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Arkansas Payment Improvement Initiative (APII) ADHD Certification and Reports Statewide Webinar May 20, 2013 0 Contents ▪ Dawn Zekis, Medicaid Health Innovation Unit Director Overview of the Healthcare Payment Improvement Initiative ▪ Shelley Tounzen, Medicaid Health Innovation Unit Communications Coordinator – Initiative Update Patricia Gann, TITLE– Value Options - Provider Portal & certification ▪ Paula Miller – HP APII Analyst - Reports Overview Arkansas aims to create a sustainable patient-centered health system Objective Care delivery strategies Enabling initiatives Focus of presentation Accountability for the Triple Aim ▪ Improving the health of the population ▪ Enhancing the patient experience of care ▪ Reducing or controlling the cost of care Population-based care delivery ▪ Risk stratified, tailored care delivery ▪ Enhanced access ▪ Evidence-based, shared decision making ▪ Team-based care coordination ▪ Performance transparency Episode-based care delivery ▪ Common definition of the patient journey ▪ Evidence-based, shared decision making ▪ Team-based care coordination ▪ Performance transparency Payment improvement initiative Health care workforce development Consumer engagement and personal responsibility Health information technology adoption SOURCE: State Innovation Plan Key Design Elements We have worked closely with providers and patients across Arkansas to shape an approach and set of initiatives to achieve this goal ▪ Providers, patients, family members, and other stakeholders who helped shape the new model in public workgroups ▪ Public workgroup meetings connected to 6-8 sites across the state through videoconference ▪ Months of research, data analysis, expert interviews and infrastructure development to design and launch episode-based payments ▪ Updates with many Arkansas provider associations (e.g., AHA, AMS, Arkansas Waiver Association, Developmental Disabilities Provider Association) 1,000+ 29 26 Monthly Episodes Update For Medicaid, work has occurred on 15 Episodes, with 5 having gone live Reporting Period Start Date Wave 1a 1 Upper Respiratory Infection Spring 2012 July 2012 2 Attention Deficit Hyperactivity Disorder (ADHD) Spring 2012 July 2012 3 Perinatal Spring 2012 July 2012 Wave 1b Seeking clinical input Legislative Review 4 Congestive Heart Failure November 2012 December 2012 5 Total Joint Replacement (Hip & Knee) November 2012 December 2012 6 Colonoscopy May 2013 Q2 CY 2013 7 Cholecystectomy (Gallbladder Removal) May 2013 Q2 CY 2013 8 Tonsillectomy May 2013 Q2 CY 2013 9 Oppositional Defiance Disorder (ODD) May 2013 Q2 CY 2013 10 Coronary Artery Bypass Grafting (CABG) July 2013 Q3 CY 2013 11 Percutaneous Coronary Intervention (PCI) 12 Asthma July 2013 Q3 CY 2013 13 Chronic Obstructive Pulmonary Disease (COPD) 14 ADHD/ODD Comorbidity July 2013 Q3 CY 2013 15 Neonatal Q3 CY 2013 H2 CY 2013 … Undecided Q1 2014 … … Undecided Q1 2014 … … Undecided Q1 2014 … … Undecided Q1 2014 … Wave 2b Wave 2c (not started) Wave 2 Live Episode Wave 2a Wave 1 In Development 1 Participation includes development and rollout of episode Pending legislative review Multipayer Participation1 Contents ▪ Dawn Zekis, Medicaid Health Innovation Unit Director Overview of the Healthcare Payment Improvement Initiative ▪ Shelley Tounzen, Medicaid Health Innovation Unit Public Information Coordinator – Initiative Update Patricia Gann, TITLE– Value Options - Provider Portal & certification ▪ Paula Miller – HP APII Analyst - Reports Upcoming Workgroup Meetings • May 22nd 4pm-6pm: Neonatal #2 Public Workgroup • May 28th 3:30pm-5:30pm: Long Term Services and Supports Public Workgroup Contents ▪ Dawn Zekis, Medicaid Health Innovation Unit Director Overview of the Healthcare Payment Improvement Initiative ▪ Shelley Tounzen, Medicaid Health Innovation Unit Public Information Coordinator – Initiative Update Patricia Gann, TITLE– Value Options - Provider Portal & Certification ▪ Paula Miller – HP APII Analyst - Reports The provider portal is a multi-payer tool that allows providers to enter quality metrics for certain episodes and access their PAP reports Details on the provider portal Login to portal from payment initiative website ▪ Accessible to all PAPs – Login with existing username/ password – New users follow enrollment process detailed online ▪ Key components of the portal are to provide a way for providers to – Enter additional quality metrics for select episodes (Hip, Knee, CHF and ADHD with potential for other episodes in the future) – Access current and past performance reports for all payers where designated the PAP NOTE: Episode and health home model for adult DD population in development. Tools and reports still to be defined. Provider Portal Provider Portal Provider Portal Provider Portal To obtain access to the AHIN provider portal On the login screen of the AHIN portal the provider can click the link Click here to enroll for APII access if not a current AHIN user or contact Customer Support (501) 378-2336 or email [email protected] Provider Portal Provider Portal To obtain access to the AHIN provider portal On the login screen of the AHIN portal the provider can click the link Click here to enroll for APII access if not a current AHIN user or contact Customer Support (501) 378-2336 or email [email protected] Provider Portal DMS-IV Guidelines Provider Portal DMS-IV Guidelines Certification would be required at the key points in care: entry into system, episode recurrence, and increase in severity Completion details For which patients? ▪ A ‘Quality Assessment’ certification ▪ B ‘Continuing care’ certification ▪ C ‘Severity’ certification All patients new to treatment and entering episode model All recurring ADHD patients within episode model All patients escalated to level 2 care, whether firsttime or recurring ▪ Completed after assessment, to initiate treatment ▪ Completed by provider who will deliver care ▪ Completed at episode recurrence (every 12 months) ▪ Completed by provider who will continue care ▪ Completed at initial escalation and every level two episode recurrence ▪ Completed by provider who will deliver level two care Description ▪ Requires providers to certify completion of several guideline-concordant components of assessment ▪ Encourages thoughtful and high-quality assessment and diagnosis ▪ Encourages appropriate diagnosis of comorbid conditions Requires providers to certify adherence to basic quality of care measures and guideline concordant care ▪ ▪ Encourages regular re-evaluation of patient and management at physician level ▪ Requires providers to certify severity for patients placed into level two care ▪ Completed by physician providing level two care Contents ▪ Dawn Zekis, Medicaid Health Innovation Unit Director Overview of the Healthcare Payment Improvement Initiative ▪ Shelley Tounzen, Medicaid Health Innovation Unit Public Information Coordinator – Initiative Update Patricia Gann, TITLE– Value Options - Provider Portal & Certification ▪ Paula Miller – HP APII Analyst - Reports Version 1.0 design elements specific to ADHD ▪ Any ADHD treatment (defined by primary diagnosis ICD-9 code), with exception of 1 Episode definition/ scope of services ▪ ▪ 2 Principal accountable provider(s) assessment CPT codes, is included in the episode Start of episode – For new patients, episode begins on date of treatment initiation – For recurring patients, new episode starts on date of first treatment after previous episode ends (e.g. office visit or Rx filled) The episode will have a duration of 12 months ▪ PCP, psychiatrist or licensed clinical psychologist eligible to be the PAP – For Version 1.0, RSPMI provider organization will be official PAP when listed as billing provider, but reporting will be provided at performing provider level where available ▪ If licensed clinical psychologist treats patient, a co-PAP is required and providers share gain / risk sharing 3 Patient severity levels and exclusions ▪ Includes all ADHD patients aged 6 – 17 without behavioral health comorbid conditions1 ▪ Two patient severity levels will be included – Patients with positive response to medication management, requiring only ▪ 1. 2. medication and parent / teacher administered support – Patients for whom response to medication management is inadequate and therefore psychosocial interventions are medically indicated Severity will be determined by a provider certification 4 – 5 year olds will continue to be paid fee-for-service in version 1.0 because of limited evidence-based treatment guidelines and consensus Level II episodes will not be available in July due to lack of data from the provider portal. Level II episodes started on October 2012 ADHD algorithm summary (1/2) Medicaid ADHD episode v1.0 Triggers Level I subtype episodes are triggered by either two medical claims with a primary diagnosis of ADHD or a medical claim with a primary diagnosis of ADHD as well as a pharmacy claim for medication used to treat ADHD. Level II subtype episodes are triggered by a completed Severity Certification followed by either two medical claims with a primary diagnosis of ADHD or a medical claim with a primary diagnosis of ADHD as well as a pharmacy claim for medication used to treat ADHD. PAP assignment Determination of the Principal Accountable Provider (PAP) is based upon which provider is responsible for the largest number of claims within the episode. If the provider responsible for the largest number of claims is a physician or an RSPMI provider organization, that provider is designated the PAP. In instances in which two providers are responsible for an equal number of claims within the episode, the provider whose claims accounted for a greater proportion of total reimbursement will be designated PAP. If the provider responsible for the largest number of claims is a licensed clinical psychologist operating outside of an RSPMI provider organization, that provider is a co-PAP with the physician or RSPMI provider providing the next largest number of claims within the episode. In instances in which two providers are responsible for an equal number of claims within the episode, the provider whose claims accounted for a greater proportion of total reimbursement will be designated co-PAP. Where there are co-PAPs for an episode, the positive or negative supplemental payments are divided equally between the co-PAPs. Exclusions Episodes meeting one or more of the following criteria will be excluded: A. Duration of less than 4 months B. Small number of medical and/or pharmacy claims during the episode C. Beneficiaries with any behavioral health comorbid condition D. Beneficiaries age 5 or younger and beneficiaries age 18 or older at the time of the initial claim Episode time window The standard episode duration is a 12-month period beginning at the time of the first trigger claim. A Level I episode will conclude at the initiation of a new Level II episode if a Severity Certification is completed during the 12-month period. Claims included All claims with a primary diagnosis of ADHD as well as all medications indicated for ADHD or used in the treatment of ADHD. Quality measures Quality measures “to pass”: 1. Percentage of episodes with completion of either Continuing Care or Quality Assessment certification – must meet minimum threshold of 90% of episodes Quality measures “to track”: 1. In order to track and evaluate selected quality measures, providers are asked to complete a “Quality Assessment” certification (for beneficiaries new to the provider) and a “Continuing Care” certification (for beneficiaries previously receiving services from the provider) 2. Percentage of episodes classified as Level II 3. Average number of physician visits/episode 4. Percentage of episodes with medication 5. Percentage of episodes certified as non-guideline concordant 6. Percentage of episodes certified as non-guideline concordant with no rationale Adjustments Total reimbursement attributable to the PAP for episodes with a duration of less than 12 months will be scaled linearly to determine a reimbursement per 12-months for the purpose of calculating the PAP’s performance. ADHD algorithm summary (1/2) Medicaid ADHD episode v1.0 Trigger codes Diagnosis or medication that would trigger the episode ICD-9 codes (on Professional claim): 314.xx HIC3: H7Y, H8M, H2V, J5B CPT codes for assessment: 90801, 96101, 96118, T1023 Exclusion codes The following ICD-9 diagnoses exclude an episode. The same diagnosis must appear at least twice within the year to qualify for exclusion. ICD-9: 290.xx, 291.xx, 292.xx, 293.xx, 294.xx, 295.xx, 296.xx, 297.xx, 298.xx, 299.xx¹, 300.xx, 301.xx, 302.xx, 303.xx, 304.xx, 305.xx, 306.xx, 307.xx, 308.xx, 309.xx, 310.xx, 311.xx, 312.xx, 313.xx, 315.xx¹, 317.xx¹, 318.xx¹, 319.xx¹ These codes represent the set of business and clinical exclusions described previously Included claim codes Any claim with a primary diagnosis of ADHD – defined by the following ICD-9 codes – is included. ICD-9-CM code: 314.xx Further, all pharmacy claims for medications with the following HIC3 classification are included. HIC3 code: A4B, H2E, H2G, H2M, H2S, H2U, H2V, H2W, H2X, H7B, H7C, H7D, H7E, H7J, H7O, H7P, H7R, H7S, H7T, H7U, H7X, H7Y, H7Z, H8H, H8I, H8J, H8M, H8O, H8P, J5B List of CPT codes for psychosocial therapy claims within the episode 'OFFICE' codes: 01, 02, 03, 04 Psychosocial visits: 90846, 90847, 90849, 90853, 97110, 97150, 97530, 97532, 97535, H0004, H0046, H2011, H2015, H2017, H2012 1 Please note that DD comorbid exclusions (ICD-9 299.xx, 315.xx, 317.xx, 318.xx, 319.xx) will not be applied until July 2013 release PAPs will be provided tools to help measure and improve patient care Example of provider reports ▪ Overview of quality across a PAP’s episodes ▪ Overview of cost effectiveness (how a PAP is doing relative to cost thresholds and relative to other providers) ▪ Overview of utilization and drivers of a PAP’s average episode cost Medicaid Little Rock Clinic 123456789 July 2012 Performance summary (Informational) Upper Respiratory Infection – Pharyngitis Upper Respiratory Infection – Sinusitis Quality of service requirements: Not met Quality of service requirements: N/A Average episode cost: Acceptable Average episode cost: Commendable Your gain/risk share You are not eligible for gain sharing Your gain/risk share Medicaid $0 Little Rock Clinic $x Overview Upper Respiratory Infection – Perinatal Total episodes: 262 Non-specific URI Quality of service requirements: N/A July 2012 Total episodes included: 233 Total episodes excluded: 29 Gain/Risk share Cost of care compared to other providers Quality of service requirements: Met Commendable Average episode cost: Not acceptable < $70 Your gain/risk share You are subject to risk sharing 123456789 You will receive gain sharing Summary – Pharyngitis Acceptable Not acceptable Average$70 episode to $100 cost: Acceptable > $100 Your gain/risk share $x Quality summary You will not receive gain or risk sharing $0 $0 You All provider average You are not eligible for gain sharing Quality requirements: Not met Average episode cost: Acceptable Medicaid Cost summary Little Rock Clinic You Quality metrics – linked to gain sharing Attention Deficit/ Hyperactivity Disorder (ADHD) % episodes with strep test when antibiotic filled Quality of service requirements: N/A July 2012 Your total cost overview, $ Quality metrics – not linked to gain sharing $0 % episodes with at least one antibiotic filled % episodes with 6% multiple courses of antibiotics filled Average cost overview, $ Metric Percentile You 25th 50th 75th You (nonYou % of episodes that had a strep adjusted) (adjusted) 30% Your episode cost distribution % of episodes with at least one 64% 44% 60% antibiotic filled 80 100 75% $40 58% 10% $40$55 5% 45 29 6% $55– $70 23 3% $70– $85 0 All providers 99% 50 with15 23 % of episodes multiple courses of antibiotics filled 64% You 81% test when an anti-biotic was filled Your gain/risk share Metric with a minimum quality requirement Minimum quality requirement 25,480 Performance compared Quality metrics: to provider distribution 84 81 20,150 48% 66% Average episode cost: Acceptable You will not receive gain or risk sharing 123456789 Quality and utilization – Pharyngitis Your average cost is detail acceptable You did not meet the minimum quality requirements # episodes Reports provide performance information for PAP’s episode(s): 75 100 - 18 10% $85$100 Percentile 50 25 - Medicaid - 20% Little Rock Clinic 123456789 July 2012 $100- >$115 $115 Cost detail – Pharyngitis You did not meet the minimum acceptable quality requirements Distribution of provider average episode cost Total episodes included = 233 You 80 All providers Cost, $ Utilization metrics: Performance compared to provider distribution Metric 60 3 Percentile You 40 25th Care 50th 75th Does not meet minimum quality requirements Minimum quality requirement All providers category Average number of visits per episode You Commendable 1.7 Key utilization metrics Avg number of visits per episode 1.7 1.1 % episodes with antibiotics 64% 1.1 Acceptable You 1.3 # and % of episodes Percentile in care 0 with claims 25 50 category 75 Average cost per episode 100 when care category utilized, $ Total cost in care category, $ 2.3 Percentile 89 Not acceptable Outpatient professional All providers 500 51% 600 10,625 9,492 48% 77 Emergency department 49% 3,000 52% 2,500 3,865 3,409 30% 221 Pharmacy 4 Outpatient radiology / procedures 184 Outpatient lab 21 Outpatient surgery 16 95% 59 1,237 97% 51 1,307 79% 81 1,321 77% 81 944 9% 194 11% 179 7% 2,260 1,251 1,400 5% 1,062 1,400 1,062 5 Other 12 5% 62 433 3% 69 643 6 NOTE: Episode and health home model for adult DD population in development. Tools and reports still to be defined. Medicaid Little Rock Clinic 123456789 April 2013 Arkansas Health Care Payment Improvement Initiative Provider Report Medicaid Report date: April 2013 Historical performance: January 1, 2012 – December 31, 2012 DISCLAIMER: The information contained in these reports is intended solely for use in the administration of the Medicaid program. The data in the reports is neither intended nor suitable for other uses, including the selection of a health care provider. The figures in this report are preliminary and are subject to revision. For more information, please visit www.paymentinitiative.org Division of Medical Services P.O. Box 1437, Slot S-415 · Little Rock, AR 72203-1437 501-683-4120 · Fax: 501-683-4124 Dear Medicaid provider, This is an update on the Arkansas Health Care Payment Improvement Initiative (APII) – a payment system developed with input from hundreds of health care providers, patients and family members. Our goal is to support and reward providers who consistently deliver high-quality, coordinated, and cost-effective care. As a reminder, a core component of this multi-payer initiative is episodes of care. An episode is the collection of care provided to treat a particular condition over a given length of time. Since July of 2012, Arkansas Medicaid has introduced new episodes, including Upper Respiratory Infection (URI), Perinatal (colloquially, called “pregnancy”), Attention Deficit/Hyperactivity Disorder (ADHD), and more. To see the most up to date list of episodes visit the APII website at www.paymentinitiative.org. For each episode, the provider that holds the main responsibility for ensuring that care is delivered at appropriate cost and quality will be designated as the Principal Accountable Provider (PAPs). For some episodes in the period covered in the attached report, you were identified as the PAP. After appropriate risk-adjustments and exclusions, your average quality and cost was compared with previously announced thresholds. This determines any potential sharing of savings or excess cost indicated in the report. Note that all information described throughout your report is based on claims already submitted and all providers should continue to submit and receive reimbursement for claims as they do today. This report contains episodes currently in the ‘preparatory phase’ and so the data and analyses for these reports are historical only (i.e. they are not data from the time period that you will be measured against). To see “performance” reports (i.e., containing episodes eligible for gain or risk sharing) for episodes launched earlier, log onto the provider portal at www.paymentinitiative.org to download a separate report. To aid you in your role as a PAP for future episodes, we have been working hard with providers and other payers to design a set of reports that give you detailed data about the quality and cost of your care as well as how this compares with previously announced thresholds and the range of performance of other providers. As each payer will send a report covering their patients, you may receive similar reports from Arkansas Blue Cross Blue Shield and / or QualChoice. We encourage you to log onto the provider portal to access your current and previous ‘preparatory period’ and ‘performance period’ reports. As a PAP for select episodes, you should begin using this portal to enter selected quality metrics for each patient with an episode of care starting. To see which episodes have quality metrics linked to gain sharing visit the APII website. We have been working diligently to solicit feedback from the provider community and will continue in our efforts to respond to all questions, comments and concerns raised in a timely and consistent manner. For answers to frequently asked questions regarding the initiative and episodes, please refer to the payment initiative website (www.paymentinitiative.org) You can also call us at 1-866-322-4696 or locally at 501-3018311 with questions or email [email protected]. Additionally, be sure to check the website regularly for updates on upcoming informational WebEx sessions, other resources, or to sign up for alerts. Sincerely, Andy Allison, PhD Medicaid Director Medicaid Little Rock Clinic 123456789 Table of contents Performance summary Attention Deficit/Hyperactivity Disorder (ADHD) – Level I Attention Deficit/Hyperactivity Disorder (ADHD) – Level II Cholecystectomy Colonoscopy Congestive Heart Failure Oppositional Defiant Disorder Perinatal Tonsillectomy Total Joint Replacement Upper Respiratory Infection – Non-specific URI Upper Respiratory Infection – Pharyngitis Upper Respiratory Infection – Sinusitis Glossary Appendix: Episode level detail April 2013 Medicaid Little Rock Clinic 123456789 April 2013 Performance summary 1 Quality of services and cost summary Quality of Service Average Episode Cost Your Gain/Risk Share Share Amount Attention Deficit / Hyperactivity Disorder (ADHD) – Level I Met Acceptable Not eligible for gain sharing $0.00 Attention Deficit / Hyperactivity Disorder (ADHD) – Level II Met Acceptable Not eligible for gain sharing $0.00 Cholecystectomy Met Acceptable Not eligible for gain sharing $0.00 Colonoscopy Met Acceptable Not eligible for gain sharing $0.00 Congestive Heart Failure Not met Acceptable Not eligible for gain sharing $0.00 Oppositional Defiant Disorder Met Acceptable Not eligible for gain sharing $0.00 Perinatal Met Acceptable Not eligible for gain sharing $0.00 Tonsillectomy Met Acceptable Not eligible for gain sharing $0.00 Total Joint Replacement N/A Acceptable Not eligible for gain sharing $0.00 N/A Not acceptable Subject to risk sharing -$3,844.50 Not met Acceptable Not eligible for gain sharing $0.00 N/A Commendable Will receive gain sharing $349.50 Episode of Care Upper Respiratory Infection – Nonspecific URI Upper Respiratory Infection – Pharyngitis Upper Respiratory Infection – Sinusitis Across these Episodes of Care You are Subject to Risk Sharing: Stop-loss was applied -$3,000.00 Medicaid Little Rock Clinic 123456789 April 2013 Summary – ADHD: Level I closed episodes 1 Overview Total episodes: 262 2 Total episodes included: 233 Cost of care compared to other providers Commendable < $1,547 3 Total episodes excluded: 29 Acceptable $1,547 to $2,223 Gain/Risk share Not acceptable >>$2,223 $4000 Quality summary 50% There are no quality metrics 0% to gain sharing generated linked from claims quality Youdata. Selected Avg data submitted on the Provider Portal will generate additional quality metrics for future reports. You will not receive gain or risk sharing Selected quality metrics: N/A Average episode cost: Acceptable Cost summary Your average cost is acceptable Your total cost overview, $ 512,000 466,000 Episodes with medication 100% You (nonadjusted) 50% 0% Average cost overview, $ 2,000 1,750 You (adjusted) You 100 50 50% 0% 84 15 23 <$700 $700$1547 42 28 $1547$1772 $1772$1998 $1998-$2223 23 $2223$10157 Cost, $ 5000 2500 0 You You Avg Commendable Acceptable Percentile Not acceptable Key utilization metrics 4.1 3.9 >$10157 7500 10 Average number of visits per episode 18 Distribution of provider average episode cost You Avg Avg. # of physician visits 20 5 All providers Your episode cost distribution You Avg % Level I episodes 100% # episodes Standard for gain sharing % Completed certification 100% All providers 4 You achieved selected quality metrics Linked to gain sharing $0 You Average number of psychosocial visits per episode 62 38 You All providers Medicaid Little Rock Clinic 123456789 April 2013 Quality and utilization detail – ADHD: Level I closed You 1 Metric linked to gain sharing Minimum standard for gain sharing Quality metrics: Performance compared to provider distribution Metric You 25th Percentile 50th 75th % with completed certification 92% 50% 75% 85% % of episodes with medication 48% 40% 52% 67% % of episodes that are Level I 25% 20% 30% 40% 4.1 2.3 3.9 4.3 % non-guideline concordant 28% 10% 30% 50% % non-guideline no rationale 15% 5% 15% 25% Avg. physician visits per episode 0 25 Percentile 50 75 100 - - You achieved selected quality metrics 2 Utilization metrics: Performance compared to provider distribution Metric You 25th Percentile 50th 75th Average number of visits per episode 4.1 2.3 3.9 4.3 Average number of psychosocial visits per episode 62 15 38 74 0 25 Percentile 50 75 100 Medicaid Little Rock Clinic 123456789 April 2013 Cost detail – ADHD: Level I closed episodes Total episode included = 233 Care category Outpatient professional Pharmacy Emergency department Outpatient lab You # and % of episodes with claims in care category 233 100% 100% 230 99% 99% 221 95% 97% 79% 77% 184 Average cost per episode when care category utilized, $ All provider average Total vs. expected cost in care category, $ 550 500 128,150 116,500 2,415 2,400 76 76 81 [email protected] 555,450 552,000 16,796 16,796 81 14,904 14,904 Outpatient radiology / procedures 21 75% 80% 117 95 2,457 1,995 Inpatient professional 16 78% 75% 70 75 1,120 1,200 Inpatient facility Outpatient surgery Other 12 5% 3% 69 62 828 744 1 <1% <1% 97 84 97 84 7 3% 4% 25 27 175 189 Questions For more information talk with provider support representatives… ▪ More information on the Payment Improvement Initiative Online can be found at www.paymentinitiative.org – Further detail on the initiative, PAP and portal – Printable flyers for bulletin boards, staff offices, etc. – Specific details on all episodes – Contact information for each payer’s support staff – All previous workgroup materials Phone/ email ▪ Medicaid: 1-866-322-4696 (in-state) or 1-501-301-8311 (local and out-of state) or [email protected] ▪ Blue Cross Blue Shield: Providers 1-800-827- 4814, direct to EBI 1-888-800-3283, [email protected] ▪ QualChoice: 1-501-228-7111, [email protected]