Download Samuel Moore

Samuel Moore
Cellular (619)240-9093
[email protected]
Administrative/Office Assistant/Customer Service
Profile
Military-trained administrative assistant offering more than two years of experience working on managing
administrative division and more than eight years of customer service. Administrative manager experience includes
editing and processing of evaluations, ensuring deadlines were met, and scheduling weekly/monthly/quarterly
meetings. Expert knowledge of customer service, editing correspondence, and computer/paper filing.
Ten years' experience planning and directing administrative functions to meet time-critical deadlines. Combines
dynamic organizational and communication skills with the ability to independently multitask, plan and direct
demanding administrative operations and complex schedules. Trusted advisor, liaison and assistant.
Accomplishments
• Plan, direct, supervise, and evaluate workflow processes, ensuring highest levels of customer service,
accuracy, and time compliance.
• Managed all aspects of customer relationship management on a daily basis, which resulted in increased
customer retention levels.
• Prepared weekly spreadsheets monitoring more than 10 ongoing projects.
• Meritorious Service Medal while acting as Civil Affairs administrative manager coordinating numerous
humanitarian missions in support of the United States mission in Afghanistan.
• Maintained office equipment and ordered supplies.
• Oversaw status of projects by continually gathering information and following-up with directors and staff.
Employment Experience
San Diego Logistics, San Diego, CA.
2016 - 2016
Driver
Experienced in driving both locally and long haul. Regularly and accurately maintained a driver's log. Reported all
unsafe conditions to management. Verified security and condition of cargo, truck, and protective clothing.
Employed industry standard HAZMAT procedures. Communicated with shipping and receiving personnel
regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods
that are loaded and unloaded on trucks. Traveled through 48 assigned states, with various types of freight, including
hazardous goods, food products, automotive parts, and medical supplies. Delivered and picked up freight. Operated
18-wheeler truck.
• Drove 2000miles per week, averaging 3-6 Pick-ups/Deliveries per week.
• Maintained log books according to Federal Motor Carrier Safety Association guidelines.
• Maintained shipping and receiving documents related to the transportation of consumer products.
Southern Refrigerated Transport, Texarkana, AR.
2014 - 2016
Driver
Reported all unsafe conditions to management. Verified security and condition of cargo, truck, and protective
clothing. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and
transported as well as provided positive verification of goods that are loaded and unloaded on trucks. Traveled
through 48 assigned states, with various types of freight, including hazardous goods, food products, automotive
parts, and medical supplies. Delivered and picked up freight. Operated 18-wheeler truck.
• Drove 2000 miles per week, averaging 3-6 Pick-ups/Deliveries per week.
• Maintained log books according to Federal Motor Carrier Safety Association guidelines.
• Maintained shipping and receiving documents related to the transportation of consumer products.
Schneider National Inc., Fontana, CA.
2015 - 2015
Driver
Reported all unsafe conditions to management. Verified security and condition of cargo, truck, and protective
clothing. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and
transported as well as provided positive verification of goods that are loaded and unloaded on trucks. Traveled
through 48 assigned states, with various types of freight, including hazardous goods, food products, automotive
parts, and medical supplies. Delivered and picked up freight. Operated 18-wheeler truck.
• Drove 2000 miles per week, averaging 3-6 Pick-ups/Deliveries per week.
• Maintained log books according to Federal Motor Carrier Safety Association guidelines.
• Maintained shipping and receiving documents related to the transportation of consumer products.
K. Davis & Associates, Fontana, CA.
2011 - 2012
Driver
Reported all unsafe conditions to management. Verified security and condition of cargo, truck, and protective
clothing. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and
transported as well as provided positive verification of goods that are loaded and unloaded on trucks. Traveled
through 48 assigned states, with various types of freight, including hazardous goods, food products, automotive
parts, and medical supplies. Delivered and picked up freight. Operated 18-wheeler truck.
• Drove 2000 miles per week, averaging 3-6 Pick-ups/Deliveries per week.
• Maintained log books according to Federal Motor Carrier Safety Association guidelines.
• Maintained shipping and receiving documents related to the transportation of consumer products.
C. R. England, Fontana, CA.
2011 - 2011
Student/Driver
Reported all unsafe conditions to management. Verified security and condition of cargo, truck, and protective
clothing. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and
transported as well as provided positive verification of goods that are loaded and unloaded on trucks. Traveled
through 48 assigned states, with various types of freight, including hazardous goods, food products, automotive
parts, and medical supplies. Delivered and picked up freight. Operated 18-wheeler truck.
• Drove 2000 miles per week, averaging 3-6 Pick-ups/Deliveries per week.
• Maintained log books according to Federal Motor Carrier Safety Association guidelines.
• Maintained shipping and receiving documents related to the transportation of consumer products.
United States Navy, San Diego, CA.
1991 - 2011
E-6/Administrative Manager
Provided wide range of administrative and clerical duties to the sea component of command. Key accountabilities
included administrative functions (activity reports, confidential correspondence, presentation development, and
scheduling/calendar maintenance) combined with event planning and coordination (travel arrangements, conferencecall scheduling, meeting planning, promotional events, and collateral-material preparations). Provided assistance to
customers regarding various issues with accounts; established operational policies and procedures necessary for
smooth business operations; developed recognition awards and motivational incentives for employees which
enhanced office environment. Scope of responsibility is diverse and includes patient communications, special event
coordination, operations management, executive administration, human resources, and regulatory compliance.
• Processed evaluations, awards, requests, and correspondence using MS Word and Excel. Mentored 143
personnel in developing career goals and intentions. Conducted weekly Information Work Space briefs on the
status of projects totaling over $79 million throughout the Sharan, Afghanistan region.
• Acted as a primary information resource, providing referrals, direction, information, and general assistance
• Provided clerical support, assisting with faxing, filing, and copying projects
• Performed word processing for documents and correspondence
• Handled filing, data entry, mail distribution, faxing, typing / word processing, prepared mass mailings and
collating
• Worked extensively with spreadsheets
Education
B.A., Organizational Management
2016
Ashford University, San Diego, CA. - Courses included: Management, Leadership, Communication, and group
behavior for Organizations. Human Resource Management. Personal and Organizational Ethics. Organizational
Change
A.A., Criminal Justice
Southwestern College, Chula Vista, CA> - Course work toward a criminal justice degree.
2014
B.A., Criminal Justice
2003
Columbia College, Whidbey Island, WA. - Successfully completed coursework in self-directed, self-paced learning
environment. Completed continuing education courses English Composition and Introduction to Computer
Information Systems (Microsoft Office: Word, Excel, Outlook, and Power Point).
Skills
• Customer Service and Relationship Management
• Database/Data Entry/Schedule Documentation
• Knowledge of Office Equipment (Copier/Fax)
• Administrative Support
• Stocking and Supplies
• Equipment Maintenance
• Mail Distribution
• PC Operations/Data/Back-ups
• Records Management
• Back and Front Office Operations
• Safety Inspection
• Scheduling/Workflow Management
• Staff Supervision/Training
• Customer Relations
• Database & Contact Management
• Document Management/Organization
• Personnel Training and Evaluation/Supervisory Skills
• Multi-task/Detail Orientation
Honors
• Meritorious Service Medal, United States Army, Sharan, Afghanistan, 2007 - 2008 - Awarded for duties as
Civil Affairs Administrative Manager. Scheduled and arranged over 20 humanitarian assistance deliveries to
include food, clothing, and medical supplies. Arranged and conducted weekly progress meeting for 13 commands
dealing with construction projects for local schools, medical, and government buildings.
• Navy and Marine Corps Commendation Medal, United States Navy, San Diego, CA. 2009 - 2011 - As the
Administrative Manager, ensured the performance of 185 Sailors was accurately and fairly documented while
reducing processing time by 50 percent. Superior performance of duty highlighting 20 years of honorable and
faithful service.