Download The Enterprise Network Partner

The Enterprise
Network Partner:
Management AND
Transformation
Bruce Rowland
Agenda
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The Managed Services Market
Enterprise Customer Benefits
Selecting a Vendor
Conclusions
Managed Services
Market
Scope
 Managed Services
market undergoing
significant growth
 Applications hosting
 Entrants: Network
Equipment
Providers, Network
Service Providers,
System Integrators,
IT Consultants
 Fault resolution
 Network monitoring
 Full network
outsourcing
Enterprise Needs
Dedicated expertise
Teams of experts to partner to define and develop a tailored solution that will
benefit the business.
Close partnership in solution customization
Being kept fully informed during development of a solution to meet evolving
business needs before it is integrated into the system.
Flexible and transparent development methodology
Global expertise in thousands of large-scale transformation projects, across all
industries, in network integration, applications, security and support systems.
End-to-end enterprise services
For voice, data and applications enhanced with a complete security solution,
building a foundation for the company’s overall security strategy in addition
to minimizing security risks.
Outsourcing Benefits
 Operating expense reduction
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15% to 20% reduction off baseline
Like-for-like services for less cost
 Contractually committed service levels
 Variable cost structure
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Charges vary with volumes of work
Growth or reduction of service becomes a known cost
 Project driven transformations
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Creation of efficiency, incremental business value
Examples include IP Transformation, MPLS, mobile applications
 Higher level of service within standard ITIL functions
 Indirect Value
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Access to network technologies expertise
Reduces IT workload
Overhead allocations can be reduced in procurement, HR, Finance
Reduction of business risk associated with network outages
Enterprise Network
Enterprise structure
 Scope & Reach
– Remote office
– Campus facilities
– Home office
 Carriers
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Voice
Data
Mobility
Nextgen technology
 Partners
 Customers
 Intruders
Network Outsourcing:
Manage, Maintain and Evolve
Network Management &
Maintenance
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Monitor
Break/fix
Change
Update
Configure
Protect
Acquire
Evolve:
Enterprise IT Transformations
 VoIP & Unified Communication: network convergence & integrated
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communication services for enterprise associates enhancing productivity. Business
process integration with real-time communication media with unified messaging.
Contact Center Update: integrated customer/client interface and service delivery
solution using multiple communication media, intelligent routing and business work
flow in a converged network environment.
Enterprise Security Refresh: comprehensive expert assessment of enterprise
security implementation and practices. Drives cost-effective, more secure and more
manageable design and network implementation.
Wireless Enterprise: expands network support for mobility within enterprise
campuses. Resulting in enhanced service continuity, security, manageability and cost
structure.
WAN Optimization: MPLS and application acceleration dramatically reduces
transport capacity & costs, adds quality of service to communication applications, and
lowers transport delay. Facilitates introduction of new end-user services.
Enterprise Partner
Characteristics of the Ideal Partner:
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Works directly with the CIO
Manages external IT partners and suppliers
Understands enterprise network technology
Understand enterprise communications
Understand voice and data carriers, both fixed and mobile
Understands carrier equipment and networks of the carriers
Experienced working in a multi-vendor environment
No vested interest in the enterprise’s other expense streams
Experienced in management
Experienced in transformation
One Vendor or Two?
Network Outsourcing
Contexts
– One vendor for outsourcing,
one for out-tasking
• Risk: incomplete integration;
not understanding the needs
of the constituency
– Single vendor for outsourcing
and network transformation
• Those managing a network
day-to-day are in the best
position to transform it – and
re-integrate it
Enterprise Choice
Network Outsourcing Vendors
– IT Consultants and System Integrators
• Often strong at IT and Business Processes; lack depth in network equipment,
particularly in the carrier segments
– Network Service Providers
• Strong at delivering bandwidth and network connectivity and communication
services; lack depth in equipment and enterprise architectures
– Network Solution & Equipment Providers
• Designs, deploys, operates and maintains multi-vendor network equipment
• Understands equipment, networks and enterprise and carrier needs, solutions and
directions
• Has established strong partnerships with the service providers and system
integrators, both supporting them and working side-by-side
Conclusion
Opportunity for Providers and Enterprises
– Large global outsourcing and managed services market opening to
serve enterprise customers
– Broad and growing need for enterprise IP transformations
– With a single partner to monitor, maintain, plan and transform
their networks and communications, enterprises benefit with
strong & secure network, predicable finances, and the ability to
focus on their core businesses