Download Managerial Skills

Please find the outlines of few of the soft trainings we do (next page).
The outlines are given for:
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Managerial Skills
Interpersonal Skills
Leadership & Team Building
Effective Presentation
Business Communication
Assertiveness & Self confidence
Goal Setting & Planning
Negotiation Skills
Attitudinal Transformation
Conflict Management
Interview Skills
Personal Effectiveness
Training Details are given on the next pages (page 2 onwards) in this
document. Pls scroll below to see the details. Outlines of other trainings
can be given on demand.
1. Managerial Skills
Managerial
Skills
Art Of
Communicat
ion
Assertive
Communicat
ion
Developing
Appraisal
Skills
 Role of Managers
 Set of managerial skills
required for success
 Importance of
managerial skills at
different levels of
management
 Mission & Vision
statements
 What is
communication
 Communication
Model
 The Essentials of
Effective
Communication
 Non verbal
 Categories of non
verbal
communication
 Listening Skills
 Assertiveness profile
 Assertive vs Aggressive
 Giving praises and
criticism
 Using Behavioral
Analysis
 Proposing
 Building
 Supporting
 Disagreeing
 Defending/Attack
ing
 Testing
understanding
 Summarizing
 Seeking
Information
 Giving Information
 Bringing in
 Shutting out
Hints for analysis
Useful Decision Rules
PPTs
and
exercise
s
Participants will be
able
to
understand
the
value
of
managerial
skills
for the success of
the organization
PPTs
and
exercise
s
Participants will be
able
to
understand
different aspects
of communication.
Participants will be
able to state their
views/ideas
in
clear way.
Will be able to
understand
different
behavioral
patterns and how
and when to apply
them.
Change
Managemen
t: Managing
Self Using
PPS
 Understand your own
behavioural style
using the CPSD
System.
 Understand how to
maximize your
effectiveness in the
changing scenario
by better selfmanagement.
 Identify and describe
the major
characteristics,
needs, goals and
fears of the four
behavioural styles:
Control, People,
Security, and Detail.
 Develop an action
plan for selfmanagement in your
current work
environment.
Exercise,
PPT’s,
Discussi
ons
Participants will be
able to do a selfintrospection
of
their
personality
and
understand
the importance of
Management with
respect to their
role.
Managing
Others
 People Reading
Guide
 Strategies to manage
others
 Developing &
motivating people
 Analysis
 Stay Positive
 Personal effectiveness
grid
 Mind binders
 Dynamics of positive
attitude
 Dynamics of negative
attitude
 Bending with the mind
 Career Advancement
 Tips for understanding
others
PPT’s
and
Discussio
ns
Participants will be
able to understand
others and thus
move with the right
approach to
develop them.
Exercise,
PPT’s,
Discussio
ns
Understand
assertiveness &
benefit.
Analyze the level of
assertiveness and
improve it.
Attitude
Managing
Conflicts
 What is a conflict
 Benefits of conflicts
 What is approach
towards conflict
 Managing conflicts
Exercise,
PPT’s,
Discussio
ns
Participants will be
able to resolve the
issues they face on
day-to-day basis.
2. Interpersonal Skill:
Topic
Sub-topic
Learning Outcome
Introduction
 Understanding Attitude
Participants sensitised to the
 Effect of your attitude on Life
importance of attitude in life
and Performance
 Personality Development – Link
to Success
Self
Development
 Knowing yourself with SWOT
 Limitations into strengths
 Changing your self concept
and building self-esteem
Participants perform selfintrospection to identify areas
of strength and weakness
Attitude
 Types of attitudes:
Proactive vs. Reactive Attitude
Aggressive, Passive and
Assertive Attitude
 Styles of communication – that
reflect attitudes
 Appropriate style in the
corporate world
 Cons of aggressive & passive
communication
 Benefits of assertive
communication
 Attitudes: barriers to
communication
 Attitude: a stress buster
Participants learn types of
attitudes, and more about
them.
They also learn
communication styles that are
appropriate in the corporate
world
Participants learn growth
paths with the correct attitude
Perception
and Bias
Barriers
 Learn about perceptions and
biases
 How they affect our behaviour
 Resulting miscommunication
and strained relationships
 Resultant bad customer
service experiences
Participants learn more about
filters and resulting blockages,
and also strained relationships
Being Nonjudgmental
 Making judgments
 Jumping to conclusions
 Errors in thinking
Participants learn to be more
open-minded, and therefore
learn to build better
personalities and relationships
3. Leadership & Team Building
Topics
Personality
Enhancement
Sub Topics
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Understanding
Leadership
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Motivation
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Coaching and
Mentoring the
Team
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Personality Profiling
Know Yourself
Personal
Leadership Agenda
Doing SWOT
Modality
Take Away
Exercise,
PPT’s,
Discussions
Participants will be
able to do a selfintrospection
of
their
personality
and
understand
the importance of
Leadership
with
respect to their role.
Participants will be
able to understand
a broader and indepth meaning of
Leadership
styles
and behaviour.
Identifying
the Discussions
Leadership Style of and
their choice
Exercises
Leadership Styles
Leadership Behavior
Analysis
Continuum
Of
Leadership Behavior
Managerial
Leadership Grid
Five motivation Myths Exercices,
Elements
of
a PPTs
motivated team
Motivating Teams
Tips to be a good
leader
Participants will be
able to understand
the factors affecting
the motivation level
and will be able to
keep their
motivation level
high.
Understanding
the Exercises,
Participants will be
meanings
and PPT’s and
able to coach and
importance
of Discussions. mentor their team
Coaching
and
members in the
Mentoring
most effective
Understanding
the
manner.
difference between
Learning
and
Coaching
The
Types
of
Coaching:
Styles of Coaching
Tips
on
Effective
Coaching
and
motivating your team
members.
Make
Communication
Work
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Styles of
Communication
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Feedback
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Conflict
Management
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Delegation
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Approach to
communication:
Reactive / Proactive
Language
Exercises,
Participants
Discussions explore ways
to get ideas
across
clearly and
quickly and
build
relationships
Communication Styles:
Exercises,
Participants
- Aggressive, Passive, Discussions will learn to
Passive-Aggressive,
be assertive
and Assertive
and
Barriers to Communication
smoothly
draw others
into your
conversation
Giving a feedback
Exercices
Participants
Receiving a feedback
PPT’s and
will
4 Ws of feedback
Discussions understand
to give and
receive the
feedback in
effective
way..
Conflict type
PPT’s and
Participants
Forms
of
conflict
in Discussions will be able
organizations
to
Approaches
to
conflict
understand
resolution
and resolve
Conflict Indicators
the issues
Four Cs of conflict resolution
they face on
Seven points to manage
day-to-day
conflict.
basis.
Meaning of Delegation
PPT’s and
Delegation Matrix
Discussions
Three
phase
delegation
model
Style of Delegation
Participants
will be able
to
understand
and
comprehend
the ways
and means
of
delegation.
4. Effective Presentation Skill
Topic
Introduction
Effective
Presentations
Presentation
Preparation
Personal
Appearance
and Grooming
Effective
Delivery
Coverage
 Presentation
objectives
 What makes a
good
presentation
 Organizing your
presentation
 Types of
presentation
structures
 Opening a
presentation
 Understanding
the language of
persuasion and
Influence
 Styles of
presentation
Modality
Exercises and
Discussions
Learning
Getting an
insight to the
approach to
presentation
Mock
Presentations,
Exercises and
Discussions
Understanding
the importance
of effective
presentations
Adopt the
effective styles
of presentations
 Speech
Discussions
preparation
 Presentation
Tools/Aids
(Visual, Audio,
Handouts)
 Understanding
audience profile
 Preparing the
content of your
presentation
 Writing strategies
To completely
prepare before
a presentation
 Dressing right –
Formal, Semiformal, Casual
 Color coordination
 Personal
hygiene
 Accessories,
makeup, etc
 Body Language
 Eye Contact
Discussions
Grooming and
creating an
effective
impression
Exercises and
Discussions
Be able to
make an
Importance
and how-to:
back up plan
 Breathing and
Voice projection
 Using humor
 Managing time
 Gestures
 Using transitions
 Mannerisms
 7 aspects of
presentation
effective
delivery,
learning the
tricks of the
trade
Handling
Audiences
 Analyzing the
audience
 Dealing with
difficult
participants
 Tips for handling
questions and
interruptions
Role Plays and
Reflection
Special Factors
 Managing stress Discussions
and nervousness
 Overcoming
fear
 Using anxiety
powerfully
 Increasing your
confidence level
 Dealing with
presentation
disasters
Closing
 Tips for effective
presentations
 Commandment
s of a client
presentation
 Self Assessment
Sheet
 Presentation
Evaluation
Checklist
 Personal Action
Participants will
be able to
handle
audiences and
learn ways to
deal with
difficult
questions
Be able to
handle the
special factors
and sound
confident while
giving the
presentation
Discussions and Final polishing
Exercises
5. Communication Workshop
Introduction
 Define communication
 Understand the need for
communication
 Understand the
communication process
 Describe the Shannon-Weaver
model of communication
 Identify the various forms of
communications
Communication
model is discussed.
Communication
issues
 Typical barriers to effective
communication:
 Biases
 Semantics
 Perception
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Participants
understand how to
overcome these
barriers
Non Verbal
Communication
 Facial Expressions
 Postures or body stance
 Gestures or hand movement
 Tone of Voice
 Mannerisms or Personal habits
Participants
understand
importance of non
verbal
communication and
how to make
effective use of it.
Styles of
Communication
 Communication Styles:
Aggressive, Passive, PassiveAggressive, and Assertive
 Barriers to Communication
Participants will learn
to be assertive and
smoothly draw others
into your
conversation
Listening Skills
 Active vs Passive Listening
 Strategies for effective
listening
 Basic Steps of listening
 Tips for being a good listener
 Three types of effective
listening
Participants will learn
to listen effectively.
Telephonic
conversation
 Using the Telephone
 Placing a call
 Putting on hold
 Taking message
Participants will learn
how to use the
phone effectively &
courteously
6. Assertiveness & Self Confidence
Topic
Sub-topic
Learning Outcome
Introduction
 Motivation
 Factors responsible for low
motivation level
Participants sensitised to
the importance of
motivation in life
Self
Development
 Knowing yourself with SWOT
 Limitations into strengths
 Changing your self concept
and building self-esteem
Participants perform selfintrospection to identify
areas of strength and
weakness
Assertiveness
 What is Assertiveness?
 Assertive Vs Aggressive
 Simple Assertiveness
Techniques
 ABCDEF Model of
Assertiveness
 Guidelines for assertiveness
 Qualities of an Assertive
Leader
 ABCEDEF Model in question
form
 Assertiveness Self Analysis Test
 Assertive Exercise
Understand assertiveness
& benefit.
Analyze the level of
assertiveness and
improve it.
Self
Confidence
 What is self-confidence?
 Confidence Vs Over
Confidence
 How to stop downward spiral
in four steps
 Motivation factors
Candidate will
understand importance
of self-confidence &
factors of motivation.
Practicing
Self
Confidence
 Practicing self confidence
 Internal Assessment about
yourself.
 The Practice Cycle
Will be able to practice it
in day to day life.
7. Goal Setting & Planning
Goal Setting
 Why to set the goals
 Doing SWOT
 Benefits of formal goal
setting
 SMARTER Goals
 Type Of Goals
 Tracking of goals
 Achieving goals in
steps
PPT’s and
Discussions
Participants will
understand the
benefit of setting
the goals and
effective
tracking of the
goals.
Planning
 What is a plan
 Why Plan
 Planning a Plan
 Effective Planning
 Factors involved in
planning
 Obstacle with
planning
 Sharing of planning
 Tracking the Plan
 Updating a Plan
 Myths of time
management
 Time management
Principles
 Spent Time Matrix
 Setting Priorities
 To Do list
 Some tools to manage
time
 Busy Vs Productive
Work
 Team Coordination
 Team Organizations
 Different stages of
team
 Effective Team
 How do Teams work
best
 4 Cs of a Team
PPT’s and
Discussions
Participants will
understand to
do a good
planning. They
will also
understand to
do the good
tracking of their
plan.
PPT’s and
Discussions
Participants will
understand
different tools for
good time
management.
PPT’s and
Discussions
Participants will
understand how
to handle te
team mates to
meet their plan
and achieve the
goals.
Time
Management
Teamwork &
Coordination
8. Negotiation Skills
Introduction
 Understanding Customers
 Understanding Sales
 Internal vs. External Customer
Non Verbal
Communicatio
n
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Assertiveness
 What is Assertiveness?
 Assertive Vs Aggressive
 Simple Assertiveness
Techniques
 ABCDEF Model of
Assertiveness
 Guidelines for assertiveness
 Qualities of an Assertive
Leader
 Assertive Exercise
Understand assertiveness &
benefit.
Analyse the level of
assertiveness and improve it.
Preparation
for
Negotiation
 Negotiation challenges
 The Pre-Negotiation Planning
Phase
 Understanding Key Motivators
 Handling Emotions
 Negotiating around Fixed
Positions
 Practice Win-Win Negotiations
How to do preparation for a
successful negotiation.
Factors
affecting
Negotiation
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Know your hot buttons
Alternatives
Timing Factor
Location factor
Common Negotiating
Mistakes
 Other Tips
Participants understand how
to do a successful
negotiation.
Negotiation
with Vendors
 Negotiation on
o Timelines
o Quality
o Price
Participants understand
important parameters during
vendor negotiations
Facial Expressions
Postures or body stance
Gestures or hand movement
Tone of Voice
Mannerisms or Personal habits
Participants sensitised to the
importance of attitude in life
 Participants understand
importance of non-verbal
communication and how to
make effective use of it.
9. Attitudinal Transformation
Topic
Sub-topic
Learning Outcome
Introduction
 Understanding Attitude
Participants sensitized to the
 Effect of your attitude on Life
importance of attitude in life
and Performance
 Personality Development – Link
to Success
Self
Development
 Knowing yourself with SWOT
 Limitations into strengths
 Changing your self concept
and building self-esteem
Participants perform selfintrospection to identify areas
of strength and weakness
Attitudes
 Types of attitudes:
Proactive vs. Reactive Attitude
Aggressive, Passive and
Assertive Attitude
 Styles of communication – that
reflect attitudes
 Appropriate style in the
corporate world
 Cons of aggressive & passive
communication
 Benefits of assertive
communication
 Attitudes: barriers to
communication
 Attitude: a stress buster
Participants learn types of
attitudes, and more about
them.
They also learn
communication styles that are
appropriate in the corporate
world
Participants learn growth
paths with the correct attitude
Make
Communicatio
n Work
 Approach to communication:
Reactive / Proactive Language
Participants explore ways to get
ideas across clearly and quickly
and build relationships
Styles of
Communicatio
n
 Communication Styles:
Aggressive, Passive, PassiveAggressive, and Assertive
 Barriers to Communication
Participants will learn to be
assertive and smoothly draw
others into your conversation
Conflict Management
Topic
Sub-topic
Learning Outcome
Introduction
 Understanding Conflict
 Sources of Conflict
 Conflict : Good or Bad
Participants sensitized to the
importance of conflict
management in life
Types of
Conflict
 Conflict of Ideas
 Conflict of feelings
 Opposition & Support Matrix
Participants understand the
areas of conflict
Different
ways of
handling the
conflict
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Game Theory
Blake & Mouton theory
Principled Negotiation
Leadership Struggle
Practical Tips
Participants become aware
of various research/studies &
approaches towards conflict
Conflict
Options
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Win-Lose
Lose-Lose
Compromise
Win-Win
Reasons to chose different
options
Participants understand the
various options and the
reasons to chose a particular
option
Conflict
Management
 Forms of conflict in
organizations
 Approaches to conflict
resolution
 Conflict Indicators
 Four Cs of conflict resolution
 Seven points to manage
conflict.
Participants become aware
of different approaches to
conflict and able to sense
and resolve the conflict in
early stages.
Role of
assertiveness
in handling
conflict
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What is assertiveness
Aggression
Improving Assertiveness
Simple Assertiveness
Techniques
 Giving Praises & Criticism
Participants understand the
value of being assertive and
its usefulness in resolving the
conflicts.
11 Interview Skills:
Topic
Sub-topic
Learning Outcome
Introduction
 Definition
 Different Types of Interview
 Individual/mass/panel
interviews
Participants sensitised on
various types of interview.
Interview
structure
 Pre Interview Preparation
 Job Description & Interview
Format
 Interview
 Preparing Questions
 Post Interview
 Decisions
Participants understand how
to structure an effective
interview.
Factors
Affecting
Interview
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First Impression
-Ve Bias
Incorrect Job information
Candidate-order-error
Non Verbal Behaviour
Personal characteristics
Interviewer behaviour
Participants become aware
of various factors, which may
affect the interview/selection
process.
Designing &
Conducting
Review
 Steps to conduct effective
interview
 Structuring the interview
 Preparation for interview
 Establishing Rapport
Asking
Questions
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Situational questions
Past behaviour questions
Background question
Job Knowledge Question
Open/Closed questions
Participants become aware
of different type of questions,
which may be asked, from
interviewee.
Interview Tips
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Helpful phrases
Keep listening
Set the stage
Asking right questions
After the interview
Final Decision
Participants understand the
value of listening and asking
the questions in right way.
12. Personal Effectiveness:
They understand the kind of
preparation and activities
needed to conduct an
effective interview.
Personal Effectiveness
Personal
Managerial
Effectiveness
 Personal Managerial skills
 Identify gaps and develop
core capabilities
Participants identify their
managerial/ leadership
qualities and work on the
gaps
Meaning of
Effective
Management
 Role and responsibilities of an
effective manager
 Management/ Leadership
Styles
Participants understand the
meaning of effective
management and the
essential qualities.
Personal
Effectiveness
 Goal setting
 Self Awareness
 Interpersonal skills
 Confidence
Participants enhance their
personal effectiveness.
Factors affecting
small group
communication
 Ways to get along well
 Accentuate the positive
 Cope with negative
emotions
 Maintain composure
 Basic etiquette
 Make a person feel
important
 Win people over
 Having open
communication lines
 Conflict resolution
techniques
 Win-Win solutions
 Listening Skills
Participants understand
factors that affect small
group communication and
implementing them
Effective Teams
Participants learn how to
effectively build relationships
within the team – for higher
productivity