Download Consumer Online Security - Citizens Bank of Cape Vincent

CUSTOMERSECURITYAWARENESSANDEDUCATION
Bankingonlinecanbeawaytosaveyou,thecustomer,timeandmoney.AtCitizensBankof
CapeVincent,wewantyoutoknowthatouronlinebankingsystemissecureandyourpersonaland
financialinformationareprotected.
CitizensBankofCapeVincentiscommittedtoprotectingyourpersonalinformation.Wewill
neverrequestpersonalinformationbytelephone,maile-mailrtextingmessagingincludingaccount
numbers,personalidentificationinformation,passwords,oranyotherconfidentialinformation.The
bank’sgoalistosafeguardyourconfidentialinformationandwewillcontinuetoworkdiligentlytodo
so.
INTERNETBANKINGSECURITY
Thefollowingaresometipstoprotectyourconfidentialinformation:
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NevershareorgiveoutyouraccessID,username,password,orsecuritychallengequestions
andanswers.
DonotusepersonalinformationasyouraccessID,usernameorpassword.
Createdifficultpasswordsthatincludeletters,numbers,upperandlowercaseletters(case–
sensitive)andspecialcharacters.
Changeyourpasswordfrequently.
Avoidusingpubliccomputerstoaccessyourinternetbanking.
Donotprovideanypersonalinformationtowebsitesthatnonotuseencryptionorothersecure
methodsofprotection.
Ensurethatyourcomputerisequippedwithuptodateanti-virusandmalwaresoftware
protection.
COMMERCIALINTERNETBANKINGSECURITY
InadditiontotheinformationprovidedregardingInternetBankingSecurity,commercialandsmall
businessaccountholdersshouldimplementadditionalmeasuresinordertofurtherprotecttheironline
bankingsecurity.
Thefollowingareexamplesofsuchmeasures:
• Performyourownannualinternalriskassessmentandevaluationonallonlineaccounts.
• Establishinternalpoliciesregardingemployeeinternetusage.
• Ensureallcompanycomputersareequippedwithuptodateanti-virusprotection.
WHATISIDENTITYTHEFT?
Identitytheftoccurswhensomeoneusesyourpersonalinformationsuchasyoursocialsecuritynumber
oraccountnumberwithoutyourpermission,tocommitfraudorothercrimes.Helpprotectyourselfby:
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Immediatelyreportinglostorstolenchecksandcredit/debitcards.
Nevergivingoutanypersonalinformation.
Shredalldocumentationthatcontainsconfidentialinformation(i.e.bankstatements,
creditcardstatements,billsandinvoicesthatcontainanypersonalinformation,aswell
asanyexpiredcreditcardsorpaystubs.
Checkyourcreditreportannually.
WHATISPHISHING?
Inatypicalphishingattemptyouwillreceiveane-mailthatappearstocomefromareputablecompany
thatyourecognizeanddobusinesswith,suchasyourfinancialinstitution.Insomecases,thee-mail
mayappeartocomefromagovernmentagency,includingoneofthefederalinstitutionregulatory
agencies.
Thee-mailwillwarnyouofaseriousproblemthatrequiresyourimmediateattentionandencourage
youtoclickonabuttontogototheinstitution’swebsite.
Youthencouldberedirectedtoaphonywebsitethatmaylookexactlyliketherealthing.Sometimes,in
fact,itmaybethecompany’sactualwebsite.Inthosecases,apop-upwindowwillquicklyappearfor
thepurposeofharvestingyourfinancialinformation.
Ineithercase,youmaybeaskedtoupdateyouraccountinformationortoprovideinformationfor
verificationpurposessuchasyoursocialsecuritynumber,accountnumber,password,orthe
informationyouusetoverifyyouridentitywhenspeakingtotherealfinancialinstitution,suchasyour
mother’smaidennameoryourbirthplace.
Ifyouprovidetherequestedinformation,youcouldfindyourselfavictimofidentitytheft.
HOWTOPROTECTYOURSELF
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Neverprovideyourpersonalinformationinresponsetoanunsolicitedrequest.
Ifyoubelievethatthecontactmaybelegitimate,contactthefinancialinstitutionyourself.
Neverprovideyourpasswordoverthetelephoneorinresponsetoanunsolicitedinternet
request(CitizensBankofCapeVincentwouldneveraskyoutoverifyyouraccountinformation
online).
Reviewaccountstatementsregularlytoensureallchargesarecorrect.
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Anyconsumermayrequestonefreecopyoftheircreditreportperyear.Reviewingyourcredit
reportcanhelpyoufindoutifsomeonehasstolenyouridentity.Youcancontract877-322-8228
foracopyofyourfreeannualcreditreportfromoneofthethreemajorcreditbureaus,
Transunion,EquifaxandExperian.
WHATTODOIFYOUFALLVICTIM
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Contactyourfinancialinstitutionimmediatelyandalertthemtothesituationat315-654-2115.
Ifyouhavedisclosedsensitiveinformationinaphishingattack,youshouldalsocontactatleast
oneofthethreemajorcreditbureausanddiscusswhetheryouneedtoplaceafraudalerton
yourcreditfile.Thefraudalertwillhelppreventthethievesfromopeninganewaccountinyour
name.Thebureauscontactinformationarelistedbelowforyourconvenience.
o Equifax
866-349-5191
POBox740256
Atlanta,GA30374
o Experian
888-397-3742
POBox1017
Allen,TX75013
o TransUnion
800-680-7289
POBOX2000
Chester,PA19016
HOWDOESREGULATIONEAPPLYTOYOURACCOUNTSWITHINTERNETACCESS?
RegulationEprotectsindividualconsumersengaginginelectronicfundtransfers(EFT).Business
accountsarenotprotectedbythisregulation.
WHATISANEFT?
Theelectronicexchangeortransferofmoneyfromoneaccounttoanother,eitherwithinasingle
financialinstitutionoracrossmultipleinstitutionsinitiatedthroughelectronic-basedsystems.Theterm
includes,butisnotlimitedto:
• Point-of-saletransfers.
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Automatedtellermachine(ATM)transfers).
Directdepositsorwithdrawaloffunds.
Transfersinitiatedbytelephone.
Transfersresultingfromdebitcardtransactions,whetherornotinitiatedthroughan
electronicterminal.
TransfersinitiatedthroughInternetBanking/BillPay.
Electroniccheckconversion.
HOWDOESREGULATIONEAPPLYTOACONSUMERUSINGINTERNETBANKINGAND/ORBILL
PAY?
RegulationEisaconsumerprotectionlawforaccountsestablishedprimarilyforpersonal,family,or
householdpurposes.Non-consumeraccountssuchascorporations,partnerships,trust,etc…are
excludedfromcoverage.RegulationEgivesconsumersawaytonotifytheirfinancialinstitutionthatan
EFThasbeenmadeontheiraccountwithouttheirpermission.
ISYOURACCOUNTCOVERED?
AnyfraudulentorunauthorizedEFTsareprotected.ForadescriptionofwhatanEFTisunderRegulation
Epleasereferto“WhatisanEFT?”above.
WHATARETHEAPPLICABLEPROTECTIONSPROVIDEDTOCONSUMERSUNDERTHEACTFOR
CONSUMERSWHOUSEINTERNETBANKINGAND/ORBILLPAY?
IfyoubelieveanunauthorizedEFThasbeenmadeonyouraccount,contactCitizensBankofCape
Vincentimmediately.Ifyounotifythebankwithintwo(2)businessdaysafteryoulearnofthe
unauthorizedtransactionthemostyoucanloseis$50.Failuretonotifythebankwithintwo(2)business
daysmayresultinadditionallosses.
NoLiabilityLimit
Unlimitedlosstoaconsumeraccountcanoccuriftheperiodicstatementreflectsanunauthorized
transferofmoneyfromyouraccount,andyoufailtoreporttheunauthorizedtransfertothebankwithin
60daysafterthebankmailedthefirststatementinwhichtheproblemorerrorappeared.
ExclusionsfromProtection
ThetermEFTdoesnotinclude:
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Checks–Anytransferoffundsoriginatedbycheck,draft,orsimilarpaperinstrumentorany
paymentmadebycheck,draftorsimilarparinstrumentatanelectronicterminal
CheckGuaranteeorAuthorization–Anytransferoffundsthatguaranteespaymentor
authorizesacceptanceofacheck,draftorsimilarpaperinstrumentbutdoesnotdirectly
resultinadebitorcredittoaconsumer’saccount
Wireorothersimilartransfers–Anytransferoffundsthroughawiretransfersystemthatis
usedprimarilyfortransfersbetweenfinancialinstitutionsorbetweenbusinesses
SecuritiesandcommoditiesTransfers–Anytransferoffundsfortheprimarypurposeofthe
purchaseorsaleofasecurityorcommodity,ifthesecurityorcommodityis:
o RegulatedbytheSecuritiesandExchangeCommissionortheCommodityFutures
Trading
o Purchasedorsoldthroughabroker-dealerregulatedbytheSecuritiesandExchange
CommissionorthroughafuturescommissionmerchantregulatedbytheCommodity
FuturesTradingCommission
o Heldinbook-entryformbyaFederalReserveBankorfederalagency
Automatictransfersbyaccount-holdinginstitutions–Anytransferoffundsunderan
agreementbetweenaconsumerandafinancialinstitutionwhichprovidesthattheinstitution
willinitiateindividualtransferswithoutaspecificrequestfromtheconsumer:
o Betweenaconsumer’saccountwithinthefinancialinstitution
o Fromaconsumer’saccounttoanaccountofamemberoftheconsumer’sfamilyheld
inthesamefinancialinstitution
o Betweenaconsumer’saccountandanaccountofthefinancialinstitution,except
thatthesetransfersremainsubjectto205.10(e)regardingcompulsoryuseand
sections915and916oftheactregardingcivilandcriminalliability.
Telephone-initiatedtransfers–Anytransferoffundsthat:
o Isinitiatedbyatelephonecommunicationbetweenaconsumerandfinancial
institutionmakingthetransfer;and
o Doesnottakeplaceunderatelephonebillpaymentplanorotherwrittenplanin
whichperiodicorrecurringtransfersarecontemplated
o Smallinstitutions–Anypre-authorizedtransfertoorfromanaccountiftheassetsof
theaccountholdingfinancialinstitutionwere$100millionorlessonthepreceding
December31.Ifassetsoftheaccountholdinginstitutionsubsequentlyexceed$100
million,theinstitution’sexemptionforpreauthorizedtransfersterminatesoneyear
fromtheendofthecalendaryearinwhichtheassetsexceed$100million.
REGULATIONE-COVERAGEINDETAIL
ForacompletedetailedexplanationofprotectionsprovidedandnotprovidedunderRegulationE,
pleasevisitthefollowinglinkasprovidedbytheFDIC:http://www.fdic.gov/regulations/laws/65003100.htm/
HOWREGULATIONEAPPLIESTOANON-CONSUMERUSINGINTERNETBANKINGAND/ORBILLPAY?
Anon-consumer(businesscustomer)usingInternetbankingand/orbillpayisnotprotectedunder
RegulationEbecausethenon-consumeraccountisnotprotectedbyRegulationE.Specialconsideration
shouldbemadebythebusinesstoensurethatadequateinternalsecuritycontrolsareinplacethat
commensuratewiththerisklevelthatthebusinessiswillingtoaccept.
Precautionsanon-consumershouldtakebecausetheyarenotprotectedbyRegulationE
Asanon-consumer(businesscustomer)youshouldperformaperiodicassessmenttoevaluatethe
securityandriskcontrolsyouhaveinplace.Theriskassessmentshouldbeusedtodeterminetherisk
levelassociatedwithandInternetactivitiesthebusinessperformsandanycontrolsinplacetomitigate
theserisks.
FOROREINFORMATIONANDTIPSONHOWTOSAFEGUARDYOURON-LINESECURITY,THE
FOLLOWINGVIDEOSANDLINKSAREAVAILABLETOYOU
AvoidingIDTheft:http://www.FDIC.gov
InternetCrimeComplaintCenter:http://www.lc3.gov
U.S.DepartmentofJustice:http://www.Justice.gov/criminal/faud/websites/idtheft.html
ProtectingyourWorkplace:http://www.us-cert.gov/readingroom/distributablt.html
SecuringYourPCandProtectingKidsOnline:http://www.onguardononline.gov
FederalTradeCommission:http://www.ftc.gov/
FederalBureauofInvestigation:http://fbi.gov/
CITIZENSBANKOFCAPEVINCENTASSOCIATIONCONTACTINFORMATION
Customersmaycontactanyoneofthefollowingbankemployeesintheeventyounoticesuspicious
accountactivityorexperiencecustomerinformationsecurity-relatedevents:
CapeVincentOffice:315-654-2115
ErikaWard
TeresaHazlewood
MaryTitus
ChaumontOffice:315-649-2265
PaulaCadwell
LouAnneThompson
LaFargevilleOffice:315-658-2600
DebraMontondo
CaraleeHandschuh