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SNAPSHOTS OF CHANGE
Vision Essentials Optical Center
Optical team making fewer corrections to glasses
WHAT THEY DID
To curb the growing number of times that members’
prescription glasses needed to be fixed or replaced, staff
members at the Optical Center in Redlands (Southern
California) now:
•Log each redo in a tracking book.
•Troubleshoot service gaps and address them with a
newly created “redo monitor” and lead optician taking
primary responsibility.
•Use Kaiser Permanente HealthConnectTM
to identify possible factors contributing to
vision problems.
•Collaborate with optometry and ophthalmology units in
problem solving.
•Counsel patients on eye health and manufacturing
warranty limits.
Visit LMPartnership.org for ideas and
tools for your team.
SNAPSHOTS OF CHANGE
Inpatient Pharmacy
Improving drug delivery and staff communication
reduces medication delays
WHAT THEY DID
Members of the Redwood City pharmacy team worked
across departments to reduce the percentage of
medications given late to hospital patients by:
•Posting laminated cards at each med station with
information about which medications are stored there
and where to find drugs that are delivered and stored
elsewhere.
•Delivering drugs to the Med-Surg department
15 minutes before they are scheduled to be administered
to a patient.
•Giving pharmacy staff members the nurses’ cell phone
numbers, allowing them to call a nurse when a patient’s
medication is ready for pick up.
•Establishing color-coded bins to distinguish patients’
newly prescribed medications from drugs that the
physicians have discontinued for that patient.
Visit LMPartnership.org for ideas and
tools for your team.