Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
ORACLE DATA SHEET ORACLE RETAIL POINT-OF-SERVICE Today’s better informed and time-starved shoppers expect more. To capture and captivate occasional shoppers and turn them into KEY CAPABILITIES customers for life, you need access to real-time customer, product, and marketing information. Oracle Retail Point-of-Service provides • Delivers a superior shopping the responsiveness, flexibility, and scalability required to meet the experience with crosschannel, save-the-sale, and optional line-busting functionality • Increases productivity and speeds employee training with an intuitive, easy -to-use graphical user interface • Includes customer-purchase, profile, and loyalty information to increase customer intimacy • Ensures accurate pricing at the point of sale with robust promotional pricing capabilities, including “best deal” and preferred customer • Brings point -of -sale functions to wireless devices using the optional application module, Oracle Retail Mobile Point of -Service • Allows Web access and fulfillment of Web-generated orders • Enables cross-store inventory search capability • Retrieves purchase transaction data to facilitate return process for items bought in-store or on the Web • Implements unique business rules through easy customization process point-of-sale needs of even the largest retailer. More important, it includes next-generation functions that allow you to fulfill Webgenerated orders, process returns for items purchased on the Web, look up cross-store inventory, and access your retail Web site. Get Next-Generation Functionality, Now Best-in-class customer service is no longer simply a matter of traditional point -ofsale functionality, a speedy cashier, and a helpful sales associate. To turn an occasional shopper into a customer for life, you need access to information that can power cross-channel and save-the-sale customer services, increase store sales, and beat the competition. And once the sale is made, you need reliable real-time data from the store to fuel the corporate merchandising and financial systems that can help you achieve operational excellence. Yet, razor-thin margins—a result of the hyper-competitive retail environment—demand a technology solution that is costeffective to install, administer, upgrade, and support. Oracle Retail Point-of-Service was designed to meet the point -of-sale needs of even the largest retailer. It includes next -generation functions such as fulfillment of Webgenerated orders, processing of returns for items purchased on the Web, cross-store inventory lookup, and access to your retail Web site. These features enable the store and the Web to work as one, to better serve profitable cross-channel customers. In addition, internationalization allows you to implement Oracle Retail Point-ofService in other countries in which you do business. The object-oriented design of Oracle Retail Point-of-Service makes it easy for you to customize the application to your unique business rules and to implement an RELATED PRODUCTS • Oracle Retail Mobile Point - of -Service integrated commerce, customer-centric business strategy. The optional Oracle Retail Mobile Point-of-Service module lets you bring point-of-sale functionality right to • Oracle Retail Central Office your customers through a wireless, browser-based version of the Oracle Retail • Oracle Retail Bac k Office Point-of-Service application. • Oracle Retail Labels and Tags • Oracle Retail Signs Deliver a Superior Shopping Experience Designed with the highest degree of flexibility on the market, Oracle Retail Pointof-Service provides you with today ’s must-have customer service capabilities and best-in-class features, plus gives you the ability to easily add new functions as 1 ORACLE DATA SHEET needed. Oracle Retail Point-of-Service features industry -leading, customer-pleasing services; robust customer profile and preferred-customer information; easy retrieval of purchase transactions for faster returns at the right price, with fewer fraudulent returns; an extensive transaction set; and flexible operations options. Oracle Retail Point-of-Service • Helps you deliver a superior shopping experience with cross-channel, save-thesale, and optional line-busting functionality • Increases productivity and speeds employee training with an easy-to-use graphical user interface • Includes customer purchase, profile, and loyalty information to increase customer intimacy • Ensures accurate pricing at the point of sale with robust promotional pricing capabilities, including “best deal” and preferred customer • Suggest other items during the sale for higher customer satisfaction and increased sales Figure 1. Oracle Retail Point-of-Service Offer Best-in-Class Customer Services Oracle Retail Point-of-Service includes unique technology that gives you additional ways to serve your customers and reduce your costs. It was designed in response to retailers’ requests to integrate their e-commerce and store operations to capture their most profitable customers—cross-channel shoppers. Cross-Channel/Cross-Store Services • Buy on the Web/return in the store • Reserve on the Web/pick up in the store 2 ORACLE DATA SHEET • Enable access e-mail • Look up cross-store inventory • Access the Web store • Place special orders • Pick up orders Customer Profiles • Business and regular customers • Preferred-customer discount rate • Customer purchase history • Customer profile additions and maintenance • Customer and employee ID • Name and address • Telephone and e-mail address • Birthday and gender • Privacy requests • Locale/language preference Support Business and Customer Needs Features such as layaway, non-merchandise sales, suggested sales, and dynamically priced kits provide you with added services to increase sales. To maintain a competitive advantage, you can implement innovative campaigns with multiple types of item and transaction discounts and promotional pricing capabilities. You can give customers maximum flexibility in payment options with multiple tenders, and a full range of traditional and new tender types—all without system limits on the combination, or number of, tender types in a transaction. Multiple Transaction Types • Sale, exchange, return • Retrieval of purchase for return • Layaway • Special order • No sale • Item inquiry • Cross-store inventory lookup • Unknown-item sale • House card payment • Non-merchandise sales • Alterations 3 ORACLE DATA SHEET • Transaction reentry Item/Transaction Options • Advanced pricing (buy x, get y) • Best deal • Damage and employee discounts • Store coupon • Transaction suspension and retrieval • Discounts by dollar and percentage • Item/transaction discount limits • Item price and quantity overrides • Best-price-guarantee support • Units-of-measure options • Serial-number capture • Promotional pricing • Scheduled pricing events • Kit support • Restocking fee • Demographic prompting (zip code, phone) • Restricted-items sale prevention • Manager override • Gift card sales, activation, and inquiry • Customer and cashier assignment to a transaction • Sales associate and gift registry assignment to an item or transaction • Price adjustment • Suggested item/service sale Void Options • Item delete • Action reversal • Transaction cancellation • Transaction post void Instant Credit Support • Apply for credit • Accept payment • Search credit records • Provide temporary shopping pass 4 ORACLE DATA SHEET Tender • Signature capture • Manufacturer-coupon support • Alternate/Canadian tender • Split tender per transaction • Cash, personal and travelers check, credit • Store and mall gift cards or certificates • Debit card, manual and PIN pad • Cash back on debit • Store credit • Purchase order • Refund with mailed bank check • Frank check and travelers check • House card • Credit, check, gift card, and debit tender authorization • Gift cards, gift certificates, and store credit redemption • Change back policies • E-check support • BIN file management Improve Operational Efficiency Operational and administrative functions enable you to manage the front-end effectively from store opening to store closing. Choose from multiple levels of detail to manage register or till operations and cashier, register, and safe accountability. Receipts • Retailer-defined headers and footers • Gift receipt • Reprinted receipt Tax Options • Item tax on/off toggle • Item tax dollar and percentage override • Transaction tax exempt and override Operations • Clock-in and clock-out • Transaction processing • Training mode 5 ORACLE DATA SHEET • Online help • Oracle Retail Back Office access (requires optional browser) • Cashier log-on and log-off • Store and register open/close • Cashier or register accountability • Web-based applications access (requires optional browser) Till • Register or cashier accountability • Optional floating till • Open/close with blind or visual verification • Suspend/resume • Pickups/loans • Pay-in/Pay-out Register Reporting • Register summary (Z read) • Department sales • Employee productivity • Hourly sales activity • Suspended transactions • Order reports Administration • Configurable parameters • Retailer-defined reason codes • Employee maintenance and security • Electronic journal Provide Point-of-Sale Functionality—Anywhere Oracle Retail Mobile Point-of-Service brings standard point-of-sale functionality to wireless, radio-frequency devices. This optional, wireless version of the Oracle Retail Point-of-Service application lets you provide line-busting service during peak traffic periods and deliver cost-effective service to seasonal checkout areas. It’s equally effective in an escorted shopping process where your sales associate needs to stay connected to the customer, instead of the register. Reduce Checkout Lines Oracle Retail Mobile Point-of-Service allows your employees to scan merchandise, look up items, suspend orders for completion at a cash register, or process credit cards and directly print receipts. Operating on a handheld remote Palm or CE device, this application brings point-of-sale functionality to your customers, inside 6 ORACLE DATA SHEET or outside the store. Oracle Retail Mobile Point-of-Service is a server-centric Java application with a browser interface and its design incorporates the ARTS data model. Oracle Retail Mobile Point-of-Service gives you additional ways to serve customers, reduce costs, and increase profits. It was designed in response to retailers, such as The Home Depot, that expressed the need to reduce checkout lines during peak shopping times. The Oracle Retail Mobile Point-of-Service application brings pointof-sale functionality directly to the customer, when physical space restrictions and costs prohibit installation of traditional, hard-wired registers. By implementing the technology available in Oracle Retail Mobile Point-of-Service instead of building additional lanes to handle seasonal shopping sprees, you can free up valuable floor space for additional merchandising—thus increasing your sales per square foot. Oracle Retail Mobile Point-of-Service includes the following features: • Scanned or manual entry of items • Price lookup • Price override • Quantity adjustments • Deletion of item from transaction • Item and transaction discounts • Credit tender transaction completion • Transaction completion by suspending for retrieval and completion at register • Transaction cancellation • Receipt printing or bar-coded suspension of a ticket • Electronic sign ature acceptance onscreen • Item/transaction tax override Oracle Retail Point-of-Service Architecture The Oracle Retail Point-of-Service application provides the platform independence and technology insurance needed to deliver value both now and into the future. Standards All Oracle Retail store applications start by incorporating existing technical and industry standards such as J2EE, J2SE, JMS, JDBC, JMX, JavaPOS, ARTS, and IXRetail. By consistently leveraging standards, Oracle Retail increases the interoperability of your applications and facilitates the exchange of data with external systems. This reduces the costs of integration and ongoing maintenance, and gives you the freedom to select the best infrastructure and middleware products for your needs, thus avoiding vendor lock-in. Retail Domain Business logic in Oracle Retail Point-of-Service exists as a library of Retail Domain objects. The Retail Domain is based on a common object model for consistent expression of business rules. It uses an application-independent design to support 7 ORACLE DATA SHEET reusability and can be extended to fit retailer-specific business needs. Support for the ARTS data model, using JDBC-compliant relational databases, is included with the Retail Domain. Data Persistence Oracle Retail Point-of-Service relies on a data store built on the ARTS data-model standard. The data store can be hosted by any of a variety of databases that conform to JDBC standards. Persistence is encapsulated and abstracted from application logic using data-specific Retail Domain objects and a sophisticated data integration architecture that can be customized to support databases, flat files, and nonstandard data stores. Data Exchange Sales and control transactions are exported by Oracle Retail Point-of-Service as platform-independent XML documents. Parameters are also received by Oracle Retail Point-of-Service using XML documents. Message-oriented middleware allows asynchronous, guaranteed delivery of all data to and from the Oracle Retail Point-of-Service application. Critical business data created at the point of sale is queued in offline situations so nothing is lost. Interfaces Through its comprehensive support for and use of standards, Oracle Retail Point-ofService’s open architecture reduces the pain of integrating to peripheral devices, the store server, and host systems—whether you wish to communicate synchronously or asynchronously, in real time or in batch, on a private network or over the internet. The main interfaces are as follows: • Graphical user interface • Customer • Tax • Order • Peripherals • Tender Authorization • Inventory • Security Deployment Written entirely in Java and based on standards, Oracle Retail Point-of-Service can run on many different operating systems, databases, and application servers and is optimized for products from Oracle and IBM. The client portion can run on a wide variety of register hardware. Oracle Retail Point-of-Service The user interface for Oracle Retail Mobile Point-of-Service—the optional, wireless version of the Oracle Retail Point-of-Service application—consists of dynamically generated displays within the browser window of a wireless device via JavaServer pages (JSPs). Content and presentation can now be separated for extension of the 8 ORACLE DATA SHEET Oracle Retail Mobile Point-of-Service application to other devices and for portability across platforms and Web servers. By employing a browser-based environment, the retailer has the most flexibility when choosing portable devices to be used with Oracle Retail Mobile Point-of-Service. Note: Oracle Consulting will work with your team to determine the requirements for specific hardware and operating system combinations. Your Oracle account executive can provide a list of precertified configurations and compliance-tested devices. About Oracle Retail Oracle Retail solutions help you improve the efficiency of corporate operations, adapt rapidly to changes in your supply chain, and service customers more effectively through multiple channels. More than 1,900 companies rely on Oracle Retail solutions—which include the Oracle, Retek, ProfitLogic, 360Commerce, PeopleSoft, and JD Edwards product lines—to create insight-driven enterprises that stay competitive by basing their decisions on accurate, timely information taken from connected business processes and unified information systems. Whether you implement one module at a time or an entire solution suite, Oracle can help you run a smarter, more profitable retail business. For more information on how you can implement Oracle Retail in your stores, contact an Oracle representative at +1.800.ORACLE1. Copyright © 2005, 2006, Oracle. All Rights Reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error -free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. 9