Download The Emotions of Change

The Emotions of Change
March 2016
verandern
Welcome!!!
“The world will be
a better place for
everyone when
good people fulfil
their potential”
Transformation
Charity
Deloitte
“Whatever
you’re doing,
it might as
well be fun!”
NHS
Engineer
People
Leadership
Verandern
Laura
Ian
Empathy
Army Officer
Lean
Strategic
Accountant
Improvement
Different
Change
Psychology
Why Change Leadership?
• The Public Sector Challenge.
• Traditional approaches to meeting quality and finance
targets are probably not enough.
• True transformation is the key – where a change in how we
do the work actually happens.
• You, are at the heart of it, as change leaders…
Why is change hard?
One of the most important insights about the
need to bring about deep change in others,
is to do with where deep change actually
starts
— Robert E. Quinn
The Diffusion of Change
Early
Majority
Early
Adopters
Panic Zone
Comfort Zone
Learning Zone
Late
Majority
Laggards
Innovators
HIGH
Persistent sceptics
Inclination towards this change
LOW
Morale and Competence
The Kübler-Ross Change Curve
Integration
Changes integrated;
renewed
Denial
Disbelief; looking for
evidence that ‘it isn’t true’
Decision
Learning how to work in the new
situation; feeling more positive
Frustration
Recognition that things
are different; anger
Shock
Surprise or shock
at the event
Experiment
Initial engagement with
the new system
Depression
Low mood; lack of energy
Time
All people go through
this curve, but not all
at the same speed
Things to ponder…
1. How do you, personally, react to change?
2. How do you make decisions when you’re anxious?
3. Does everyone react the same to change?
4. What can you do to help people feel comfortable with a
change?
Contact Details:
[email protected]
07503 075 820
[email protected]
07583 257 358
www.verandern.co.uk
verandern