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IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Introduction
www.codimatech.com
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Toolboxes and Tools
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
About IT Inventory & Mapping Toolbox
The next range of slides will cover applications
delivered by the highlighted tools:Other toolboxes that contain
highlighted tools
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Configuration Information
when using IT Inventory & Mapping toolbox
DEPLOYMENT INFORMATION – listed tools
Single platform, Mapping process does not use proprietary Agents
1. Connect to a free port on a switch to undertake network discovery
2. Configure Discovery Engine
Interrogates existing agents on the network to gather asset and topology information.
Discovery process can use multiple protocols including SNMP, WMI, NetBIOS, SIP,
CDP (Cisco), Nortel DP, Alcatel DP, ICMP, rDNS
3. OPTIONAL ACTION FOR TOOLBOX
Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis
IT Inventory &
Mapping Toolbox
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the IT Inventory & Mapping Toolbox deliver?
This toolbox provide key information for network support, network design, network
planning and operations efficiency
•
Providing you with information to help you learn about the
Network Infrastructure
•

Obtaining accurate/up to date topology drawings to enable you to establish
what infrastructure devices are available and how they are connected – this
is essential for network support, network design, network planning and
operations efficiency.
Obtaining a network inventory, that includes:
Installed software lists – you can check for illegal software
installations and work out if you have sufficient software licenses.

Serial numbers for components of modular devices (chassis,
backplanes, containers, power supplies, fans, sensors, modules,
ports, stacks, cpus etc) and non modular devices.

Information on whether or not a component in a modular
device can be replaced.

Visio Views – showing Network Topology
Installed software list
Ensuring that you are aware of changes such as devices
joining or leaving the network
- applies to changes between discovery runs.
Discovery History
– lists devices joining/leaving network
Chassis Asset Report
– provides serial numbers for chassis, backplane,
container, power supply, fan, sensor, module,
port, stack. Cpu
- Advises if component is replaceable
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox

IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Ensuring that key network information is accessible

For example by storing Network Topology drawings and inventory
reports as web pages you can make key information available to a
wider audience.
Web page - Network Topology drawing
Web page – Asset Report
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
In a VoIP Environment - This toolbox allows you to address important issues associated
with planning a VoIP phone deployment (Note: These facilities are also included in the VoIP Readiness Toolbox)

Providing you with information to help you
learn about the Network Infrastructure and the
currently available resources.



Path Selector display
Obtaining accurate/up to date topology drawings to
enable you to establish what infrastructure devices
are available and how they are connected.
Highlighting for example the devices in the path the
VoIP traffic will traverse (Path Selector facility).
Right click
access to Asset
information
Showing Network connection capacity.


Topology drawing
Establishing if there are sufficient free ports in the
required locations etc.
Providing you with information on the Network
capabilities, enabling you to check if the
Routers/Switches can support VoIP from a QoS
Engineering point of view.

Obtaining an accurate/up to date Asset inventory of
Routers and Switches lets you check if the network
is capable of handing the user requirements

The Network needs to be able to deal with L2
packet tagging mechanisms and network
architecture infrastructure to expedite the VoIP
packet forwarding and delivery.

Bandwidth can not be guaranteed to be available
for Voice unless QoS engineering is used to
restrict delay and minimize VoIP packet loss.
Asset Reports
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
This toolbox saves you money

Enabling you to make the best use of your
Switches/Routers


Establishing if your Switches/Routers are being fully used, or
if you have spare capacity
Enabling you to reduce your costs by using automated
procedures to provide Network awareness

For example, scheduling discovery runs, automatically
producing Topology drawings and network inventory reports,
automatically storing the reports and topology drawings on
your web server.

MSPs can make this a chargeable service

NOCs can provide Topology drawings and Asset
Reports for various parts of their global\enterprise
networks.
Web page - Network Topology drawing
Web page
– Asset Report
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
About IT Engineer Toolbox
The next range of slides will cover applications
delivered by the highlighted tools:Other toolboxes that contain
highlighted tools
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Integration Information
when using the IT Engineer Toolbox
DEPLOYMENT INFORMATION – listed tools
Connect to a free port on a switch - Uses SNMP and ICMP Pings
OPTIONAL ACTION FOR TOOLBOX
Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis
INTEGRATED TOOL INFORMATION
Information on available SNMP support is obtained from the network discovery and used to create an SNMP polling
policy that suits the network.
Operates with a controlled, focused polling Policy that gathers only the information needed to isolate Hot Spots/
Bottlenecks on the network.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the IT Engineer Toolbox deliver?
The Bottleneck Analysis tool (operating with the Mapping and Visualization in Visio Tools)
enables you to find Bottlenecks/Hot Spots
– It focuses on the key infrastructure devices
•
Providing an easy to deploy SNMP
Management System.
•
Automatically identifying Hot
spots/Bottlenecks on the network as
a whole
•
Maintaining a Historical analysis of
the hot spot traffic
•
Providing Reporting facilities covering
port and device specific hot spots
•
•
History Chart
– HTML Report
A system that automatically sets up a
focused, network specific polling policy
•
•
Topology drawing – displaying real time hot spots
Reports Manager –
Automatic production of daily, weekly,
monthly Word Reports
Instant HTML Reports covering History
Charts and Report pages
Word Reports
Automatically notifying you when
alarm thresholds are breached for the
hot spot traffic
Providing:•
Facilities to issue SNMP Traps
•
Facilities to issue alarm notification
emails and SMS text messages
Alarm facility
Device Console
•
Supplying device information and
direct access to internet tools such as
Telnet and Trace Route as well as
access to the SNMP MIB Browser.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Path Analysis tool enables you to find Bottlenecks/Hot Spots on selected Paths
•
Providing a path analysis
– showing Hot spots/
bottlenecks in the path
used by the Traffic
•
Topology drawing
For example VoIP
traffic
Device Console
Path Analyzer
History Chart
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The IP Pinging tool enables you to identifying when and why devices stop working
Can be targeted at
any network device
•
Automatically providing visual
notification when key network
devices stop working
•
Logging alarms and providing:•
•
•
Topology drawing
Displaying real time Echo fail status
directly into the Visio drawings
covering the network topology.
Average, Minimum
and Maximum
response times
Enabling you to establish if a
problem is new or long standing
•
•
The discovery database can be used to
automatically supply IP addresses for
key devices
Showing failure patterns and root
causes (failed path components)
•
•
Facilities to issue SNMP Traps
Facilities to issue alarm notification
emails and SMS text messages
Enabling the Pinging process to be
set up quickly on key devices
•
•
Pinger Manager
Showing ping results and response
times historically
Providing Reporting facilities
covering Pinger response times,
jitter, reply and failure information
•
•
Reports Manager –
Word Reports
Response time SLA
Automatic production of daily, weekly,
monthly Word Reports
Instant HTML Reports covering History
Charts and Report pages
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The SNMP Monitoring tool provides facilities to check delivery of SNMP information
– A key issue to address when using SNMP based management system
Provides overview of
SNMP polling results
SNMP Poll Manager
•
Checking the quality and
quantity of SNMP
information being
delivered to make the
analysis
Creates an SNMP Poll list based on
information obtained from the network
discovery.
Controls and tracks SNMP Response
Quality.
SNMP is used to gather the information
needed to isolate/track bottlenecks
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Reports Manager tool enables you to provide trend reports
Facilities accessible via the autoMonitor and autoPinger tree branch/Tab
•
Providing Reporting facilities covering SNMP
and ICMP Traffic patterns
•
•
Reports Manager –
Automatic production of daily, weekly, monthly
Word Reports
Instant HTML Reports covering History Charts
and Report pages.
Word Reports
Covered in more detail in the Reports Manager Applications
Document.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
About VoIP Readiness Toolbox
The next range of slides will cover applications
delivered by the highlighted tool:Other toolboxes that contain
highlighted tools
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Integration Information
when using VoIP Readiness Toolbox
DEPLOYMENT INFORMATION – VoIP Pre Deployment Assessment tool
Connect to a free port on a switch
Can be deployed on all types of VoIP Network (RTP/RTCP)
OPTIONAL ACTION FOR TOOLBOX
Connect to a mirror port or a tap, to enable passively analysis - Packet decoding/protocol analysis
INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE
Using the SNMP Monitoring and Bottleneck analysis tools you can continue to monitor the network to isolate any
hot spots while you are stress testing the Network using the VoIP Pre Deployment Assessment tool
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
APPLICATION
EXAMPLES
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the VoIP Readiness toolbox deliver?
The VoIP specific Applications for the Mapping and Visualization in Visio tool (described earlier in the presentation)
PLUS
The VoIP Pre Deployment Assement tool enables you to stress test the network to
see if it can handle the planned phone deployment
and more

Finding the limits for acceptable QoS

Establishing the acceptable phone limit for the sector of the network under test* – for voice traffic the user has to have an
acceptable QoS

Checking for any unacceptable deterioration as the Phone loading levels are gradually increased
*Sectors are the locations on the network where you plan to site phones.


Applying its checks to Full Duplex operation


Giving you the information you need to ensure you do not exceed the carrying capacity of links and starve data traffic
Monitoring the QoS upstream and downstream.
Running tests in parallel to save time and money

Testing multiple paths at the same time

Using different test patterns


Testing can be applied to two different Codec at the same time, this allows the effect of different packet sizes associated
with different Codec to be examined in a single test
Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be
sent at the same time.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
- covers the two ways to deploy the VoIP Readiness Toolbox on a customer site
Key :
Customer Network
QoS measured and stress testing
run between:-
Example 1 – Peer to Peer
- Shows a pair of
Blaster Manager/Sink Systems
Blaster
Managers
A
A
Sink
Systems
B
C
VoIP Monitoring &
Troubleshooting Toolbox
Deployment examples
REFERENCE
INFORMATION
B
VoIP Readiness
Toolbox
Segment 2
Segment 1
D
A
B
A
B
A
C
A
D
Customer Network
Example 2 – Star Configuration
- Shows one Blaster Manager
and multiple Sink Systems
Segment 2
Segment 3
B
C
B
A
D
Segment 1
Generated
Traffic RTP/RTCP
Segment 4
For parallel test runs the Blaster
Target list will include the IP
Addresses of all the Sink PCs
The Blaster Managers and Sink Systems normally operate in pairs, but it is also possible for a Blaster Manager to target multiple Sink Systems to run parallel tests as shown in Example 2.
Licenses
When using these configurations the Blaster Manager on the customer site controls the operations, it shows test results and provides a test report. The Blaster Manager uses a license system
based on phone loading levels. Licenses can be for a specified phone loading level or they can be Pay As You Go, where charges are based on usage. For PAYG, the Blaster Manager needs to
be connected to the Internet at least once a month to report the phone loading counts.
•Sink Systems are free and not machine locked, the user interface allows local access to system information only – The user can download and install multiple copies of this free software.
Testing:•Testing can be applied to two different Codecs at the same time, this allows the effect of different packet sizes associated with different Codec to be examined in a single test
•Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be sent at the same time.
•Testing is always full duplex – the Blaster Manager/Sink systems send and receive RTP and RTCP APP frames.
Deployment:•The Blaster Managers
A
and Sink Systems
B
B
C
D
are placed at the points on the network where the phones are to be deployed.
Remote access :•You can use standard remote control tools to view and control the Blaster Managers, however for a more secure/integrated solution that will automatically store the test reports
from all the test runs undertaken on multiple customer sites into a central library, you can use a Blaster Remote Manager to control the Blaster Operations simultaneous over
multiple sites – see next slide.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
REFERENCE
INFORMATION
IT Engineer
Toolbox
Codima Toolbox
All In One
Deployment examples
QoS measured and stress testing
run between:-
Customer Network
Blaster Remote
Manager
Example 1 – Peer to Peer
- Shows pairs of
Blaster Manager/Sink Systems
A
B
C
F
G
D
E
F
H
F
I
Blaster Control
dialog
Blaster
Managers
D
Segment 2
F
C
Segment 1
Remote Access Location
- Test set controlled from outside
Enterprise network for example in a NOC
or by a Consultant from office/home
B
Sink
Systems
E
H
G
Example 2 – Star Configuration
- Shows one Blaster Manager
and multiple Sink Systems
Segment 2
Segment 3
G
H
F
I
E
D
Segment 4
Segment 1
Segment 4
- Provides remote access to :-
• Set up and control test run
• View results and produce report
• Retrieve reports
I
Generated
Traffic RTP/RTCP
Customer Network
A
Blaster Remote Manager
C
VoIP Monitoring &
Troubleshooting Toolbox
- Shows the optional facility to have a Blaster Remote Manager controlling operations over multiple customer networks
Key :
B
VoIP Readiness
Toolbox
Segment 3
Connection can be set up using
Codima Remote Transaction Protocol
or operated using a VPN connection
For parallel test runs the
Blaster Target list
will include the IP Addresses
of all the Sink PCs
Licenses when using Blaster Remote Manager
•When using this configuration the Blaster Managers and Sink Systems are both free and not machine locked, the user interface allows local access to system information only – The user
can download and install multiple copies of this free software. The Blaster Remote Manager controls the Blaster Manager operations, shows test results and provides individual test reports
for every test run undertaken by the individual Blaster Managers during a calendar month.
•The Blaster Remote Manager is licensed, it operates on a Pay As You Go basis, it should be connected to the Internet at least once a month to provide the total phone loading counts for all
the Blaster Managers under its control
Testing:•Testing can be applied to two different Codecs at the same time, this allows the effect of different packet sizes associated with different Codec to be examined in a single test
•Testing can be applied to two different Diff Serv values at the same time, this allows for VoIP and non VoIP loading to be sent at the same time.
•Testing is always full duplex – the Blaster Manager/Sink systems send and receive RTP and RTCP APP frames.
Deployment:•The Blaster Managers
B
D
F
and Sink Systems
C
E
G
H
I
are placed at the points on the network where the phones are to be deployed.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the VoIP Pre Deployment assessment tool deliver?
It provides a 7 day report that will either :• Confirm that your network can handle the planned phone loading
OR
• Highlight the level of phone loading where the QoS becomes unacceptable
Excerpt from Summary Report % Frame Loss : Upstream
and Downstream

The report highlights the limits hour by
hour

The report can be used to help justify
the extra expenditure need to
implement the planned phone
deployment :-
You may need to deal with situations
where the danger point is below the user
requirement, this can potentially involve :-
Excerpt from Summary Report SLA for Frame Loss : Upstream
and Downstream
Excerpt from Friday Report MOS SLA : Upstream
Excerpt from Friday Report MOS SLA : Downstream
• Increasing bandwidth
- to get an acceptable QoS and maintain
required resources for data traffic
• Using QoS Engineering
-to restrict delay and minimize
VoIP packet loss.
• Investing in infrastructure
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
About VoIP Monitoring & Troubleshooting Toolbox
The next range of slides will cover applications
delivered by the highlighted tools:Other toolboxes that contain
highlighted tools
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Integration
for VoIP Monitoring & Troubleshooting Toolbox,
when using the VoIP Simulation tool
The VoIP Simulation tool enables you to measure the QoS over network paths
(All types of VoIP Network)
DEPLOYMENT INFORMATION - VoIP Simulation tool
Operates using a minimum of two PC platforms
Platforms connect to a free port on a switch.
Can be deployed on all types of VoIP Network (RTP/RTCP)
INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE
Can isolate the cause of unacceptable QoS - Troubleshooting Grid shows QoS patterns for phones, VoIP Simulation
tool can then be used to provide 24/7 QoS reports for paths on the network, and the SNMP information obtained
using the Bottleneck Analysis/Path Analysis tools can be used to isolate the problem further, for example identify
over loaded ports and check memory for Process Switched Routers. The Automated Correlation Engine provides a
means of automatically correlating the QoS statistics with the information obtained from SNMP monitoring.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the VoIP Monitoring & Troubleshooting Toolbox
deliver when using the VoIP Simulation tool?
The VoIP Simulation tool enables you to measure the QoS over network paths
(All types of VoIP Network)

Identifying what the actual QoS is between different points on the network

Tracking the QoS continually, to allow for time specific variations in the network traffic

Over the course of a day/a week/a month

Measuring the impact on QoS when using different Codecs and priority settings

Providing the information you need to ensure you are using the most suitable Codecs for your network - to

Measuring QoS for both the upstream and downstream paths (Full Duplex)
achieve an acceptable QoS (Bandwidth v resilience to packet loss and minimum QoS level)
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment - PC requirements
REFERENCE
INFORMATION
Deployment when targeting Simulators at multiple locations
Key :
To monitor QoS for all the paths on the network,
parallel Simulations can be targeted at multiple locations.
The Simulator Manager list will include IP addresses
of all the Sink PCs
Segment 1
A
= Router/Switch
Key : Traffic flow and simulation path
Segment 4
RTP =
RTCP APP =
D
Segment 2
Simulators
To see the effect of varying Codec and
Priority, parallel Simulations can be
targeted at a single location.
The Simulator Manager list will
have entries that target the same
IP address
B
Segment 1
Segment 2
QoS measured:-
A <-> B
A <-> C
A
B
C
Segment 3
Number controlled
by license
Key : Simulator components
A Simulator Host PC
Sink PC
The Sink PC is placed on the far
side of the Network.
QoS measurements monitored on
the Simulator Host PC ( A )
will apply to RTP calls
made to and from this location.
A <-> D
Notes:
Deployment when targeting multiple
Simulators at a one location
• A Simulator is a user defined configuration covering the traffic to be simulated
• A Simulator Host systems license controls the number of Simulators that can be added to the Simulator Manager list.
• Multiple Simulators can be configured to use the same Sink PC as a destination – each with a different Codec, this allows the QoS measurement to be
applied to the different packet sizes associated with different Codecs.
• Multiple Simulators can be configured to use the same Sink PC as a destination – each with a different Diffserv value, this allows the QoS measurement to be
applied for example to VoIP and non VoIP traffic.
• Sink Systems are free and not machine locked
• Simulation is always full duplex - the RTP and RTCP APP frames are sent in both directions.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLE
•
IT Engineer
Toolbox
•
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Reports Manager tool enables you to provide trend reports
Facilities accessible via the autoVoIP Simulator tree branch/Tab
Providing Reporting facilities covering
trend patterns for QoS achieved on the
Simulation paths
•
Codima Toolbox
All In One
Reports Manager –
Automatic production of daily, weekly,
monthly Word Reports
Instant HTML Reports covering History Charts
and Report pages.
Word Reports
Covered in more detail in the Reports Manager
Applications Document.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Integration
for VoIP Monitoring & Troubleshooting toolbox,
when using the VoIP Monitoring and VoIP Troubleshooting tools
The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake
real time monitoring and troubleshooting of SIP/Cisco Skinny network
DEPLOYMENT INFORMATION - VoIP Monitoring and VoIP Troubleshooting tools
Needs to monitor the traffic flow, will required connection to the network using a Tap or a suitably configured
Mirror Port
INTEGRATED TOOL INFORMATION – CODIMA TOOLBOX ALL IN ONE
1.
VoIP Monitoring and Troubleshooting tools can show if VoIP Registrations fail, if calls are taking a long time to
set up, if calls can not get though (error codes provided). User can then use other tools such as bottleneck
analysis to check out CPU/Memory on the Registration Server and Pinger tool to check if there are any problems
effecting the route.
2.
Real time Phone status information can be directly displayed in Visio drawings
3.
More devices are identified as Phones in the Visio drawings and asset reports
For example in a SIP environment, the Toolbox will identify phone IP addresses by passively monitoring
SIP/Cisco Skinny Traffic. This information is passed to the discovery database and used when producing
Visio drawings and asset reports
This provides 3 methods of identifying SIP Phones:1.
2.
3.
Passive analysis – monitoring frames
Response to SNMP Requests during the discovery processes associated with the Mapping tool
Response to SIP Query during the discovery processes associated with the Mapping tool
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the VoIP Monitoring & Troubleshooting toolbox deliver
when using the VoIP Monitoring and VoIP Troubleshooting Tools?
The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake
real time monitoring and troubleshooting of SIP/Cisco Skinny network
APPLICATION
EXAMPLES
•
Monitoring Server Response
times
•
•
•
VoIP Server Analysis
- Server Access and Performance Report
History Chart
Tracking them Historically
Running an Expert Analysis,
using ACE to check if response
time is being adversely effected
by the number of registered
phones or by other network
activities.
Finding problem phones and
undertake Error Analysis
Establishing:•
If only one phone is effected
•
If multiple phones are effected
•
What these phones have in
common e.g., same
manufacturer, same software
level
Identifying:•
If Error reports are intermittent
or persistent
•
If the problem is current effecting the user now.
•
How serious the reports are by
establishing when they occur.
Error reports at REGISTRATION
and INVITE stages for example
are going to be more business
critical that those that occur
during the CANCEL stage
Automated Correlation Engine
Trouble Shooting
Phone Software Analysis
SIP only
Error Analysis
SIP only
Codima Webinar/v7.30/081710/v2.00
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Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the VoIP Monitoring & Troubleshooting toolbox deliver
when using the VoIP Monitoring and VoIP Troubleshooting Tools?
APPLICATION
EXAMPLES
The VoIP Monitoring and VoIP Troubleshooting tools enable you to undertake
real time monitoring and troubleshooting of SIP/Cisco Skinny network
•
Monitoring QoS Globally and
for user defined Phone
Groups
•
Showing Codec distribution
Globally and for user defined
Phone Groups
•
Monitoring Call Loading
Globally and for user defined
Phone Groups
•
Viewing Phone Status for
user defined Phone Groups
Phone Groups Manager
Global QoS - applies to information
obtained from either RTP or RTCP
User defined phone groups are based on a
IP/URI address ranges. So analysis could
also be applied to a Gateways IP address
for example.
SIP only
Codima Webinar/v7.30/081710/v2.00
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•
IT Engineer
Toolbox
Codima Toolbox
All In One
Monitoring call set up and clearance – using the real time
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Trouble Shooting Dashboard
Call Analyzer to show the dialogs involved in setting up, clearing
calls and error reporting.
•
Maintaining an on-line Call log and using it to access Call
Analyzer to view the dialogs associated with setting
up/clearing calls and error reporting
Call Log plus link to Call Analyzer
Call Analyzer
Cisco – Skinny Example
SIP Example
The SQL Call Logging Add on provides Long term logging of this Call information to an SQL Database, the user can :•
•
•
•
•
•
View the Call information – e.g., from/to, duration, success of call, response time etc
Establish what the QoS was
View the dialogs using Call Analyzer
SQL language knowledge is not required to use this facility
The call logs from multiple systems can be sent to the same SQL server to aggregate calls from multiple sites
The SQL server can be local or remote to the Toolbox platform logging the calls
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Automated Correlation Engine
•
Providing Service Assurance
Monitoring – measuring QoS for
the phones.
•
•
•
Troubleshooting dashboard
– Filtered to show phones
with LOW QoS
Monitoring Jitter, Lost Frames
and Delay, and see the automatic
calculation of R and MOS values
Running an Expert Analysis using
ACE, to check if deterioration can
be cross referenced with other
network activities such as an
increase in traffic or too much
jitter.
Checking the traffic patterns for
the sector of the network being
monitored,
•
Showing priority breakdown and
frame size distribution
•
Establishing if the Voice VLAN
has any non VoIP traffic on it,
and if so how much
History Chart
Traffic Police dashboard
History Chart
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Frame Flow Analysis tool enables you to undertake
off line analysis of frame files (Trace files)
APPLICATION
EXAMPLES
•
IT Engineer
Toolbox
Providing in depth analysis of frame
files (Trace files) using the Frame
Flow Analyzer, the RTP Analyzer
and Call Playback facilities
•
The files should contain network
traffic covering normal operation and
problem situations.
Frame Flow Analyzer
with access to:• Call Playback
• RTP Analyzer
• Re-filter : SIP/RTCP
Frames
The file contents for example could
be evidence gathered to assist in
resolving QoS or Signalling problems
on remote sites
•
SIP, RTP and RTCP should be
included in the trace file.
Frame file format =
•
Codima - .frm
•
Wireshark - .pcap
Frame Flow Analyzer will :1.
2.
3.
Breakdown all the phone dialogs in the frame
file
Breakdown each dialog to cover the outgoing
and incoming flows.
Breakdown each flow to provide access to the
Signalling, Media and Reporting components
Codima Webinar/v7.30/081710/v2.00
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Toolbox
Codima Toolbox
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VoIP Readiness
Toolbox
RTP Analyzer
RTP Analyzer will review the Media part of
Flow and provide patterns :•
•
•
•
Showing
Showing
Showing
Showing
how
how
how
how
VoIP Monitoring &
Troubleshooting Toolbox
often frame drops occur
many frames are dropped
often sequence errors occur
many sequence errors occur
Call Playback
•
Replaying the Media (RTP frames) via a Media
player
Call Playback
Add on
Call Replay access is blocked
to users who do not have a
License allowing Call Playback.
A disclaimer is also provided:-
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLE
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Reports Manager tool enables you to provide trend reports
Facilities accessible via the autoVoIP tree branch/Tab
Reports Manager –
•
Providing Reporting facilities covering VoIP
Server trend patterns
•
•
•
Automatic production of daily, weekly, monthly Word
Reports
Instant HTML Reports covering History Charts and
Report pages.
Providing Reporting facilities covering Call
Analysis (Applies calls associated with user
defined Phone Groups)
•
•
Automatic production of daily, weekly, monthly Word
Reports
Instant HTML Reports covering History Charts and
Report pages.
Word Reports
Covered in more detail in the Reports Manager
Applications Document.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Other Tools (common to all Toolboxes)
The next range of slides will cover applications
delivered by the highlighted tools:-
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Deployment and Integration Information
DEPLOYMENT INFORMATION
To undertake protocol analysis and passive analysis, Toolbox needs to monitor the traffic flow - will require connection
to the network using a Tap or a suitably configured Mirror Port.
For active operations, such as Remote Management or gathering information for the Reports Manager using SNMP,
Toolbox requires connection to a free switch port.
INTEGRATED TOOL INFORMATION
The Bottleneck analysis tool can find the bottleneck e.g., an overloaded interface. You can then configured a mirror
port on the Switch and use the Passive Analysis tool to see the traffic on that interface.
The Reports Manager tool will also show you who the top talkers are.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the Protocol analysis tool deliver?
This tool enables you to view and decode frames
•
Undertaking protocol analysis – providing:Protocol Expert System
•
•
•
A Real time decode with field specific help
A Protocol Expert System
– Expert analysis of capture frames and pre-saved frame files
Extensive post and pre capture filtering capabilities
Protocol Analysis
autoFilters
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the Passive analysis tool deliver?
This tool enables you to undertake real time monitoring and troubleshooting of
Infrastructure Networks at Segment level
•
Providing real time visual view
of traffic patterns for Segment
Multiple Live Traffic Views - shows a range of real time traffic patterns
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
This tool enables you to undertake real time monitoring and troubleshooting of
Infrastructure Networks at Node Level
•
Providing Real time visual
view of traffic patterns for
Nodes selected in the
Segment Map
Live Traffic Views – Shows traffic patterns for
different Nodes selected in the Segment Map
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
REFERENCE
INFORMATION
Top Tabs - used to select required Live View :•
•
•
•
•
•
Frames - Live view covering Frame count statistics
Bit Rate - Live view covering Bit Rate statistics
Protocols - Live view covering Protocols statistics
Priorities - Live view covering Frame Priority statistics
Frame Size - Live view covering Frame size statistics
ICMP - Live view covering ICMP statistics
Bottom Tabs - used to select traffic direction when
Live View applies to a node selected in the Segment
Map
• Sent - Live view covers traffic sent by selected Node
• Receive - Live view covers traffic received by selected
Node
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Live Traffic Views – Shows SEND and RECEIVE traffic patterns for a
Node selected in the Segment Map
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
APPLICATION
EXAMPLES
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
What does the Reports Manager tool deliver?
Facilities accessible via the Reports Manager tree branch
You can use the Reports Manager to answer the following questions – and more
Traffic pattern questions
• Who is using the most bandwidth?
• Who is using the largest/smallest frames?
• Which Protocols are using the most bandwidth?
• Who is sending ICMP?
• Who is using SNMP?
• Who is browsing the Web the most?
• Which Protocols are using the largest/smallest frame sizes?
• Which Applications are using the most bandwidth?
• What priority ranges are being used on the network?
• Which Protocols have the highest priority routing?
• Which Nodes have the highest priority routing?
• What size of frames are being prioritised?
- VoIP questions
• When does my voice Vlan have non voice traffic on it?
• How good are my Server response times?
• When does my Server/Gateway have problems?
• When do I have unacceptable QoS on a VoIP Traffic Path?
- VoIP questions associated with Phone Group - Groups can be all Phones or the user can provide IP/URI address ranges to define the Phone Groups.
• What are the Per Codecs Call Counts for Phone Groups?
• What is the time based pattern for terminated calls (incoming and outgoing) for phones in the Phone Groups?
• What is the time based pattern for the duration of the calls made by the phones in the Phone Groups
• What is the time based pattern for error reports associated with phones in the Phone Groups
- Bottleneck analysis questions
• Where and when do I have Port Bottlenecks/Hot Spots on my network?
• When and where do I have Device bottlenecks/Hot Spots on my network?
• Which ports are experiencing Collisions
• Which ports are receiving frames with Bad FCS?
Operational questions
• Which devices are failing to respond to Pingers? When are they failing to respond?
• Which devices have bad response times?
The Reports Manager is available for all the tools in the Codima toolbox that undertake statistical analysis.
The Analysis is both passive and active (subject to the information required).
The range of reports provided will be toolbox specific.
Codima Webinar/v7.30/081710/v2.00
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Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Answers to questions are provided in
The Reports Manager Applications Document
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Remote Manager tool enables you control and view Toolboxes remotely
OPTION 1 - REMOTE MANAGER INCLUDED IN TOOLBOX
All Toolboxes include Remote Manager tool.
•
•
Providing a secure remote access method
Providing remote viewing of all the Toolboxes.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Remote Manager tool enables you control and view Toolboxes remotely
OPTION 2 – REMOTE MANAGER IS EXTERNAL TO TOOLBOX
User installs Toolbox software on a Host PC – but operates with a special Remote Manager Only license. This blocks local operation of
the Toolbox functions, but does allow the system to remotely view other Toolboxes using the Codima Remote Transaction Protocol.
•
•
Providing a secure remote access method
Providing remote viewing of all the Toolboxes.
Deployment
Remote Manager - Interface
Used to add
Configuration for
the Toolboxes being
managed
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
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IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
REFERENCE
INFORMATION
Remote Viewing Example
autoMonitor tree branch remote viewing
provides access to :•
SNMP Poll Manager
• to stop and start polling
• to view polling status,
•
Link Hots Spots and associated
statistics view and History Charts
SNMP Poll Manager
Link Hot Spots
History Charts –
Statistics View
providing access to
Global Alarm System
Notes :The Remote Manager provides facilities to VIEW the functions available via the autoMonitor tree branch. The Remote Manager can not be used to
set or change the SNMP Polling Policy, that task can only be done using the Toolbox locally as part of its set up process.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
REFERENCE
INFORMATION
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Reports Manager
Pinger Manager
Remote Viewing Example
autoPinger tree branch remote viewing
provides access to:•
•
Pinger Manager
Reports Manager
Notes :The Remote Manager provides facilities to VIEW the functions accessible via the autoPinger tree branch. The Remote Manager can not be used
to set or change the Pinger Policy, that task can only be done using the Toolbox locally as part of its set up process.
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
The Remote Manager tool enables you extend the domain being monitored using
Passive Analysis tool
•
Undertaking Distributed Analysis using Probes.
•
Providing access to same level of analysis for remote sites – extending the domain being monitored
Codima Webinar/v7.30/081710/v2.00
IT Inventory &
Mapping Toolbox
IT Engineer
Toolbox
Codima Toolbox
All In One
VoIP Readiness
Toolbox
VoIP Monitoring &
Troubleshooting Toolbox
Codima Toolbox
Delivers:
Fully automated and fully integrated tools for
Infrastructure Management and VoIP Management
Codima Webinar/v7.30/081710/v2.00