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Allison 2001 Tropical Storm Allison Recovery Charles Chambers Information Technology 2001 Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d • Saturday – flooding begins (1 A.M.) – IT team on campus – Additional IT staff arrive – pumping and power are critical – Institutional priorities are focused – Non-IT • Sunday – – – – – Pumping of network node facilities begin Power restored to UHS data center Internet connection reestablished 713-743-1000 call center established Systems and servers returned to service Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d • Monday, June 11th – WAN services restored except UHV – IP telephones activated in critical areas – Relocated some servers to Data Center • Tuesday, June 12th – – – – – Internet connectivity unstable due to ISP Servers in Data Center grow by 20 UHV network connection restored Desktop assessment team inventories campus Network teams inspect buildings for damage Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st • Wednesday, June 13th – UH-CVN services restored, classes held. – Payroll processed – 50% of phone system returned to service • Thursday, June 14th – Data backbone restored – Data connectivity to opened buildings – Order Equipment for Storm Solutions for Hofheinz Pavillion F 22n d Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st • Friday, June 15th – Majority of phone system restored • Saturday, June 16th – Equipment for Hofheinz Pavillion arrives, installed F 22n d Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d • Sunday, June 17th – Hofheinz Pavillion available • 270 IP telephones • 314 data ports • IT support booth created • Monday, June 18th – University Re-Opens – First occupants moves into Hofheinz Pavillion Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d • Tuesday – Voice Mail system restored – Touch Tone Registration restored – Remainder of phone system restored • Wednesday – Majority of SWB trunking problems corrected Allison 2001 Time Line Sa 9th Su 10th M 11th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d • Thursday • Friday – Reconfiguration of Hofheinz Pavillion network Allison 2001 Technology Priorities Infrastructure • • • • • • Phone System Internet Connectivity Inter-campus Network Campus Data Network Interactive Video Network Data Center Operation Allison 2001 Technology Priorities Services • • • • • • E-mail Web Site WebCT IVR for Registration/Records Payroll Financial Application Allison 2001 Technology Priorities Desktop Computers • • • • Inventory Repair Replacement Computers Data restores Allison 2001 Technology Priorities Temporary Space - Holfheinz • Used basketball pavilion • Boxes became offices • Basketball floor – became labs and cubicles Allison 2001 Holfheinz Pavillion From Basketball to Academics • 27 boxes • Cisco IP telephony – 270 phones • Switched data network – 270 ports in offices – 144 ports on basketball court – Over 100,000 feet of copper and fiber • IT support booth – Voice and data network support – Desktop computer support Allison 2001 Recovery Resources • Over xxx person hours (UH Staff) • Loss and Business Resumption – Costs estimated in millions • Over 250 IT related staff involved Allison 2001 Lessons Learned • • • • Move IT facilities above ground Move generators above ground Flood doors on underground entrances Established plans helped . . . – The right people at the right places, making the right decisions was the key. • Mobilize support efforts early – Food – Sleeping Quarters Allison 2001 Heroic Efforts • • • • • Pumps/Pumping Saving the Animals Getting Primary DID in service Internet Connectivity Holfheinz Pavillion Allison 2001 How the Speedy Recovery • • • • • • • • • Temporary fixes Great minds and enormous goals Dedicated staff Very long hours Multiple plans Quick vendor response Elimination of bureaucracy Communication of status and goals Central coordination point Allison 2001 Starting Recovery • • • • Pumping and Power Starting pumping PGH on Saturday Moved pumps to animal lab (SR2) Sunday power restored to Computing Center • Internet Connection – Reconfigured to computing center – Web and e-mail up first Allison 2001 Recovery Partners • Herculean efforts by all! – – – – Pumping water Removing damaged equipment Designing and installing new systems Power restoration • UH Support – College volunteers – Facilities • Vendor response was great! – Staff on site (over 100) – Rapid deployment of equipment Allison 2001 Initial Impact • Primary Technology Areas Affected – – – – UHS Data Center Network Node in PGH Network Node in UCU Headend Facility in Moody Allison 2001 UHS Data Center • Lost power • No flooding or other damage Allison 2001 Network Node (PGH) • Services lost – Voice, data, video for UH – Internet and interactive video for all UHS • Damage – Water 18 inches above raised floor – Power systems total loss Allison 2001 Network Node (PGH) Telephone and Voice Mail Systems Allison 2001 Network Node (UCU) • Services lost – Voice network for 1/3 of campus – Trunk lines from SWB – High capacity circuits from SWB • Damage – Telephone Switch corroded – Wire center destroyed • 3600 stations Allison 2001 Network Node (UCU) Telephone system Allison 2001 Network Node (UCU) SWB Interface Allison 2001 Network Node (UCU) Wire Center Frame Allison 2001 Headend Facility (Moody) • Services Lost – CATV Network Allison 2001 Hofheinz Pavillion Home of “Phi Slamma Jama” Allison 2001 Hofheinz Pavillion Wiring was pretty open… Allison 2001 An wide shot view of the inner-city of Houston, Texas Allison 2001 Flood waters invade the City with no Mercy Allison 2001 Freeway Entrance ramp into downtown from the North Allison 2001 Freeway Exit ramp Allison 2001 A view of Allen-Parkway Allison 2001 Raging waters in the Tunnel System Downtown Allison 2001 Another view of the Tunnel System Downtown Allison 2001 And...Another view of the Tunnel System Downtown Allison 2001 Canoeing down HWY 59 near the Compaq Center Allison 2001 A view of 1 of 3 of the Suspension Bridges that crosses over HWY 59 near the Compaq Center Allison 2001 A view of the Houston’s Channel 11 - KHOU Television Studio Allison 2001 A view of Interstate Highway I-10 Allison 2001 Jet Sking in the flood waters on Interstate Highway I-10 Allison 2001 A view of a 3-way Intersection located at Allen Parkway and Sanford Street Allison 2001 Here’s Who did it! CTS “Crew” at Storm Allison Luncheon