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Emmaus Merseyside Business Manager Application Pack Contents: Introductory Letter from the Chair of Trustees Page 2 Information about Emmaus Merseyside Page 4 Job Description and Person Specification Page 7 Summary of Terms and Conditions of Employment and Employee Benefits Page 12 Please note we do not accept CV’s 1 Emmaus Merseyside 38 Sandy Road Seaforth Bootle Liverpool L21 3TW February 2017 Dear Applicant, Thank you for your interest in Emmaus Merseyside and in particular the new post of Business Manager. Emmaus UK is a federal body supporting 28 Communities and 4 Groups in the UK. We are part of Emmaus International with over 300 Communities worldwide. Emmaus communities offer homeless and socially excluded people a home, companionship, work and the chance to rebuild their lives in a supportive environment. Residents, known as companions, work full time in their community’s social enterprises enabling them to develop skills and build self-respect, whilst also enabling their community to become financially self- sustaining. We started our first social enterprise in June 2014 when we took over a 7,000 sq. ft. former joinery workshop and began our furniture recycling business at 38 Sandy Road, Seaforth L21 3TW in June 2014. Over the past 2 1/2 years this business has grown steadily but there is still further development potential to be achieved. In addition more recently, we have begun operating two Re Use Shops on the sites of Household Waste Recycling Centres at Irlam Road in Bootle and Cheadle Avenue, Liverpool which provide further opportunities to increase our trading activities. Emmaus Merseyside has recently undertaken a review of its structure to make sure that we give proper and due weight to the critical need to generate income to meet the funding requirement of the residential accommodation. Instead of being an organisation providing accommodation for homeless people which just happens to run a Charity Superstore, we now see ourselves more as a social enterprise which generates income to support our work with homeless people. If we are not able to raise the funds necessary to meet the shortfall in operating costs of the residential community, then we will not survive in the longer term. It is against this background that we have decided to recruit a Business Manager to head up the organisation and drive forward and improve the current trading activities and identify new areas for development. This is an excellent time to join Emmaus Merseyside with the opportunity to make a significant contribution to the further growth and development of our social enterprise activities to support our work with homeless people in Sefton and the wider Merseyside area. You may have experience in setting up and running a social enterprise, have managed a successful charitable trading scheme or run your own retail business and now want to apply your knowledge and skills to the charitable sector. Whatever your background we will be pleased to hear from you This Candidate pack is intended to provide all the relevant information together with the Application Form and Person Specification for the post. 2 This is an exciting opportunity for a candidate with the right skills and experience to lead the staff team at Emmaus Merseyside and to be part of an innovative and collaborative team effort. If this role sounds interesting and you believe you have what it takes to deliver, we look forward to hearing from you. Please note that since the job will involve contact with vulnerable people and will therefore be subject to a Disclosure & Barring Service check it is also necessary for you to complete and return the declaration of criminal records form and the equal opportunities form with your application. Your completed application should be returned to me, preferably by email to: [email protected] Alternatively please send by post to: Nigel Mellor Chair Emmaus Merseyside, 38 Sandy Road. Seaforth, Bootle, Merseyside, L21 3TW (marked Confidential: Business Manager) The closing date for applications is NOON on Monday March 6th. Interviews will take place during the week beginning March 13th at our Community building 1 School Lane Seaforth Bootle L21 3TQ (please note School Lane is adjacent to the Seaforth and Litherland Mersey Rail station). We will arrange an opportunity for shortlisted applicants to visit our premises before your interview. If you have any queries or want some information about any aspect of this post, please contact me by email:[email protected] Yours faithfully Nigel Mellor: Chair of Trustees 3 INFORMATION ABOUT EMMAUS MERSEYSIDE . Emmaus Merseyside History and background of the Organisation Emmaus was founded in France in 1949 by Father Henri-Antoine Groues, better known as the Abbé Pierre, a Catholic priest and MP. Emmaus emerged in response to the poverty and poor conditions that existed in France in the aftermath of the 2nd World War. The principles upon which Emmaus is built originated from an encounter between Abbé Pierre and Georges – a homeless man who is now recognised as being Emmaus’ first ‘Companion’. The two friends set about building temporary homes for those in need, providing vital shelter and support for dozens of vulnerable people in the Paris area. Unable to financially support the 18 men who now formed part of Emmaus’ first Community – Abbé Pierre sought to identify a more sustainable method of supporting the group. This involved the Companions finding and assembling items that people no longer wanted in order to sell them on. The profits realised from this venture supported the financial needs of the Companions – meaning they could proudly live independent of State support. The self-sustaining principles of Emmaus continue to embody the movement to this day – with the ability to achieve financial independence being a pre-requisite of all emerging Emmaus Communities. There are now more than 400 member Communities & Groups in the Emmaus movement, operating across 45 countries with 28 operational projects at various locations across the UK. Each Emmaus Group is an independent social enterprise, registered as a charity and company limited by guarantee, and affiliated to Emmaus UK. Emmaus Merseyside and what does it do? Emmaus Merseyside is run by a Board of Trustees drawn from a variety of backgrounds in local organisations, the church and public and private sectors. The Trust meets regularly each month and a Tasks Groups underpin the work of the Board to consider the detailed work necessary to ensure progress meets the timescales involved. The aims and objects of Emmaus Merseyside are to alleviate poverty and the hardship and distress which arise therefrom without distinction, by the provision of accommodation and assistance for homeless people in Merseyside together with education, training and work opportunities to enable those involved to move on to live independently. We are working to meet these aims through the provision of: • An accommodation scheme and training facility • A social enterprise business The people who are accommodated in an Emmaus scheme help to run the facility, they prepare and cook the food, clean the premises and run the furniture recycling and any other work related activities which may be set up. Emmaus Merseyside raised the funds enable the construction of new residential accommodation in School Lane, Seaforth area of Boot to 4 provide 28 self-contained bedrooms –together with on- site accommodation for two staff. The scheme also includes catering kitchen facilities, communal dining area, lounge, IT training, keep fit and other training facilities. Emmaus Merseyside have a 30 year Management Agreement to operate this facility with Riverside Housing. The Social Enterprise Activity: Purpose and Initial Scope Our Social Enterprise activities provide further valuable training and work opportunities for those involved in the Emmaus Community but also helps to generate income to contribute towards making the whole operation sustainable in the longer term. We took over a 7,000 sq. ft. former Joinery Workshop in Sandy Road, Seaforth in June 2014 and this is now beginning to create a surplus. Alongside taking in donations of unwanted quality furniture and household goods we are increasing our ability to up cycle goods, sell on Ebay and use social media for marketing purposes. The Sandy Road Superstore can become a “destination” venue for those looking for quality furniture and a wide range of other household goods etc. This facility together with the other Re Use Shops at Irlam Road Bootle and Cheadle Avenue Liverpool are run with the help of Volunteers and also the Companions living in the accommodation nearby. The Business Manager is a key post, leading the organisation forward as Emmaus Merseyside strengthens its trading activities and develops new enterprises to help achieve financial sustainability in the longer term. Opportunities for Partnership working We have worked with and received valuable support from a significant number of local community and voluntary organisations during the developmental stages of both the residential scheme and the retail superstore. These include Tesco, Matalan, John Lewis, Liverpool One, Speedy Hire, Edward Billington, Everton FC and Everton in the Community, Merseyside Police, The Territorial Army, The Bosco Society, Sefton Metropolitan Borough Council, Bright Moon Media, Crosby Housing Association, Liverpool and Bootle YMCA, Compass, Local Solutions, Sefton Residents' Action Group, Waterloo Ward Community Forum, Liverpool Volunteer Centre, Sefton CVS, Job Centre Plus, Crosby Training, Hi-impact Consultancy Ltd., The University of Liverpool, Liverpool John Moores University, Liverpool Hope University, Edge Hill University, Liverpool Housing Trust, the Beech Group, and Peel Ports-Group. We want to build on and extend these relationships since they provide valuable mutual support. There is considerable scope to increase the variety of working links with public, private and voluntary sector organisations as we move forward with our work. In addition we have raised significant funds from a variety of charitable sources including the Henry Smith Charity, Anne Duchess of Westminster Charity, the Holt Foundation, People’s Post Code Lottery, Hemby Trust, along with others that wish to remain anonymous. Furniture Recycling The Superstore and Re Use Shops take in donated items of furniture for resale. Some repair and renovation work might be undertaken depending on the skills available etc. Other items could include books, clothing, toys and bric a brac. We have an agreement in place with Liverpool One to collect unwanted items left behind in shop units when retailers/restaurants vacate their premises. A working relationship with a local demolition company had also proved mutually very beneficial. There is potential to build on this kind of arrangement. 5 Key Activities and Tasks To continue the development of the social enterprise activities we require an experienced and highly competent Business Manager. This person will oversee the management of the present trading activities and have a keen eye for further trading opportunities that may present themselves. Developing cooperative working arrangements with other organisations whether in the public, private or community sector will also be an important part of the job. The Business Manager will need to develop and implement an effective and comprehensive marketing strategy for Emmaus Merseyside to ensure widespread knowledge and understanding of the different elements of our work and resources throughout the area. Managing and reporting on performance will be an important part of this job to ensure timely and relevant information is available to enable the further development of the various trading activities. There is considerable scope to develop the social enterprise activities in response to local community needs and market opportunities. The Business Manager of the Superstore can make an important contribution to the successful establishment and growth of social enterprise activities operated by Emmaus Merseyside. This is an exciting opportunity to play a central part in developing a business: • which is proven to generate substantial levels of income - as reflected by our trading performance to date and by the outstanding track record Emmaus has nationally in establishing socially profitable businesses • that will - in time - provide employment and training opportunities for up to 28 people and has the potential for many more • that achieves exceptional outputs with regard income generation, recycling, job creation and training opportunities, directly benefitting those disadvantaged in the labour and housing markets in a severely deprived area of Merseyside. What others have said about Emmaus The Emmaus model is tried and tested over many years and has been subject to significant independent evaluation. For example, Emmaus recently commissioned Just Economics to undertake a Social Return on Investment study of its work and found that Emmaus projects produced a return of £11 for every £1 invested or an average of £2 million per community. For further information about our social impact, please read our “Making an Impact” reports at http://www.emmaus.org.uk/sroi Emmaus Merseyside February 2017 6 BUSINESS MANAGER Job Description Location: Accountable to: Responsible for: Emmaus Merseyside, Seaforth Bootle Chair of Trustees or nominated Trustee Community Manager, Retail Manager(s) and Administrative posts Overall Purpose of the Job The Business Manager is responsible to the Board of Trustees for the overall strategy, direction, development and management of the Emmaus Merseyside Community. The Business Manager has particular responsibility for ensuring the social enterprise activities support the work of Emmaus Merseyside with homeless people and enables the organisation to achieve both short and long term sustainability. Main Duties and Responsibilities The Business Manager is responsible to the Board of Trustees for Strategic Planning, Management and Development Developing, obtaining approval of and subsequently implementing, monitoring and reviewing the Emmaus Merseyside Business Plan. This document and such other plans and proposals based on the Business Plan will describe the various trading and other activities required to meet the income generation targets of the organisation. They will identify all the resources and the other implications requiring attention in order to deliver the targets specified within the timescales identified. Detailed monitoring and review arrangements will be included. The Business Manager will identify, test and where appropriate develop further trading opportunities to strengthen the financial position of the organisation and contribute to its overall sustainability. The Manager will be responsible for the development and implementation of all new ventures. Social Enterprise Activities Overseeing the management and development of the trading activities of Emmaus Merseyside (Retail Charity Superstore, Re Use Shops and other trading ventures) to maximise their income potential, to ensure they are run efficiently, in accordance with the relevant regulations and other requirements and provide excellent customer service. Developing, implementing and reviewing a strategic communications, marketing and PR plan for the Community’s business operations in conjunction with other Managers and the relevant Board members. Analyse & evaluate the impact of “green/environmental/recycling” issues on the business model and seek opportunities in this area to maximise income and minimise expenditure. Ensure appropriate business practices are implemented and maintained. Liaise with appropriate bodies to discuss and develop policy and operations. 7 External Relations Devise, develop and implement the Community’s external relations activities including raising its profile, protecting its reputation, building relationships, networking and, where necessary, fundraising through effective communications and PR. This will include: o Maintaining good relations with local authorities, business community and voluntary organisations. o Ensuring regular contact with the Press and other media, and being involved in local events, where relevant. o Ensure effective use is made of all relevant current and emerging channels for marketing and communication including social media etc. o Influencing local policy issues as they affect the Community or its business operations o Liaising closely with other organisations offering parallel or similar services to the homeless in the area o Maintaining regular liaison and co-operation with Emmaus UK, Emmaus Europe and Emmaus International in full agreement with the Board of Trustees. o Showing solidarity with other Emmaus Communities and Groups, to encourage and develop of new Emmaus Communities and, where appropriate, assist with their mentoring. Internal Relations In conjunction with the relevant Managers, ensure all day-to-day issues relating to the Community are dealt with in accordance with agreed policies and best practice. Day to day management of the Community staff, in line with Emmaus Merseyside Policies and Procedures, agreeing and monitoring individual objectives with staff and reviewing performance and salaries annually Conduct monthly supervision for all managers and ensure that these managers conduct monthly supervision for all their staff. Identify and arrange suitable training and development for managers as part of monthly supervision Support staff development through annual appraisal and performance reviews Keep the Chair of Trustees and all other Trustees informed of Community matters and activities in a timely manner using appropriate channels of communication and reporting. Support the Community Manager, the Retail Manager and staff at such other trading activities observe proper demarcation boundaries in relations with Companions and Volunteers. Hear appeals by Companions on disputed decisions of the Community Manager and / or Support Worker. Report to and attend Trustee Board meetings and any sub-committees to report on all trading and accommodation activity. Financial Control and Budgetary Management The post holder will have specific budgetary control for the Emmaus Merseyside residential and business operations. To plan, manage and control the financial affairs of Emmaus Merseyside in collaboration with the Treasurer, and the Community Manager including: o Meeting monthly and annual budget revenues and delivering monthly and annual profit targets as agreed by the Board of Trustees; o Preparing the budget, operating to budget and reporting to the Board of Trustees; o Evaluating and pursuing funding opportunities; o Monitor accounting and ensure that robust financial controls are adhered to and operated to the satisfaction of the Treasurer, the Board of Trustees and Auditors; o Ensure value-for-money contracts are in place across the organisation and authorising expenditure in-line with budgets for both residential and business operations 8 Facilities and Operations Management Implement, delegating where appropriate, agreed tasks whilst ensuring that: o the physical structure and contents of Emmaus Merseyside buildings and facilities are consistent with: a) the requirements of an Emmaus Community, b) budgeted expenditure, c) the requirements of those funding the Community and d) all relevant legal requirements including those relating to fire, access, health and safety and multiple occupancy; o the Community and its operations are managed in conformity with the policies and procedures approved by the Board of Trustees including Health & Safety, Access, Risk Management and HR; o all policies and procedures are implemented, reviewed and updated on a regular basis for approval by the Board of Trustees; o appropriate insurance cover is maintained for the assets & potential liabilities of the Community. Recruitment and Management of Staff and Volunteers In consultation with the Community Manager and other staff, review the short, medium and longterm HR needs, tasks and issues, ensuring the effective recruitment, retention, development and training of staff, Companions and volunteers in agreement with the Board of Trustees. Ensure HR policies are developed and reviewed regularly in line with Emmaus UK recommendations and current legislation, and implemented once approved by the Board of Trustees. Manage day-to-day HR issues in line with the HR policy, best practice and employment legislation. The Delegation of Responsibility for Residential Operations to the Community Manager who shall be responsible for: the line management of residential community staff team to ensure the proper and effective operation of the Emmaus Community drawing on best practice and experience from across the Emmaus network and elsewhere. the preparation of a personal development plan for each Companion, arranging appropriate training and work opportunities and such other support and assistance as may be required to improve their health and well- being. liaison with the wide range of other services and agencies to ensure Emmaus Merseyside is able to meet the diverse and changing needs of Companions and enable them, at the time of their choice, to move on to live independently. maintaining and providing accurate up to date records of the information required to report regularly on the performance of the Emmaus Community to the relevant agencies ( including but not only : Sefton MBC, Emmaus UK, Riverside etc.). managing the Community building in accordance with the relevant fire, access, health and safety, food hygiene and all other relevant requirements for the safe, secure and pleasant environment for Companions, Volunteers and staff hearing appeals by Companions on disputed decisions by the Support Worker or other staff managing and accounting for the financial affairs of the Community including making timely claims for Housing benefit, helping Companions with their day to day budgeting etc., ensuring proper administration and safe keeping of Companions’ allowances together with maintaining the necessary food and all other supplies required for effective functioning of the Community. Managing and participation in a rotation to ensure 24 hours, 7 days per week Community and Companion support as required Perform sleep-in duties in order to respond to incidents relating to Health and Safety, Security, emergencies, or other similar requirements etc. 9 Responsibility for day-to-day Business Operations The Business Manager will oversee the day-to-day operations of retail and other business functions, including the management of the shops, vehicles, logistics and warehouse. The Business Manager will oversee the assignment of Companions’ and Volunteers’ duties. in liaison with the other staff. Other Duties Attend meetings Perform any other tasks or duties deemed necessary by the Board of Trustees. General Emmaus works with vulnerable people. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role. The post holder must always act in a way which will maintain the good reputation of Emmaus Merseyside, upholding the policies and procedures of Emmaus. The post holder will strive to preserve good working relationships with Staff, Volunteers, Companions and the Trustees, keeping the appropriate key personnel well informed of significant matters relating to the Community We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound ‘value for money’ principles in undertaking purchasing or supply of goods and services. In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’s aim to take action to help disadvantaged people. You will be expected to encourage, develop and support volunteer involvement in our work. 10 Business Manager Person Specification Principally Assessed through: Application form (A) Interview (I) Presentation (P) Reference (R) EDUCATION Essential Qualification in relevant subject to degree level or above, or equivalent experience and expertise Desirable Other related professional education and/or training SKILLS Essential Interpersonal: Networking skills Customer service Conflict resolution and negotiation Professional: Retail management Sales, promotion and marketing Line management skills Analytical and problem solving skills Budget management and accounting skills Effective organisational and time management skills Excellent written and verbal communication skills, to include public speaking Technical: Good ICT skills including Microsoft Office, databases, internet and email Desirable Project management skills Logistics management Stock control and management Facilitation Mediation EXPERIENCE Essential Proven track record of sound business development Effective retail and commercial management Proven project management experience Proven strategic management experience Financial and budget management and control Implementing systems and processes Proven experience in people management and leadership Training and development Desirable Experience of running a successful social enterprise, Working with a Board of Trustees Recycling and second-hand retail Experience of initiating and running high profile events Fundraising 11 A A,I,P A,I,R Facilities management Working with vulnerable people Volunteer management Communications and PR Leading and organisation, or part of an organisation, through change or period of growth KNOWLEDGE Essential Issues surrounding confidentiality, data protection and information governance Professional boundaries Demonstration of a belief in and the ability to adopt and work within the Emmaus ethos and principals Human Resources at a minimum of line management level Desirable Knowledge and understanding of issues surrounding homelessness Understanding of the Retail operating software, Retail and trading law Health and Safety: Fire safety, COSHH, manual handling, risk assessment, first aid, food hygiene Residential management OTHER Essential Has the confidence actively to seek advice and help from peers and/or board and a willingness to flag up potential risks and problems thus avoiding 'costly surprises' Accepting and promoting the values and ethos of Emmaus Effective team worker Ability to work on own initiative Empathetic and diplomatic, working and relating to a diverse range of people Highly self-motivated Flexible attitude to work, able to attend weekend and evening meetings Effective listener Ability to stay calm under pressure Awareness and understanding of Equality of Opportunity Ability to work unsocial hours and undertake local and UK wide travel as and when required A,I,P I,P,R Desirable Understanding of the Emmaus Movement both in the UK and internationally Terms and Conditions of Employment: Summary Points Salary-in the region of £30,000 negotiable Bonus- We are currently working on a performance related pay scheme not to be implemented before April 2017 Working Hours – full time hours are 35 hours per week, which will need to be worked flexibly to meet customer demand. Flexible Working – Options are available, subject to the requirements of individual roles and work priorities. Annual Leave – 25 days per annum, plus 8 bank holidays. 12