Download Minutes of the Patient Forum 22nd February 2017

MINUTES FROM PATIENT PARTICIPATIENT GROUP 22nd FEBRUARY 2017
PRESENT GEOFF R, GEMMA KIRKWOOD, JOHN I, SUE I, DIANA P, DR CROWE,
NEVILLE O, DENNIS B, SARAH G, OLECH K, PATRICK S, ANGELA C.
1. Apologies-Hilary R, Ilona P, Mary R, John R, Dora K
2. Minutes of November 22nd 2016 agreed.
3. Pharmacy Update-Sarah Green, manager of the Well Pharmacy was
introduced to the group. She took on the role in July 2016, with the aim of
improving customer service. An alteration to staff rotas has enabled more
staff to be available at the counter. Waiting times for medications have
reduced. It would be exceptional for anyone to wait up to 20 minutes. More
time has been created for the Pharmacist to review medications with
patients and give advice to them. All electronic prescriptions that are
received are prepared in advance to be collected by patients. It was
suggested that the queuing system in the pharmacy could clarified and
improved. A general improvement at the Pharmacy was acknowledged by the
group.
A Fax/phone line has been made available to the surgery for doctors to
contact the Pharmacy.
Selective and targeted use of electronic repeat prescription dispensing is
being looked at by the surgery for patients who take stable regular established
medications. Patients are being identified for whom, this would be appropriate.
4. Dr Crowe thanked the group for its support and feedback during the CQC
Inspection. Overall the surgery was judged to be good, and outstanding with
the elderly. Mention was made of Dr Kinra and Dr Chinta’s involvement with
Acorn House and Peacemills.
5. DNA rates-Trialling record of same day non attendees update-Rates have
remained largely unchanged. A polite generic letter that will be sent to DNA’s
was read. The group generally thought that a follow up letter, if necessary
would, need to sound firmer.
6. Carers- Dr Kinra and Gemma will be attending a Carers Federation meeting in
March to see how carers can be given extra support.
7. Primary Care Offer-Dr Crowe explained how the surgery qualifies for funding
for its capacity to provide the required range of extra services, including in
house phlebotomy, domiciliary phlebotomy , ear syringing, paediatric
services and treatment room services.
8. A Facebook for HRMC is now up and running.
9. AOB’s. Concern was expressed at the difficulties in accessing podiatry
services, particularly at the Top Valley Health Point.
Physio assessment services at the HRMC surgery are to end in March.
The Practice had the fifth (out of 50) best take up of the flu vaccine.
10. Date of next meeting-Wednesday 24th May.