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CANTO 2006 Ivan Bril CALA Sales Director © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Typical Drivers to Seek for a New Billing System We cannot launch We have outgrown new products becauseour it current system: It is too slow and the no. ofWe want to take on We cannot launch takes too long to change „products“ becomes We havecustomers too many convergent prepaideven unmanageable corporate the billing system, BUT we cannot create systems in place. We for simple things / postpaid products complex billing and need to rationalize hierarchies reduce TCO We need to start putting systems in place that support revenue settlement © 2006 ORGA Systems | All rights reserved | www.orga-systems.com We have been told by internal audit that we have to get revenue leakage under control Creation/Revision Date: 30.01.2006 CANTO 2006 Traditional Billing Architecture: SCP with “integral” balance & rating function IN vs. IT Traditional IT & BCC environment OSS BSS CRM DWH IN Node (SCP) $$$ Billing Balances Rating Cust. DB Logic “IN” world (prepaid) © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Mediation CS (voice) @ Mediation PS (data) “IT / IP” world (postpaid) Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing with OPSC® Gold OSS BSS CRM DWH OPSC® Gold Convergent Real-time Billing IN Node (SCP) Logic “IN” world (prepaid) © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Mediation CS (voice) @ Mediation PS (data) “IT / IP” world (postpaid) Creation/Revision Date: 30.01.2006 CANTO 2006 HybridBillingTM OPSC® Gold Real-time Environment Network Real-time IF CDR Interface MSC Guiding SCP Convergent Rating Engine (CRETM) 20 ORGA Systems´ HybridBillingTM offers network operators the best of both worlds - namely the low cost of CDR-based billing with Real-time billing when needed. 5 CDR based Hot Billing with „sufficient“ credit Configurable thresholds for real-time billing > switch to real time when reached Same principle can be applied to GPRS / Data services Provisioning HLR Provisioning Real-time Hot Billingmode mode © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing for all Customer Segments OPSC® Gold Credit Management & Account Support simple complex Private / Residential SINGLE USER FAMILIES Business SoHo / SME CORPORATE © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing with OPSC® Gold - Singe Users A subscriber can have „multiple“ balances Postpaid Voice MMS Prepaid GPRS © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing with OPSC® Gold - Families Use Cases: Family Bundles (e.g. 300 free voice minutes for family members) Postpaid reloads prepaid (automated & manual top-up) Family budget control: Shared accounts - mutual use of balances Called party pays / 3rd. party pays (e.g. pay for me sponsoring) - daughter calls father; father (=postpaid) pays - daughter calls brother; father (=postpaid) pays Split charges between family members (A-Party and B-Party pay “a part” of the charges) © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing with OPSC® Gold - Business Customers Flexible Customer Hierarchies & Multiple Accounts Private Account Company Department 1 Department 2 User 1 User 2 Prepaid Corporate Postpaid Corporate © 2006 ORGA Systems | All rights reserved | www.orga-systems.com User 3 User 4 User 4 Prepaid Corporate Postpaid Corporate Postpaid Private Postpaid Corporate Postpaid Corporate Prepaid Private Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing with OPSC® Gold - Business Customers Use Cases: Cost & budget control for Business Customers Definition of departments and hierachies with “prepaid” and “postpaid” subscribers in one group Calls between colleagues are are assigned to the company account (3rd. party pays, sponsoring) Calls outside the office hours can be assigned to private (prepaid) account Payment method based on dialled number Hybrid accounts: “prepaid” / “postpaid” as payment method (real-time cost control: per service, per location) Enhanced reporting for groups © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Advanced Real-time Billing Features Roaming - TAP (in-collects and out-collects) - Voice: CAMEL phase 1, 2 or via USSD CallBack - SMS & GPRS: CAMEL phase 3,4 Personal Context - Reverse Charging Called Party Pays, Collect Calls Telescopic Billing Decreasing rates with call duration Preferred numbers: e.g. ‘Family & Friends‘ Location-based billing: e.g. ‘Home-Zone‘ billing Quality of Service e.g. SLAs for QoS Advice of Charge AoC Individual Subscriptions & Bundles © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Credit Management Credit Limit Monitoring (in real time) Can be defined at different levels in the account hierarchy Can trigger different actions according to the credit risk Bar service, change tariff plan, contact via SMS / e-mail etc. Threshold based actions (e.g. 80% of limit) can detect problems before they result in suspensions Credit Management Tools Analysis & reporting features Tools to handle poor credit risks (deposits, advance payments, securities) Spending Limits Can be defined where ever the customer wants (example: max. $) Can be defined per service (e.g. GPRS) & can trigger different actions © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Provisioning The Unified Provisioning Gateway manages all transactions between OPSC® Gold and the provisioning NW modules Support multiple services (e.g. HLR, Auc, AAA, Radius,Voice Mail Systems etc.) Installation and de-installation of subscribers in the network Updates subscriber status in the network (lifecycle per service) Supports all payment methods (Real-time, HybridBilling™, Hot Billing, Postpaid) Support different network vendors and protocols Can receive provisioning request from 3rd party systems (e.g. CRM or a external order management module via a standardized interface) © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Advanced Real-time Capabilities OPSC® Gold features proven real-time capabilies for rating, to provide revenue assurance and to inititate instant 1-to-1 customer interaction. Real-time spending limits Real-time bonus functionality (also for postpaid customers) Real-time credit monitoring (e.g. low balance warning > redirect customer to top-up environment) Balance/account queries in real time © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Bonus & Discounts OPSC® Gold offers a rich set of bonus & promotions functions to tackle churn and to stimulate usage / new service take-up. Promotions for all payment methods Real-time bonus / instant redemption (also for postpaid) Shared bonus Discounts for products or product bundles Discounts based on usage Recharge / Top-up bonus Cross-product discounts Discounts for corporate customers © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 Convergent Billing OPSC® Gold supports multiple billing cycles including scheduled billing, on-demand billing and cyclical billing with multiple and configurable bill cycles (Daily, Weekly, Monthly, or other Period) An initial bill created when an account is created A periodic bill created every n days, weeks or months An ad-hoc bill created in response to a user request A final bill created when an account is closed © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 CANTO 2006 OPSC® Gold OPSC® Gold Convergent Real-Time Billing Prepaid Private use Voice IN billing Postpaid Company use IP/Data IT billing Volume (traffic business) Value (content business) Retail billing Wholesale billing (for MVNOs) © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006 Thank You! Ivan Bril +55 21 8153-9225 [email protected] © 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006