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COURSE STANDARD ESSENTIAL QUESTIONS 6208 Exploring Entrepreneurship 5.00 Understand appropriate business procedures 5.01 Understand appropriate business etiquette and business communication Why is the knowledge of business etiquette and proper communication tools important? CURRICULUM RESOURCES EQ 5.01 PowerPoint Graphic Organizer or Cornell Notes YouTube videos Common Core W1 or W2 writing tasks Thinkgate Exploring Entrepreneurship item bank Exploring Entrepreneurship Instructional Forum in Moodle 6208 – Exploring Entrepreneurship 2012 Page 311 INSTRUCTIONAL ACTIVITIES 1. 2. 3. ACTIVITIES Introduction to American Business Etiquette Teachers should view the short video clip about American business etiquette with the students http://www.videojug.com/intervi ew/introduction-to-americanbusiness-etiquette-2 Teachers should then guide the class through the Interactive Etiquette Quiz http://www.usatoday.com/img/ content/flash/getiquettequiz/fla sh.htm Teachers should facilitate a discussion with the students about the importance of etiquette in the workplace. RELEVANCY TO OBJECTIVE This short video will help students UNDERSTAND (B2) the importance of business etiquette in the American workplace. The video will also interest students in learning more about business etiquette. PowerPoint Presentation Part I Distribute the 5.01 PowerPoint Notes to the students. Have students view slides 1 – 14 of the 5.01 PowerPoint presentation as teacher facilitates a discussion. Have students take notes on the 5.01 PowerPoint Notes while viewing the presentation. The PowerPoint presentation introduces students to the concepts of business etiquette. The presentation gives the students tips for email etiquette, good body language, and good voice and speech. The presentation also gives examples of differences in acceptable etiquette in different countries. 5.01 PowerPoint Notes Netiquette Distribute the 5.01 Netiquette activity to students. Divide the class into groups or pairs to complete the activity. This activity will help the students better UNDERSTAND (B2) Internet and email etiquette—netiquette. As the students complete research, prepare a presentation and present the information to the class, they will UNDERSTAND (B2) appropriate business etiquette. 5.01 Netiquette (continued on next page) Students will access these websites to complete the activity: http://www.albion.com/netiquet te/corerules.html http://www.career.vt.edu/JOBS EARC/email.htm 6208 – Exploring Entrepreneurship The student responses to the items in the quiz will help both the teacher and the students discover what the students know about business etiquette. RESOURCES Introduction to American Business Etiquette http://www.videojug.c om/interview/introduc tion-to-americanbusiness-etiquette-2 Interactive Etiquette Quiz http://www.usatoday. com/img/content/flas h/getiquettequiz/flash .htm 5.01 PowerPoint Presentation http://www.albion.co m/netiquette/corerule s.html Email etiquette http://www.career.vt. edu/JOBSEARC/ema il.htm Business netiquette 2012 Page 312 INSTRUCTIONAL ACTIVITIES ACTIVITIES http://www.bspage.com/1netiq/ Netiq.html Each group of students will create a PowerPoint presentation detailing five netiquette guidelines. When all groups have completed the activity, each group will present their presentation to the class. Conclude the activity by asking students why netiquette is so important in business today. RELEVANCY TO OBJECTIVE RESOURCES international http://www.bspage.co m/1netiq/Netiq.html International Business Etiquette Distribute the 5.01 International Business Etiquette activity to students. Divide the class into groups or pairs to complete the activity. Assign each group one of these countries (be sure each country is assigned to at least one group): United States Japan India Mexico Students will access this website to complete the activity http://www.cyborlink.com/. This activity will help students gain knowledge of the differences in business etiquette in the four selected countries. By comparing business etiquette in the four countries, the students will better UNDERSTAND (B2) appropriate business etiquette. 5.01 International Business Etiquette 4. http://www.cyborlink. com/ http://www.kwintesse ntial.co.uk/resources/ country-profiles.html (continued on next page) When all groups have completed the activity, facilitate a discussion with each group reporting their findings to the class. Or students can create a chart or picture to depict their findings. Conclude the activity by asking students why it is important to study international business etiquette. 6208 – Exploring Entrepreneurship 2012 Page 313 INSTRUCTIONAL ACTIVITIES ACTIVITIES RELEVANCY TO OBJECTIVE 5. What’s Your Opinion? Have students take out a sheet of notebook paper and to number 1 to 4. Tell them to write agree or disagree after each of the following statements is read (teacher may read or a student may read the statements). 1. Listening and hearing are essentially the same. 2. In any communication, there is a sender and a receiver. 3. You can speak to people in a business environment the same way you speak to friends. 4. You must have good writing skills because almost every job requires them. Ask students to share their opinions with the rest of the class. Facilitate a class discussion by asking student WHY they have their opinions. This activity will require the students to begin thinking about communication. As the students share their responses, they will become more interested in learning more about communication and business communication. By connecting topics with which the students are familiar to the new content, the students will better UNDERSTAND (B2) business communication. Student notebooks 6. PowerPoint Presentation Part II Distribute the 5.01 PowerPoint Notes II to students. Have students view slides 15 35 of the 5.01 PowerPoint presentation as teacher facilitates a discussion. Have students take notes on the 5.01 PowerPoint Notes II as they view the presentation. This portion of the PowerPoint presentation introduces students to the concepts of business communication. The presentation also gives descriptions and examples of written forms of business communication— memorandums, email, business letters, and reports. 5.01 PowerPoint Notes II 6208 – Exploring Entrepreneurship 2012 RESOURCES 5.01 PowerPoint Presentation Page 314 INSTRUCTIONAL ACTIVITIES 7. 8. ACTIVITIES RELEVANCY TO OBJECTIVE Employee Interview Distribute the 5.01 Employee Interview activity to students. Students will interview two employees who have different jobs. Students will complete the activity outside of class. When students have had sufficient time to complete the activity, have students present their results to the class. After students have made their presentations, ask the class: “What do your findings tell you about the importance of basic skills? This activity will help students connect the relevancy of basic skills to authentic employees in the workplace. This will help students UNDERSTAND (B2) the need for business communication skills. 5.01 Employee Interview Importance of Business Communication Distribute the 5.01 Basic Communication Skills activity to students. Students will access the website This activity follows the Employee Interview activity quite nicely. Students will better UNDERSTAND (B2) effective business communication and its importance as a basic skill in business. 5.01 Basic Communication Skills http://www.moneyinstructor.com/l esson/communication.asp to 9. 6208 – Exploring Entrepreneurship 5.01 Employee Interview Grading Rubric 5.01 Basic Communication Skills KEY http://www.moneyinst ructor.com/lesson/co mmunication.asp complete the activity. When students have completed the activity, facilitate a class discussion with students about basic communication skills and their importance in business. Communicate the "Write" Way Distribute the 5.01 Communicate the Write Way activity to students. Students may want to refer to their notes from the PowerPoint presentation to complete the activity. RESOURCES This activity will help students better UNDERSTAND (B2) appropriate forms of written business communication by classifying examples of the four basic types of business communication: letter, memorandum, email, and 2012 5.01 Communicate the Write Way 5.01 Communicate the Write Way Key Page 315 INSTRUCTIONAL ACTIVITIES ACTIVITIES Students may work independently or in pairs. When students have completed the activity, facilitate a class discussion with students about basic communication skills and their importance in business. RELEVANCY TO OBJECTIVE report. RESOURCES Other Resources Etiquette in society, in business, in politics, and at home http://www.bartleby.c om/95/ Dining and business etiquette http://career.utk.edu/ students/skills_etique tte.asp Business etiquette http://www.sideroad.c om/Business_Etiquet te/index.html Textbooks Resources: Kelly-Plate, Joan. Exploring Careers. Glencoe 6208 – Exploring Entrepreneurship 2012 Page 316 INSTRUCTIONAL SUPPORT MATERIALS 6208 – Exploring Entrepreneurship 2012 Page 317 5.01 PowerPoint Notes Name _____________________ Business Etiquette Internet/Email Etiquette Posture Voice/Speech International Differences 6208 – Exploring Entrepreneurship 2012 Page 318 5.01 Netiquette Name _________________ Class _________________ Research the following websites to learn more about Internet and email etiquette—netiquette: http://www.albion.com/netiquette/corerules.html http://www.career.vt.edu/JOBSEARC/email.htm http://www.bspage.com/1netiq/Netiq.html Select five basic rules or guidelines about netiquette. Create a PowerPoint presentation with one slide for each guideline. Use clip art illustrations on the slides. Present your PowerPoint presentation to the class. Refer to the Grading Rubric below as you prepare your presentation. Grading Rubric Netiquette Presentation Accuracy of Project – did the students accurately present netiquette guidelines? 30 Thoroughness of project—did the students complete the presentation, giving five rules? 20 Did the students use clip art? 10 Public Speaking – Presentation Extent to which speech was sincere, interesting, clear, creative, convincing, and concise 10 Confidence 10 Appropriate gestures, eye contact 10 Voice quality, delivery 10 6208 – Exploring Entrepreneurship 2012 Page 319 5.01 International Business Etiquette Name ________________ Class _________________ The class will be divided into groups to complete this activity. Each group will be assigned one country: United States, Japan, India, or Mexico. Information about business ethics in each country can be obtained at this website http://www.cyborlink.com/. Respond to the prompts below. Discuss three or four demographic facts about your assigned country. Explain four important facts about appearance in the business world in your assigned country. 1. 2. 3. 4. Explain five important facts about behavior in the business world in your assigned country. 1. 2. 3. 4. 5. Explain four important facts about communications in the business world in your assigned country. 1. 2. 3. 4. Explain a "fun fact" about your assigned country. 6208 – Exploring Entrepreneurship 2012 Page 320 5.01 PowerPoint Notes II Name _____________________ Communication Communication Skills Speaking Listening Reading Writing 6208 – Exploring Entrepreneurship 2012 Page 321 5.01 Employee Interview Name _________________ Class _________________ Select two adults who have different jobs. Ask each adult employee to respond to the question below by stating times when these communication skills have been used in their job. “How do you use these skills at work? Employee 1 Speaking Employee 2 Speaking Listening Listening Reading Reading Writing Writing Share the responses you received from the two employees with the class. 6208 – Exploring Entrepreneurship 2012 Page 322 5.01 Employee Interview Grading Rubric Student’s Name ________________________ Class Period _____ Max # of points Total Points Given Employee's Names _________________________ Accuracy of Project – did the student accurately report the results of the interview? 30 Thoroughness of project—did the student complete the interview, giving answers to all questions? 30 Public Speaking – Presentation Extent to which speech was sincere, interesting, clear, creative, convincing, and concise 10 Confidence 10 Appropriate gestures, eye contact 10 Voice quality, delivery 10 Comments: 6208 – Exploring Entrepreneurship 2012 Page 323 5.01 Basic Communication Skills Name _____________________ Class _____________________ Carefully read the article on Job Skills, Basic Communication Skills, at this website http://www.moneyinstructor.com/lesson/communication.asp. While reading, note important points made in the article. Answer the questions below: 1. What are the two categories of job skills? 1. 2. 2. Are business communication skills hard skills or soft skills? 3. Why is it so important to have good written and verbal communication skills? 4. ______________ _______________ skills can help you be considered a valuable employee who contributes to the company's image. 5. In addition to conveying your own ideas clearly, to communicate effectively you must be able to _______________ ______________ and _________________ the ideas of others. 6. List and describe six (6) rules for communicating verbally and in writing with someone. 1. _______________________________________________________________ 2. _______________________________________________________________ 3. _______________________________________________________________ 4. _______________________________________________________________ 5. _______________________________________________________________ 6. _______________________________________________________________ 7. In additional to having a good consistent style of communication, always use correct _________________ and ________________ when writing and correct ________________ and _________________ when speaking. 8. Communication is a _______________________ street. 6208 – Exploring Entrepreneurship 2012 Page 324 5.01 Basic Communication Skills KEY Name _____________________ Class _____________________ Carefully read the article on Job Skills, Basic Communication Skills, at this website http://www.moneyinstructor.com/lesson/communication.asp. While reading, note important points made in the article. Answer the questions below: 1. What are the two categories of job skills? 1. Hard job skills 2. Soft job skills 2. Are business communication skills hard skills or soft skills? Soft job skills 3. Why is it so important to have good written and verbal communication skills? All business is accomplished through written or verbal communication 4. _Good_________ _Communication________ skills can help you be considered a valuable employee who contributes to the company's image. 5. In addition to conveying your own ideas clearly, to communicate effectively you must be able to _listen________ _closely______ and _understand_________ the ideas of others. 6. List and describe six (6) rules for communicating verbally and in writing with someone. 1. Listen (or read) closely—give full attention and attempt to understand 2. Clarity and coherence—be clear, coherent, organized, and concise 3. Consistency—consistently show professional quality and professional image 4. Accuracy—communicate correct information, facts, and figures 5. Thoughtfulness—take time before writing or speaking; consider your purpose & the audience. 6. Reciprocity—treat others the way you want to be treated 7. In additional to having a good consistent style of communication, always use correct _grammar_________ and _punctuation____ when writing and correct _grammar___________ and _pronunciation_________ when speaking. 8. Communication is a _two-way_______________ street. 6208 – Exploring Entrepreneurship 2012 Page 325 5.01 Communicate the Write Way Name ______________________ Class ______________________ Use your knowledge of effective written business communication (and your notes from the 5.01 PowerPoint presentation) to classify examples of the four basic types of written business communication. Remember that the four basic types of written business communication are the letter, email, memorandum, and report. Communication Scenario Appropriate Type of Business Communication Jeanette is the office manager of a small word processing company. She needs to communicate the new procedure for purchasing office supplies to all the company employees. Thomas is the purchasing director for an auto parts company. He needs to communicate with a new vendor concerning company policies. Suzanne is preparing the monthly communication of the company's financial status for the Board of Directors. Jonathan needs to quickly inform all the employees that the company computer server will be shut down this afternoon for maintenance. Beth is preparing a communication for her supervisor detailing a demographic research study that Beth completed. James wants to send a brief important message to all his employees concerning the change in the mileage reimbursement rate. Julia is the human resources director for her company. She needs to communicate with all the applicants for the latest job opening concerning the job interview schedule. Pablo is manager of a sports marketing firm. He is working out of town and wants to remind all his employees to submit their sales reports for the month. 6208 – Exploring Entrepreneurship 2012 Page 326 5.01 Communicate the Write Way KEY Name ______________________ Class ______________________ Use your knowledge of effective written business communication (and your notes from the 5.01 PowerPoint presentation) to classify examples of the four basic types of written business communication. Remember that the four basic types of written business communication are the letter, email, memorandum, and report. Communication Scenario Appropriate Type of Business Communication Jeanette is the office manager of a small word processing company. She needs to communicate the new procedure for purchasing office supplies to all the company employees. Thomas is the purchasing director for an auto parts company. He needs to communicate with a new vendor concerning company policies. Suzanne is preparing the monthly communication of the company's financial status for the Board of Directors. Jonathan needs to quickly inform all the employees that the company computer server will be shut down this afternoon for maintenance. Beth is preparing a communication for her supervisor detailing a demographic research study that Beth completed. James wants to send a brief important message to all his employees concerning the change in the mileage reimbursement rate. Julia is the human resources director for her company. She needs to communicate with all the applicants for the latest job opening concerning the job interview schedule. Pablo is manager of a sports marketing firm. He is working out of town and wants to remind all his employees to submit their sales reports for the month. 6208 – Exploring Entrepreneurship memorandum letter report email report memorandum letter email 2012 Page 327