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Stanley Court Surgery Stanley Court Surgery Burscough Health Centre Stanley Court, Lord Street Burscough Lancashire, L40 4LA Telephone (1): 01704 892254 Telephone (2): 01704 892708 01704 897182 Fax: Website www.stanleycourtsurgery.co.uk When the surgery is closed call 01704 892254 Opening Hours Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more Repeat Prescriptions Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more Disabled Access Access is via a ramp or stairs and the reception area and the surgeries are on the ground floor. Toilet facilities with wheelchair access are available and we have access to a wheelchair. Care.Data Care.Data is the Modern Data Service for the NHS. More information can be found via the posters and leaflets at reception or by visiting www.nhs.uk/caredata (www.nhs.uk/caredata) Opening Times Times Monday 08:00 - 20:00 Tuesday 08:00 - 18:30 Wednesday 08:00 - 13:00 Thursday 08:00 - 18:30 Friday 08:00 - 18:30 closed Weekend Consultation Times Morning Afternoon Monday 08:30 - 12:00 15:30 - 20:00 Tuesday 08:30 - 12:00 15:30 - 17:30 Wednesday 08:30 - 12:00 closed from 13:00 Thursday 08:30 - 12:00 15:30 - 17:30 Friday 08:30 - 12:00 15:30 - 17:30 Weekend closed closed When We Are Closed If you need urgent advice a doctor is always on call. Out of surgery hours please telephone the normal surgery telephone number on 01704 892254 or 01704 892708 and a recorded message will also give you the out of hours contact numbers (which vary according to the time you are calling). The nearest Accident & Emergency Departments are located at Ormskirk Hospital for children and Southport Hospital for adults. Ormskirk Hospital: 01695 577111 or Southport Hospital on: 01704 547471. The Minor Injuries unit based at Ormskirk Hospital is open from 08:00 - 20:00 Monday-Friday, and 09:00 - 17:00 at weekends and on bank holidays. The West Lancashire Health Centre is also based at Ormskirk Hospital which you may attend without an appointment and is open from 08:00 20:00 seven days a week. Please Telephone: 01695 588 800. There is an NHS Walk-in Centre based in Skelmersdale at The Concourse Shopping Centre, Southway, Skelmersdale WN8 6LJ. Please telephone: 01695 588640 for the up-to-date opening hours. NHS Direct In the case of urgent need when the practice is closed you can call NHS Direct (www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery reopens. Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. Appointments An appointment can be made by calling in person or telephoning reception: 01704 892254 or 01704 892708. Urgent & Emergency cases will be seen the same day, and routine appointments with the doctor of your choice within 5 working days. Routine doctor appointments are usually 10 minutes long and are normally to discuss one problem. If you think you will need longer or you have more than one problem you would like to discuss please ask the receptionist to book you a double appointment at the time of booking. Telephone Consultations If you wish to speak to one of the doctors or another member of the practice team by telephone please telephone reception during normal office hours to request a telephone consultation. The receptionist will take your details including an up-to-date telephone number and a doctor will call you back the same day. If you need to speak to a doctor urgently please inform the receptionist when you call. Keeping Appointments As we are a busy partnership please endeavour to attend for your appointments and please ring and cancel any appointments that can not be attended. Patients Who Do Not Attend Appointments Due to the high increase in patients not attending appointments, the practice has developed a new policy for frequent non attendees. If a patient repeatedly fails to attend appointments, then they will be asked to find a new GP. Chaperones If you would like a chaperone (a member of staff to sit in) at any point during your appointment or examination please ask at reception or ask the GP or clinican you are seeing. Who to see Service New Patient Checks Well Person Check Blood Tests Blood Pressure Checks Heart or Stroke Clinics Diabetic Clinic Who To See Practice Nurse or Healthcare Assistant Practice Nurse or Healthcare Assistant Practice Nurse or Healthcare Assistant Practice Nurse or Healthcare Assistant Practice Nurse Practice Nurse Practice Nurse (or Healthcare Assistant for Asthma Asthma, COPD & Spirometry Clinics Reviews) Cardiovascular Disease (CVD) Practice Nurse or Healthcare Assistant Checks Chronic Kidney Disease (CKD) Practice Nurse or Healthcare Assistant Checks Epilepsy Clinic Practice Nurse Learning Disability Reviews Practice Nurse Mental Health Reviews Practice Nurse Contraception & HRT Practice Nurse or Doctor Dementia Reviews Practice Nurse or Doctor Immunisations & B12 Injections Practice Nurse Travel Clinic Practice Nurse - Meryl Smith Cervical Screening Practice Nurse Maternity/Antenatal Midwife Child Health Clinics Health Visitor Weight Management Practice Nurse Dietary Advice Dietician Via Referral By A Doctor Query Urine Infections Practice Nurse or Doctor Warfarin/INR Monitoring Healthcare Assistant Rhumatology Monitoring Practice Nurse or Healthcare Assistant Home Visits Except in an emergency, if possible please try to telephone reception before 10:30 if you require a home visit. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. You can be visited at home by a Community or Practice Nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. Repeat Prescriptions You may obtain repeat prescriptions by dropping your request into the prescription boxes at reception at any time. We do not accept requests by telephone except by prior arrangement for housebound patients. You can also fax your prescription request on: 01704 897182, or register to order online by contacting the surgery for instructions. The local chemists also offer a prescription ordering service, for more details please contact the chemist directly or ask at reception. Please allow 48 hours turn-around for all repeat prescription requests. You may also post your prescription request to the surgery along with a stamped addressed envelope, but please allow 1 week for it to be returned to you. Once processed you may either pick your prescription up directly from reception or request a local Pharmacies to collect it on your behalf. You can find a list of local Pharmacies and their telephone numbers at the reception. The practice operates a repeat dispensing scheme for patients that are on regular medication and are stable but only for certain drugs supplied. Details are available at reception. Prescriptions Charges and Exemptions Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication. NHS charges These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge. Prescription (per item): £7.65 12-month prepayment certificate (PPC): £104.00 3-month PPC: £29.10 If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. Telephone advice and order line 0845 850 0030 General Public - Buy or Renew a PPC On-line There is further information about prescription exemptions and fees on the NHS website (www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx) Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. Clinics & Services Clinics & Services Practice Nurse / Healthcare Assistant Clinics Our Practice Nurses / Healthcare Assistant are normally available daily (Monday, Tuesday, Thursday and Friday) for routine checks & screening procedures. There are some simple procedures that we recommend you undertake in order to maintain optimum health. They can be arranged with our Practice Nurse / Healthcare Assistant and are designed to detect disease at an early stage. Practice Nurse/Healthcare Assistant appointments can normally be booked upto 3 months in advance and the surgery also holds also late night clinics on Monday evenings for patients who work or struggle to attend the surgery during normal working hours. The duration of a Practice Nurse/Healthcare Assistant appointments are usually tailored to individual need. There is also a text message reminder service for all our appointments. Family Planning Clinics For details of dates and times of Family Planning Clinics in the area please call: 01695 588440. Minor Surgical Procedures The Surgery runs a minor surgery clinic which is held in the treatment room by Dr Yuzgina and Angela Appleby (Healthcare Assistant). Arrangements can be made for minor procedures such as removal of moles and warts or injection of painful joints, after discussion with a doctor. To access any of these services you must first be seen by a doctor. Treatment Room nurse The treatment room nurse holds a surgery Monday - Friday 09:30 to 12:30. Please ring 01695 588440 for appointments. The treatment room nurse can help with : Blood Tests Dressings Minor Injuries Removal of Stitches Ear Syringing (Please check with doctor first) Child Surveillance By appointment, carried out by the doctor or Health Visitor at 6-9 weeks, 6-9 months, 18-24 months & 3 -3 and half years. Childhood Immunisations Take place on Monday’s between 13:00 - 15:30 Well Person Check-Up Any patient between the age of 16 and 74 who has not attended a consultation or clinic in the last three years can request a well person check-up with the surgery via the practice nurse. Any patient over 75 who has not attended a consultation or clinic in the last 12 months can also request a well person check-up. Attached Services Attached Services Health Visitor Team The Health Visitor can give advice on family health care, particularly for expectant mothers & small children, the elderly & patients with learning difficulties. If you have a problem affecting your health they can put you in touch with other sources of help. Please telephone 01695 588440 . District nurse Team The district nurse team are available to give nursing care to patients in their homes by referral from GP or hospital. Please telephone 01695 588354 Other Attached Staff Community Psychiatric nurses Counselling Services Midwifery Team Physiotherapists Speech Therapists Dieticians Chiropodists Community nurse for the people with learning difficulties Non-NHS/Private Services Non-NHS/Private Services Special Medical Examinations Excluded from the NHS E.g. HGV, Taxi & Insurance Medicals to be made at reception. BMA rates apply. Test Results Test Results Please call between 11:00 and 15:30 to enquire about your test results as our reception staff will have more time to deal with your request between these times. Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results. When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so. Blood Tests Blood Tests A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to: assess your general state of health confirm the presence of a bacterial or viral infection see how well certain organs, such as the liver and kidneys, are functioning A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken. You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website. X-Ray X-Ray An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer. If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate. An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners. You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website. Registration New Patient Registration The doctors welcome new patients who live within our practice area. To register you need to either fill in a application form which you can obtain from reception, register online (see tab above) or present your medical card. Once your application is accepted we will contact your previous GP to receive your medical records. As this practice is a partnership you have the right to express a preference to your registered GP. Your preference would need to be recorded in writing to the practice and you can still see any of the partners in the practice. All new patients are invited to attend for a new patient health check. Please contact reception for further information. The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below. You will need to bring in proof of your address when you register with the practice. A Patient Guide to GP Services (www.rcgp.org.uk/pdf/rcgp_iyp_full_booklet_web_version.pdf) Practice Boundary The boundaries of this practice are: Burscough, Holmeswood, Rufford & Newburgh. Registering Online Online 'Pre-Registration' with the Practice If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct. Pre-registration Form When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct. Online Medical Questionnaire For New Patients Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect. Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice. Registration Form Temporary Residents Temporary Registration If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient. You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice. To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered. Download the Temporary Resident Registration Form Late Night Opening Late Night Surgery Opening Hours The surgery is normally open on Monday evenings for late night Doctor and Practice Nurse appointments. These appointments are for patients who work or struggle to attend the surgery during normal working hours. Please ask at Reception for further details and availability. Practice Policies Confidentiality & Medical Records The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services. To help you get other services e.g. from the social work department. This requires your consent. When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Freedom of Information Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. Access to Records In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. Complaints We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Violence Policy The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Staff Details Doctors Dr Christine Simpson (Senior Partner) MB ChB Aberdeen 1983 Dr Rachel Woodall MB ChB Liverpool 1997 MRCGP 2002 Dr Inga Yuzgina MB ChB 1994 DrCoG 2006 MRCGP 2009 Dr Gary Simpson Mb ChB Aberdeen 1980 MRCGP 1986 Nurses Sister Meryl Smith SRN Sister Sheila Ebdy SRN Sister Elizabeth Molyneux SRN Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for longterm health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears. Healthcare Assistants Angela Appleby NVQ In Healthcare Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one. Practice Management Lesley Jackson Practice Manager Anne Monk Assistant Practice Manager The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. Administration Lydia Hale Pathology Test Administrator Reception Tracy Orritt Medicine Co-ordinator & Receptionist Lesley Richardson QOF Controller & Receptionist Paula Holden Clare Bevan Lynn Lloyd Wendy Jackson Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. Health Visitors A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.