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Ian Komor Product Marketing Manager (EMEA) Nortel Martin Anwyll Product Line Specialist, VoIP Solutions (EMEA) Attachmate Unified Communications & PVQM PVQM Lifecycle Network Health Check Using NetIQ Vivinet Assessor Voice and network quality reporting for SLA management and planning Using NetIQ AppManager Network QoS configuration and roll-out Using NetIQ Vivinet Assessor Using Nortel Enterprise Policy Manager Monitoring of end-user voice quality and overall system health Using NetIQ AppManager & Vivinet Diagnostics Using Enterprise Network Management System Performing VoIP readiness assessments • Discovers and reports network device configuration • Assesses VoIP utilization and configuration of routers, switches, and links • Models VoIP bandwidth on WAN links • Emulates VoIP traffic to predict call quality “85% of router-based networks are not ready for VoIP” Gartner Polished Assessment Reports • Two standard reports – Executive Summary – Complete Report • Easily customized – Incorporate company logo and special recommendations – Include or exclude assessment sections – Results in a “Go / No Go” recommendation Hyperconnectivity Anything that can be connected and would benefit from being connected will be connected Hyperconnectivity is Real and Happening Now Person to Person Person to Machine Machine to Machine • By 2010, worldwide: • 4-fold growth in Internet Commerce to 100B transactions • Europe – mobile phones now outnumber people (103% penetration) • Global mobile IM grew 33% 2H06 • One Laptop Per Child • 1-2 billion A-GPSenabled handsets • 100 million iPODs sold (market to double 2005 – 2010) • iPhone; hyperconnectivity at applications level • 98% of all CPUs today are embedded (by 2010 – 14 billion connected, embedded devices) • 70%+ of all 2007 cars in U.S. have iPOD connectivity • Sensor pocket in Nike shoes Communications-Enabled Applications Sources of Information Tools of Communications Delivering Higher Productivity Evolutionary Strategy Today Phase 1 Network Convergence Phase 2 Communications Convergence All on IP Unified Communications (SIP) IP Telephony Consistent QoE & Mob Multimedia Apps TCO & Virtualization Anywhere Anytime Personal & Group Productivity Converged Data Network 2000 Phase 3 Application Convergence Business Optimized Communications (SOA) Communication Communication Enabled Enabled Business Applications Process Simplicity & Effectiveness Business Optimized Network Business Productivity What if… You worked for a hospital and • …you could provide improve the quality of medical care by connecting the right doctors to the right patients at the right time? • ……you could reduce the risk of medical errors due to delays in how doctors/staff communicate? • detect low battery power on an IV pump before it runs dry 44k -98k deaths/yr attributable in some level to medical error What if… You worked for a major hotel chain and • you could increase customer loyalty by offering each guest their “personal” guest room by adapting the room’s environment to each guest’s personal preferences -- the telephone services, the television programming, the inroom PC applications What if you can reduce check-in time to zero? •Park Car at 1A •Proceed to Room 1112 •Use Visa Card to enter •Cell service transferred •Services in German What if… You worked for a manufacturer and could • Dramatically reduce order lead time by enabling your traveling sales teams to submit customer orders directly to your centralized order processing system? Improved CRM Faster Time to Revenue PVQM Lifecycle Voice and network quality reporting for SLA management and planning Using NetIQ AppManager Monitoring end-user voice quality and overall system health Using NetIQ AppManager & Vivinet Diagnostics Using Enterprise Network Management System Proactive Management Nortel CS 1000 NetIQ AppManager Networks Supports both enterprise and MSP environments Nortel BCM Nortel Contact Center Phase II Phone Generated Alarm CS 1000 AppManager Proxy Phase II Signalling Server ALARM SNMP Trap Alarm RTCP XR Via Unistim WAN Phase II Realtime Diagnostics AppManager Proxy CS 1000 Vivinet Diagnostics Signalling Server RTPStatShow IsetInfoShow rTraceroute Via Unistim WAN Phase II Phase II Phase II Phone Generated Alarm AppManager Proxy CS 1000 Signalling Server Vivinet Diagnostics Root Cause Analysis Phase II S1 R1 R4 S2 R5 R3 WAN R2 Real-time Call Quality Diagnosis for Nortel Environments • AppManager receives a QoE trap from Nortel (e.g., poor call quality) for a call in progress • QoE event received by AppManager with RTCP XR metrics • AppManager generates an alert, which kicks off Vivinet Diagnostics Path Trace Provides Detailed Information about Devices and Links Highlights potential problems Provides configuration information and PVQM Reporting Summary • Starts with the end user Quality of Experience • Industry Standards based • Automated path level diagnostics for actual calls • Real-time management of calls in progress • Life-cycle model covers all phases of VoIP Deployment • PVQM enables all deployment options: –End-user manages their own network –Channel Partner offers managed service –Channel Partner out-sources managed service back to Nortel Thank You