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Staff Manager Job Description Responsible to: General Manager Responsible for: Administrative and Human Resource Assistant Liaise with: HCT Group’s Director of Human Resources, Marketing Manager, Staff Representative Groups This job description will be revised within six months to reflect more accurately the required role. This will be done fully in conjunction with the post holder. EQUAL OPPORTUNITIES CT Plus is a subsidiary of HCT Group which is committed to equality of opportunities both as an employer and a membership organisation. CT Plus undertakes not to discriminate either directly or indirectly against individuals or groups of people on the basis of race, ethnic origin, nationality, gender, age, physical or mental disability, sexuality, marital status, religious beliefs, AIDS and HIV status. PURPOSE OF THE ROLE The Staff Manager will have a clear understanding of CT Plus’s business objectives and will implement policies which select, develop and retain the right staff needed to meet these objectives, ensuring that establishment levels within the departments are maintained. S/he will support managers of the driving, administration, customer service and engineering staff to manage their staff in an effective and professional manner. The Staff Manager will be responsible for Recruitment of staff Development and implementation of staff training plans Interpreting and advising on employment legislation Management of the implementation the staff policies and procedures Management of budget for staff development Management of customer complaints procedure 1|Page Staff Recruitment: Develop HR planning strategies with line managers, which consider immediate and long-term staff requirements in terms of numbers and skill levels; Recruit staff, including developing and reviewing job descriptions and person specifications, preparing advertisements, undertaking recruitment initiatives, checking application forms, shortlisting, interviewing and selecting candidates Training and Staff Development Produce an annual training plan and, where appropriate, deliver training, including inductions for new staff; sourcing appropriate training suppliers where required, analysing training needs in conjunction with department managers. Produce and manage an annual budget to ensure staff training is carried out in a cost effective manner Support internal staff delivering transport specific training to improve delivery skills Produce reports on progress against plans Liaise with and support managers involved in areas such as staff performance, and health and safety; Arrange and carry out probationary interviews with all staff. Support managers in carrying out annual appraisals and regular supervision, utilising telematics equipment where available. Work with Buddies to ensure all new drivers are given support and guidance Work with HCT Group in identifying and utilising social enterprise champions to promote the business model of the company to new and existing staff Implementation of Policies and Procedures Keep up-to-date with legislative changes, interpreting and advising on employment legislation in a local context; Develop and implement policies, in liaison with HCT Group’s Head of Human Resources, on performance management, equal opportunities, disciplinary procedures and absence management Keep up to date and ensuring at all times compliance with the rules or company guidelines governing driving hours and rest periods for public service vehicles Assist line managers to understand and implement policies and procedures; Promote equality and diversity as part of the culture of the organisation; Ensure all matters relating to employee conduct and capability are investigated in a fair, impartial and timely way. Deal with grievances and implement disciplinary procedures up to and including dismissal. Monitor and manage sickness absence Oversee the correct use of alcohol and drugs testing in the company 2|Page Staff Liaison and Negotiations Advise on pay and other remuneration issues, including promotion and benefits; Support the General Manager on negotiations with staff and their representatives on issues relating to pay and conditions; Administrative functions Ensure all employee records are kept up to date and in line with current legislation, data protection and working time directive or similar maximum working hours requirement. Ensure Criminal Records Bureau checks and driving licence checks are carried out, with accurate and up-to-date records maintained Customer Feedback Deal with customer complaints, liaising with managers and supervisors to investigate complaints and respond in a timely manner Ensure up to date records are kept on actions taken in relation to complaints. Produce reports as required on complaints and actions taken Other Provide a welcoming environment to our internal and external customers. Actively promoting at all times good customer and colleague relationships by behaving in a professional and responsible manner Carry out any other duties commensurate with the grade. Key Safety Responsibilities Responsible for the health, safety, security, welfare, environment and fire safety arrangements for yourself, customers and colleagues, including attendance at regular safety briefings and training as requested. Ensure all safety accidents/incidents are reported using the agreed reporting procedure. Ensure you understand emergency and evacuation plans. Ensure your working environment is maintained in a safe and tidy condition. 3|Page