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Position Description – Business Analyst
Title: Business Analyst
Department: Technology
Date: September 2014
Reporting to: Delivery Manager
Position Purpose:
The Business Analyst (BA) is responsible for analysing Xchanging's business problems/ needs and working with the Technology team and
outsource companies to provide the business with technology solutions which are valid and efficient. This involves the end to end process for
deliverables attached to the solution, including business requirements, functional change specifications, test plans, execution, time and cost
estimates and managing stakeholders. The BA will be accountable for the delivery of the solution within time and budget, to the acceptable
standards of the business, in a high compliance and change management environment.
Position dimensions:
n/a
Skills & experience selection criteria:
Core Skills
 Communication – excellent written and oral communication skills
 Effective Time Management, Negotiation and Influencing skills
 Customer Service – Responsive to the aims of internal and external customers
 Relationship Building – Excellent relationship management of internal and external
customers
 Excellent Problem Solving Skills and Clarity in Decision Making
 Effective Risks and Issues Management Skills ensuring that factors affecting delivery of
solutions are communicated and managed
 Workflow analysis, process modelling and streamlining
 Strong UML skills (Process Flows, Swim lanes, Use Cases, Fishtails etc)
Knowledge and Experience
 Tertiary Qualifications in IT or relevant experience
 Experience in training customers and mentoring
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Demonstrated ability to recognise changes and act on the potential impact on the business
Sound knowledge of business process design principles
Sound knowledge of software development technologies, methodologies and standards
Demonstrated BA experience in planning, estimates, analysis of problems, developing
conceptual design and solutions that solves business problems
Demonstrated experience in analysis of proposed solutions that will meet business needs
and requirements and align with business and technology strategic direction and goals.
Sound knowledge or experience in Project Management for technology implementation
projects
Experience in business process architecture and modelling (ideally over a 3-5 year period)
Hands Configuration experience with workflow management software e.g. Guidewire,
sharepoint, K2 etc
Key internal / external interactions:
Challenges:
To be the lead on advising technical solutions to operational problems
Working with remote technical teams
KEY ACCOUNTABILITIES
KEY ACTIVITIES
MEASUREMENT
Financial
 Monitors and updates project plans, reports and statuses
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Accuracy of estimates
 Provides estimates of time and resources to complete project tasks
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Deliverables delivered to scope within
agreed budget and timeframes.
 Completion of Xpert SDLC deliverables including:
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Meets Xchanging methodology, quality
and governance standards
 Business Requirements
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Meeting project task deadlines
 Functional change specifications
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Adherence to SDLC delivery milestones
ensuring that all requirements are
Technology
 Business cases
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agreed and signed off prior to
development
 Test plans
 Test execution (both functional and regression)
 The successful completion of User Acceptance Testing
 Manages internal and external customer relationships.
 Presents and gains acceptance of proposals and solutions.
 Analysis of the customer requirements, design and solutions to ensure
alignment to business and technology strategic direction and goals.
 Investigate perceived problem areas or inefficiencies in the
Xchanging production technology platforms and business processes
to implement solutions which increase speed and efficiency via
automation.
 Provides and presents to business solution options, their benefits and
feasibility.
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Zero defects during UAT
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Zero defects post implementation to
production of responsible solutions
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Successful Compliance Reports from
external and internal auditors
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Positive Feedback from external and
internal customers
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Successful delivery of IT system
improvements, maintenance and
support, and projects
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Updated Test Case Library, Agreed
Services/Changes Catalogue & Known
Errors Database after each
implementation.
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No issues found in Post Implementation
reviews
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Bimonthly/regular group presentation of
implemented changes/project work
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Meets service level agreements for
external and internal customers
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Feedback from external and internal
 Provides input on issues, risk, business case, feasibility, business
requirements, solution design
 Advises customer(s) and project managers of any implications to the
business or project from any analysis of requirements, issues, risks, and
solution options
 Develops project initiation documents, project tasks, and estimates for
project plans, and provides updates for project reports and statuses.
 Reviews and feedbacks on project plan, resources, tasks and
estimates.
 Follows Xchanging Australia methodology (Xpert/PRINCE2), standards
and governance in all aspects of project delivery.
Customer Service
 Meets internal and external client expectations
 Meets all audit requirements
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customers
Values
Workplace Health &
Safety (WHS)
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No negative impact on Audit
 Demonstrate a commitment to and understanding of the Xchanging
values
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Values nominations
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Manager & 360 feedback
 Demonstrate a commitment to and understanding of the safety
needs of their own position and other staff and clients at all times
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H&S issues raised and addressed
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Identify and report all hazards, near
misses, incidents and injuries to
manager
or
Health
&
Safety
Representative.
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Co-operate in all investigations of same
and apply workstation ergonomics
training.
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Initiate risk assessment and implement
corrective actions for identified
hazards.
 Be familiar with WHS policies and where to find procedures, including:
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Hazard, Injury and Incident reporting
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Bully and Harassment
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Workplace ergonomics
o
Evacuation procedures.
 Attend and complete all WHS training annually
Record Keeping
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Comply with records management requirements.
 Feedback from manager
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Adherence to timely completion of all SDLC documentation
 100% pass on audit of record keeping
Complete all records management training when required.
Privacy Compliance
Other activities
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Comply with privacy requirements
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Complete all privacy training when required, and attend all privacy
training sessions
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Compliance with Audit
Other activities as directed reasonably by direct manager
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