Download Reliability Failure Analysis Request Form

Reliability Failure Analysis Request Form
The FAR (Failure Analysis Request) is designed to verify a product problem and
determine corrective action through the evaluation of a small quantity. The
process begins with the customer contacting the Area Sales Office or the Customer
Return Services (CRS) group at (321)724-7400 or [email protected]. The
customer will be requested to fill out the FAR form completely in order for the
factory to understand the problem experienced by the customer and aide the
analysts in their efforts to determine the root cause of the failure and corrective
action. The CRS group will then assign a tracking number and give instructions as
to where to ship the parts along with the completed FAR form.
Failure Analysis Request (FAR)
FAR Requestor
Customer
FAR#:
Distributor
Intersil Sales or Sales Representative
will be the main contact person for
the FAR.
Requestor Name:
Customer Name:
Distributor Name:
Contact Name:
Contact Name:
(First & Last Name)
(First & Last Name)
(First & Last Name)
Street Address:
City:
State:
Country:
Postal (Zip):
Phone#
Email:
Street Address:
City:
State:
Country:
Postal (Zip):
Phone#:
Email:
Street Address:
City:
State:
Country:
Postal (Zip):
Phone#:
Email:
Customer Type:
Customer Location:
Customer Project Name &
Application:
End Customer Name:
Region:
Intersil Part Number:
Customer Reference#:
Field Apps Engineer (FAE)
email:
Type of Issue:
Issue Detected at:
Approximate Hours of
Operations Before Failure:
Test Temperature in Celsius :
Lot Quantity:
Quantity Tested:
Quantity Failed:
Quantity Returned for
Analysis:
Trace Code:
1=Standard
2=TS16949 (Signed Automotive TS16949 Agreement Only).
Division if multiple locations are located in the same city, else city
name.
Project name assigned by customer and Application Type
(Example: L33 / Laptop Computer)
End user/Customer name
1=China
4=Korea
7=Taiwan
2=Europe 5=North America
3=Japan
6=SE Asia
Full Part number as on Sales Order
SCAR#, Reference#, Etc.
FAE Email address
1=Administrative (wrong parts, wrong qty, labels, packing,
shipping damage, etc.). Supply photos & details on separate
attachment.
2=Electrical (Parametric or functional failure)
3=Visual/Mechanical (Bent leads, solderability, chipouts, visual
defects, etc). Supply photos & details on separate attachment.
1=Incoming ICT (Unit level test at contractor/customer location)
2=Board (Fails on a board at contractor or customer location)
3=System (Fails in system beyond the board at contractor or
customer location. Also, used for 0KM automotive failure.)
4=Field Failure (End user in field or application actual use)
1=0 hrs (failed during power up)
2= >0 to 48 hours (worked initially then failed). *
3= >48 hours (latent issue)*
*(Actual time can be placed in Problem Description Section)
25C is room temp. otherwise specify temperature
Estimation of Lot, Batch, Project, etc. rates at the time the unit
was identified. Used to estimate failure rates of the issue reported.
Used to estimate failure rates
Used to estimate failure rates
Qty should be <10
Trace Code branded on the units for lot traceability
FAR Form Rev 7
Device/System History:
1=Production Ramp-up
2=Production normally running without incident
3=Production running/chronic issues.
4=Experiment/Stress testing
5=Product/Application Changed
6=New Development Application
RMA Pending: (Yes or No) &
Quantity
Problem Description-Detailed
description of the failure to
include pins, voltages,
measurements obtained
versus expected:
Is this a known or repeat Issue
(Yes/No)
Failures Verified (Yes/No)
Y/N:
Qty:
Lot size on hold that could require a RMA.
Determines if this is an issue previously seen or identified on a
previous analysis for this customer.
Identifies if failures were returned with or without verification to
isolate the failure.
ABA verification consists of removing a suspect device from the
failing product and placing it on a known good product, along with
placing a known good device on the failing product. If not
performed on all units, then highlight in Verification Procedure.
ABA Performed (yes or No)
Describe Failure Verification
Procedures Used:
Schematics, test conditions,
waveforms, measurements
etc. attached (Yes or No)
Details of the customer application and test conditions are needed
to evaluate beyond ATE production test. Customer to provide as
much details as possible (i.e. schematics, test conditions,
waveforms, measurements, photos, etc.) to aid in the evaluation.
Special Requirements for HS Video (TWxxxx) products:
Please describe the failure feature in detail and list all processing that occurred prior to the failure. Attach any pictures or
videos to show the symptom if possible (Use additional sheets as needed):
Setup Conditions: (Circle or check all that apply)
Register values: Default
Input source:
Composite___
Describe test pattern:
Video Format:
Yes___
If No; please provide customer's register setting as separate file.
S-Video___
Title
NTSC___
No___
PIP
Component___
OSD
PAL___
Scene
Digital RGB___
Digital YUV___
Other: Describe ________________
SECAM___
Analog RGB Resolution ___________
Sync Type:
Digital RGB Resolution ___________
Format:
DSS___
601___
ACS___
656___
DCS___
16 bit___ 18 bit___ 24bit___
Other ______
Please check all multiple inputs and provide detailed timing if the input signal is non-standard format
Output panel resolution ____________
Ambient operation temp:
Room____
Panel type:
TTL___
LVDS___
TCONLESS___
Temp (specify) _________________
What is supply voltage if not nominal supply voltages per data sheet? ___________________
Application is a: Car Navigation System___
Backup display___
AV / DVR / Monitor___
Other _____________
Additional information:
FAR Form Rev 7