Download IT in Deployments: A Provider`s Perspective

CAPT Jason Woo, MD, MPH, FACOG
RDF-1, 2006-2015
Objectives
 Share the perspective of providers on deployments
 Identify key concerns of providers when interacting
with IT in deployments
 Identify how IT can support provider concerns and
objectives in deployments
Challenges with Providers
 Too set in their ways
 Don’t use the technology correctly
 Are not flexible
 Don’t understand IT objectives/goals
 What else???
Providers’ concerns about
Deployments
• Patient flow is always different
• Providers are uncertain of what patient information
they need to get, so they get it all
• Often interacting with a new IT system on deployment
• There are lots of other things that Providers are
worried about
– What meds are available
– What nursing and wound care is available
What Providers are MOST
concerned about
How do I provide the best care for THIS patient?
Lots of Uncertainty to begin…
Then add uncertainty about
 Patient Flow
 Information Needs
Patient Flow
Information Needs
 Patient Demographics
 Patient Diagnoses
 Resource Needs
 Medications
 Oxygen
 Staffing Needs
Integrating IT with Patient Care
What Providers don’t want:
A solution looking for a problem
What Providers Do Want
What IT can do to help
• Understand patient flow
• Understand Command needs related to patient census
and conditions
• Work with Provider leadership to identify where IT
interactions can occur with least interruption to
patient flow
– Be cognizant of physical/facility constraints
• Identify who else can enter essential information
besides providers, as well as limit times repetitive
information is entered
Questions?