Download 812 Communication Assessment Part A

Assessment Details
812 Workplace Communication (WPC)
Overview of WPC assessment 1
Insert task here
Marking schedule for WPC Assessment 1
Weighting up to 40% of final mark
1. De scribe the communication
(3 marks)

Identify sender, receiver and channel
(1)

Describe purpose of communication
 give evidence / reason to support this
(2)
2. Analyse the appropriateness of the communication (6 marks)


Describe the register of the communication
 give evidence / reason to support this
Discuss whether the register is appropriate to the context and purpose of the
communication
 give evidence / reason(s) to support your view
(4)
3. Analyse the effectiveness of the communication

(2)
(6 marks)
If present describe aspects of the communication that were effective
ie. aspects that avoided / overcame barriers to
the communication
 give evidence / reason to support this (these)

If present describe aspects of the communication that were ineffective
ie. aspects that created barriers to the communication
 give evidence / reason to support this (these)
2 marks for each correct and justified barrier description
4. Describe how the communication could be improved


Describe the outcome of the communication
 give evidence / reason to support this
(6)
(6 marks)
(2)
Makes specific suggestions on changes that could be made to overcome barriers or
improve the appropriateness of the communication
 explain why your revisions would improve the communication
2 marks for each correct and justified improvement
(4)
Analysis template for WPC Assessment 1
Name: __________________________________
1. Describe the communication
(3 marks)
2. Analyse the appropriateness of the communication
(6 marks)
3. Analyse the effectiveness of the communication
(6 marks)
4. Describe how the communication could be improved
(6 marks)
ie. What changes would you suggest to make it more appropriate / effective
Overview of WPC Assessment 2
Weighting up to 40% of final mark
Task 1
You need to produce a set of EIGHT communications that illustrate your ability to communicate
professionally over a range of communications. This range is to involve at least one from each of the
following:
 Oral (needs to be videoed or recorded)
eg delivery of ppt presentation, delivery of report to group / committee members, telephone
conversation, job interview for group position [822]

Written
eg report to committee [822], memo [OER]

Formal
eg reply to letter of complaint – teacher will provide , formal business letter [OER]

Informal
eg email response to a question [OER] / [822]

Group interaction
eg. minutes of group meeting [822]

One to one interaction
eg provide written feedback about another group members presentation/work [822]

Electronic
Eg group text to inform members about a meeting [822]
Task 2
You must analyse the appropriateness and effectiveness FIVE of the communications you prepared
for Task 1 using the analysis template provided. (Called Analysis template for Assessment 2)
Marking Schedule for WPC Assessment 2
1. Is the communication technically appropriate and are the presentation standards high (6
marks)
(Does your communication meet the presentation standards set in the exercises in the OER
repository?)
 Fit for business use and high standard presentation
(6)
 Fit for business use with some minor modifications
and high standard presentation
(4)
 Fit for business use with some minor modifications
or high standard presentation
(2)
 Not fit for business use and not high standard presentation
(0)
2. Analyse the appropriateness of the communication. (13 marks)
(Is the mode and register used appropriate for the purpose of the communication?)





Identify the sender and receiver and mode/channel
Describe the purpose of the communication
→ Give evidence/reasons to support this
Discuss whether the mode used is appropriate for the purpose
→ Give evidence/reasons to support this
Describe the register of the communication
→ Give evidence/reasons to support this
Discuss whether the register used is appropriate for the purpose
→ Give evidence/reasons to support this
3. Analyse of strategies used to improve the communications effectiveness
(Outline how your communication overcame any potential barriers)

(1)
(2)
(4)
(2)
(4)
(10)
Identify any potential barriers that YOU identified that may have
reduce the effectiveness of your communication
→ Give evidence/reasons to support each
(4)
(Give at least 2 potential barriers)

Identify and explain a strategy you used to overcome a barrier identified
in the bullet point above
→ Strategy identified
(1)
 Explanation provided of how strategy
overcomes barrier
(2)
(3 marks available for each barrier identified and explained)
(6)
Analysis template for WPC Assessment 2
Name: __________________________________
1. Communication attached to template/ emailed to teacher
YES / NO
circle
2. Analysis of appropriateness of communication
3. Analysis of strategies used to improve effectiveness of communication
Overview of WPC Assessment 3
Assessment 3: Reflective journal – weighting up to 40%
As you complete the managing a small project paper (822) you will be expected to keep a journal of your
communications – below is a template you may choose to use for your diary entries.
This is a tool for you to record and reflect on your own communication styles and by reflecting on your
successes and difficulties consider how you could improve your communication at another time in a similar
situation
Part 1
As part of the 822 course you must keep a journal in which you reflect on your communication
experiences during the period of the managing a small project topic.
In this section, I am looking for evidence that you are thinking about your own communication habits,
strengths and weaknesses in communicating, and considering what you can do to improve them.
Marks will be awarded for:

regular entries (at least 8 different entries are expected)

a variety of your communication pathways are recorded / reflected on
o Verbal (content of words spoken)
o Written (content / register)
o Other (tone of voice, body language)
Note most of our messages (55%) are through body language, and a large
percentage (38%) through our tone of voice or the way we say things. Only
7% of or communication is the content of our words

your realistic reflections on your own experiences. (Marks will not be awarded
for how successful or otherwise the communications are.)
Part 2
This part requires you to write a concise report about what you have learned about your own communication
style. This will be written after 822 is completed and your reflective journal is finalised.
You will discuss the following:

What are my preferred communication styles?

What are my strengths?

What are my weaknesses?

What can I do to make my communication more effective?
You must REFER to entries in your journal to support your discussion. You may also refer to your portfolio
(assessment task 2) for additional evidence to support your discussion.
Your report should be 300 – 500 words long
Assessment Schedule for WPC Assessment 3
PART 1 – REFLECTIVE JOURNAL
(35 MARKS)
The schedule will be based on 5 entries so YOU select the 5 want the marker to assess
 At least 8 communications are clearly described
(5 marks)
Columns 1 – 5 are correctly and succinctly filled in so that nature
of communication is clear
(5+ = 5 marks, 4 = 3 marks, at least 3 = 1 mark)

Ability to assess the appropriateness of the communication
- Justify the appropriateness of mode or register etc
(5 marks)
(1 mark per entry)

Ability to assess the effectiveness of the communication
(5 marks)
- The level of effectiveness is justified (barriers identified if appropriate)
(1 mark per entry)

Awareness of your strengths and weaknesses
- Notes on individual strengths and weaknesses included
(10 marks)
(up to 2 marks per entry)

Appropriate improvements identified
(10 marks)
- specific suggestions which improve the communication identified
(up to 2 marks per entry)
PART 2 – REPORT
(50 MARKS)
The report must include discussion of each of the following:
 What are my preferred communication styles?
(10 marks)
- You discuss your preferred styles, modes and support
your conclusions with appropriate reasoning
 What are my strengths?
(10 marks)
- You identify and discuss specific strengths and support your
your conclusions with appropriate evidence / reasoning
 What are my weaknesses?
(10 marks)
- You identify and discuss specific weaknesses and support your
your conclusions with appropriate evidence / reasoning
 What can I do to make my communication more effective?
(10 marks)
- You identify and discuss specific methods that you could use to improve
your communications and justify them with appropriate evidence / reasoning
Allocation of discussion marks
10 marks – Excellent discussion, at least 3 different aspects considered in the discussion (eg. 3 strengths
/weaknesses, 3 different communication pathways analysed), all points supported with insightful reasoning, no
obvious errors or omissions
7 marks – Very good discussion, some communication pathways are analysed, all points supported with
appropriate reasoning / evidence, minor errors or omissions
5 marks – Good discussion, most points supported with appropriate reasoning / evidence, some errors or
obvious omissions
3 marks – Poor discussion, most points not supported
0 marks – No real attempt at discussion
Presentation Standard of Report
10 marks – Excellent quality (or imaginative presentation) and would be acceptable in the workplace with
virtually no changes
7 marks - Very good presentation, some minor adjustments required
5 marks - Fit for business use with some minor adjustments but standard of presentation needs
work
0 marks – Unacceptable standard of presentation
Template for reflective journal
COL1
COL 2
Participants
Date
(You and who?)
26/5
Me and
Commerce Dept
COL 3
Channel
COL 4
Purpose
Meeting in Sort out Open
Rm 24
Day
COL 5
Outcome
Tasks were
assigned to all
staff
COL 6
Notes on the communications
appropriateness AND effectiveness
(including notes on what you did
well[strengths] +
poorly[weaknesses])
Appropriateness: Informal – good as I
was going to miss day so didn’t want to
tell staff what they had to do but
meeting drag on a bit as no clear agenda
of what we were aiming for or what
meeting was about
Effectiveness: Okay as jobs allocated
but could have involved staff more in
decisions
I tend to dominate meetings so tried not
to put my views but instead let staff
decide what they wanted.
Still interjected too much with my
opinions
Appropriateness:
Effectiveness:
COL 7
Notes on possible improvements
(focus on approaches that use your
strengths and those that overcome
[or avoid] your weaknesses)
Meeting would have gone better (more
productive / quicker) if we all sat round
a table, as eye contact would have been
kept so keeping us on task
Should have given each staff member in
turn an opportunity to give their
opinions  when all ideas expressed
have discussion and allocate jobs
Must prepare agenda BEFORE all staff
meetings
Other thoughts
Less roadblocks (judgements)
Invite questions
Draw diagrams (not just telling)
Avoid defensive behaviour like making
jokes
Additional notes on communication barriers
“Good 2 way communication is the life blood of team work
and if messages can be understood in different ways it will be understood in just that way which does
MOST harm”
Noise is anything that interferes with the communication process, and includes:

Work-space and external noise; eg a loud TV, a distracting sight, speaker speaking too softly

Psychological noise or forces within the communicator that interfere with the ability to express
or understand a message correctly; eg exaggeration, being emotional

Physiological noise; eg poor hearing, illness

Language / cultural; eg. different value systems

Interpersonal; eg power relationships between communicators

Semantic noise; eg technical jargon