Download Management And Human Relations: Lecture Note Outline

Management And Human Relations: Lecture Note Outline
Group Discussion Issues to consider:
Management [traditional]
1. What is the big task for managers? What does their job entail? (MSM, Ch 3)
2. What is the “managerial revolution” and how is management the “visible hand” in capitalism
(vs. the “invisible hand” of the market)?
3. What are the 3 sytems of Workplace Control? (MSM)
What is Bureaucratic Control? (MSM)
What is “Scientific Management” & “Taylorism” in detail? (MSM, & Perrow ch 2)
4. How did workers respond to / resist “Sci. Mgmt” & Taylorism (Perrow ch. 2, & MSM)
Why did managerial ideology move from harsh Social Darwinism to a more human emphasis on
Cooperation (Perrow, ch 2)
& Human Relations:
5. What is the Human Relations approach to management (M&S & Perrow ch. 3)
6. What is the Moral Organization, as per Bernard? (Perrow, ch. 2 )
7. What is Barnard’s view on the role of Indoctrination and of Authority in Organizations?
(Perrow, ch. 2)
8. Role of Cooperation in organizations (Perrow, ch. 3)
9. Why is “good leadership” important in the human relations model? (Perrow, ch. 3)
What are the characteristics of “good leadership” in this model, esp. say versus the view in
Taylorism?
10. What is the assumption about the relationship between employee morale and productivity in
the human relations model? (Perrow, ch. 3 )
What is the research data like in general (i.e., strong or weak or in-between) for the support of
this assumption?
11. What’s the Human Resource model (as a derivative of Human Relations model)? How does
this relate to people’s “higher needs”? (Perrow, Ch. 3)
& What is the similar key assumption of both models re: Mgmt.-Labor relations
12. What are the “Theory X” and “Theory Y” styles of management? What are the differences
between them? (Perrow, Ch. 3)
Lecture:
Scientific Mgmt/Taylorism ----------------------------------------------------------------------Human Relations (HR)model
(Traditional Management)
(Overview of each end of continuum)
Main features of the Human Relations model, in general (Perrow, ch 3, & M&S a little bit)
Key features of Scientific Management (traditional management) / Taylorism (Mills and Simmons, & some in
Perrow ch. 2)
Role of the Manager in an Organization (Mills & Simmons)
What is THE key overarching issue for management , according to Mills & Simmons?
Hawthorne Study (what is it & what were results) & relationship to Human Relations model (Perrow, ch. 3)
What is the assumption about the relationship between employee morale and productivity in the Human Relations
model? (Perrow, ch 3)
What are the “Theory X” and “Theory Y” styles of management? What are the differences between them? (Perrow, Ch. 3)
History:
Why & how did managerial ideology move from Taylorism & Traditional Management to Human Relations & stress
on Cooperation (Human Relations) (between Mgmt.-Labor)? (Perrow, ch. 2 & M&S a bit)
Social Darwinism ideology, as it applies to orgs (Perrow Ch 2)
Growth of large organizations & owners less control (Mills & Simmons)
Harsh bTreatment of workers in early years…. Leading to worker reaction & rise of Unions (Perrow ch. 2, &
M&S a bit)
View of Organizations that led to Human Relations model development:
Organizations as Moral, as per Barnard? (Perrow, ch. 2) Role of cooperation, goal of organization, etc.
Barnard’s view of Authority in Organizations? (Perrow, ch. 2)
Role of Informal Groups, as per Barnard (Perrow, Ch. 2)
Other things to know not covered in class, or only briefly:
3 Types of Control (ala Mills & Simmons): Simple, Technical/Technological, and Bureaucratic (noted in class a little
bit)
In general, are the research results strong or not for the Human Relations model , esp link between worker morale and
& productivity? (Perrow ch. 3)
Why are organizations good for people? (as per Barnard & Mayo—Perrow Ch. 2) – cooperative work, unity, etc…
What’s the Human Resource model (as a derivative of Human Relations model)? (Perrow ch. 3)
Fulfilling people’s higher needs via human development in the organization….
What do managers actually do, what does their work consist of (planning, directing, etc.)? (Mills & Simmons)
What is the managerial revolution – i.e., how do management arise as being so important (history) (Mills & Simmons)
Role of Indoctrination of workers (& deception) in organizations (as per Barnard, Perrow ch.2)