Download Brandon Trujillo Communicating Effectively 8th e. Saundra Hybels

Brandon Trujillo
Communicating Effectively 8th e.
Saundra Hybels / Richard L. Weaver II
Chapter 1: The Communication Process – Definitions
Abstract Symbol- A symbol that represents an idea.
Access to Roles- A characteristic of the Internet that makes it unique from normal faceto-face communication because there are no limitations; whoever has the technical
capacity to receive messages with a computer can also send them.
Anticipate-The first of six steps of the strategic flexibility format in which users think
about potential situations and the needs and requirements likely to arise because of
them.
Apply-The fifth of six steps of the strategic flexibility format in which users, with care,
concern, and attention to all the factors that are likely to be affectedÑincluding any
ethical considerations that may be appropriateÑapply the skills and behaviors they have
selected.
Assess-The second of the six steps of the strategic flexibility format in which users take
stock of the factors, elements, and conditions of the situations in which you find
yourself.
Asynchronous communication-Communication in which people are not directly
connected with each other at the same time.
Channel-The route traveled by a message; the means it uses to reach the senderreceivers.
Co-culture-People who are part of a larger culture but also belong to a smaller group
that has some different values, attitudes, or beliefs.
Communication-Any process in which people share information, ideas, and feelings.
Computer-mediated communication-A wide range of technologies that facilitate both
human communication and the interactive sharing of information through computer
networks, including e-mail, discussion group, newsgroups, chat rooms, instant
messages, and Web pages.
Concrete symbol-A symbol that represents an object.
Content openness-A characteristic of the Internet that makes it unique from normal
face-to-face communication because there are no limitations on content.
Creativity-The capacity to synthesize vast amounts of information and wrestle with
complex problems.
Culture-The ever-changing values, traditions, social and political relationships, and
worldview created and shared by a group of people bound together by a combination of
factors (which can include a common history, geographic location, language, social
class, and/or religion).
Ethical communication-Communication that is honest, fair, and considerate of others'
rights.
Evaluate-The third of the six steps of the strategic flexibility format in which users
determine the value and worth of the factors, elements, and conditions to all those
involved and how they bear on one's own skills and abilities.
External noise-Interference with the message that comes from the environment and
keeps the message from being heard or understood.
Feedback-The response of the receiver-senders to each other.
Globalization-A characteristic of the Internet that makes it unique from normal face-toface communication because there are no limitations due to borders.
Intercultural communication-When a message is created by a member of one culture,
and this message needs to be processed by a member of another culture.
Internal Noise-Interference with the message that occurs in the minds of the senderreceivers when their thoughts or feelings are focused on something other than the
communication at hand.
Interpersonal Communication-One person interacting with another on a one-to-one
basis, often in an informal, unstructured setting.
Intrapersonal Communication-Communication that occurs within you; it involves
thoughts, feelings, and the way you look at yourself.
Message-The ideas and feelings that a sender-receiver wants to share.
Noise-Interference that keeps a message from being understood or accurately
interpreted.
Nonverbal symbol-Anything communicated without words (e.g., facial expressions or
hand gestures).
Public communication-The sender-receiver (speaker) sends a message (the speech) to
an audience.
Reassess and reevaluate-The sixth of six steps of the strategic flexibility format in which
users closely examine the results of any steps taken or not taken by them.
Roles-Parts we play, or ways we behave with others.
Select-The fourth of six steps of the strategic flexibility format in which users carefully
select from their repertoire of available skills and behaviors those likely to have the
greatest impact on the current (and future) situations.
Semantic noise-Interference with the message that is caused by people's emotional
reactions to words.
Sensory acuity-Paying attention to all elements in the communication environment.
Senders-receivers-In communication situations, a person who simultaneously sends
and receives messages.
Setting-Where the communication occurs.
Small-group communication-Gatherings of 3 to 13 members who meet to do a job or
solve a problem.
Strategic flexibility-Expanding your communication repertoire (your collection or stock of
communication behaviors that can readily be brought into use) to enable you to use the
best skill or behavior available for a particular situation.
Symbol-Something that stands for something else.
Synchronous communication-Online group discussion in which group members
communicate at the same time. All participants are virtually present at the same time
(e.g., in a telephone conversation, a face-to-face encounter, or a realtime,online group
format).
Temporality-A characteristic of the Internet that makes it unique from normal face-toface communication because there are no time limitations.
Transactional communication-Communication that involves three principles:(1) people
sending messages continuously and simultaneously; (2) communication events that
have a past, present, and future; and (3) participants playing certain roles.
Verbal symbol-A word that stands for a particular thing or idea.