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Welcome Health Science and Nursing Students We are delighted to have you! Instructions • Complete the five Educational Modules for Infection Control, Hospital Safety, Patient Diversity, Safety Goals and Age Specific Care • Complete the five educational modules quizzes with a score of 80% or better • Print a copy of your quiz results • Read information provided about Methodist Medical Center • Complete the HIPAA 101 training module • Print, read and sign the Confidentiality statement • Print and sign the HIPAA Training Documentation Form • Print and complete the Immunization Record • Give quiz report, confidentiality statement and immunization record to your instructor. MMC MISSION and VISION • We serve the community by improving the quality of life through better health. • MMC will be a local, regional and national healthcare leader known for compassionate care delivered with the highest quality. MMC VALUES • Integrity • Quality • Serving the Customer • Caring for and Developing our People • Using the Community’s Resources Wisely Parking Students are instructed to park in employee parking located behind the hospital off of West Tennessee Avenue. Smoking Policy Methodist Medical Center is a non-smoking facility. Visitors/staff can smoke ONLY in designated areas OUTSIDE the hospital. An enclosed smoking gazebo is located across from the Emergency Department. In-House Referral Services • • • • • • • • • Diabetic Specialist EnteroStomal Specialist Infection Control / Risk Management House Chaplain Safety and Security Engineering Outcomes Management Hospitality House Educational Learning Code Blue • Verify that patient is unresponsive ABC’s • A - Open airway • B – Breathing (Look, listen and feel) • C – Circulation …..if breathing call RN for change in status • Verify ‘white’ name tag (full code) • Call x1500 and begin CPR Code Blue – Student Role • Stay with assigned patient • You may go to the code room if situation allows • Assist as needed elsewhere • Be supportive of roommate HIPAA – Your Guide to the Privacy Rule • Health Insurance Portability and Accountability Act • A “Patients Rights” Law • Confidentiality • Protected Health Information (PHI) Integrity • …Building trust with our customers and each other by being honest, ethical and consistent in what we say and do. • “Always do right. It will gratify some people and astonish the rest.” Mark Twain Integrity (con’t) • Appropriate Staff and Leadership Behaviors • Guidance for fair treatment of employees, patient, customer service, billing, records, funds, conflict of interest, drugs or alcohol • Integrity reporting process: A concern arises Discuss the issue with supervisor or other company resource Contact the Integrity-Compliance Office Teamwork Philosophy • People working together, supporting, respecting and appreciating each other • We are linked by one common purpose: serving our patients and our community Teamwork Standards of Performance • Encourage each other • Solve problems immediately as a team • Rudeness is never appropriate • Welcome new staff • Hold an end-of-shift team meeting • Build relationships Teamwork Standards Con’t. • Be professional, but do not forget your sense of humor • Recognize and reward good teamwork • Be observant of the entire team’s work • Respect everyone for their skills C.N.A. • • • • • ADL’s, Vital Signs, Surgical Preps, Weights Admission Room Set-up Answer call lights Charting – Specific to their role Safety Monitoring: Restraint checks every 2 hours Falls precautions every hour • Patient checks every 2 hours for T, C, DB C.N.A. (con’t) • Post Mortum care • Meal tray set-up and pick-up • Obtain routine urine and stool specimens • Report changes in condition or in skin integrity • Support Role: Pick up Lab & RX, replace stock, cleaning, empty sharps containers LPN • 12 Hr. Chart Checks/Documentation • AcuChecks & Dressing Changes • Charting IV’s and drainage tubes • Medication administration • Monitor PCA’s, Blood, Epidurals and Chemo • Permits and check-off lists • Post-procedural and neuro checks LPN (con’t) • Routine treatments and procedures • Sign off orders/clarify orders • MD Communication and Pt. Education • Admission history – home medications • Starting and maintaining IV’s • Telemetry set-up and monitoring • Safety monitoring RN • Patient assessments • Blood initiation and monitoring • Reporting of Patient change of status to MD • Documentation, order sign-off and clarification • Discharge process • Patient and Family education – Disease process, surgery and procedures RN (con’t) • IV additive and med. pushes. Draw Blood • Initiate and maintain IV’s, PCA and Epidural pumps • Initiate care plans and order sets • Insertion of NG and feeding tubes • Initial intense special circumstance assessment (TEE, Arteriogram, Heart Cath.) RN (con’t) • Reporting test results • Rhythm interpretation and telemetry setup • TPN initiation and maintenance • Central line maintenance and drsg. • Restraint, Falls precautions, skin assessment • Medication administration Customer Service • Identify the Customer • Greet the customer • Introduce self before care begins • Keep the customer informed • Maintain privacy and confidentiality Customer Service (con’t) • Respond promptly to the customer needs and complaints • Stay calm in stressful situations • Listen attentively • Create a positive work environment • Be knowledgeable of hospital information Emergency Codes • Code • Code • Code • Code • Code • Code • Code Red Blue Green Pink Black Yellow Orange Fire Cardiac Arrest Pt. or staff in danger Baby Taken Bomb threat Disaster Helicopter arrival Emergency Codes (con’t) • Code Purple Hostage situation • Code Gray Severe weather • Code White NBC – Nuclear, Biological or Chemical exposure Fire Safety (R.A.C.E.) • Remove: Everyone from immediate area of danger • Activate: Alarm systems – Fire pulls and x1500 Code Red • Close: Doors and windows • Evacuate / Extinguish Management of Occupational Exposure • Confidential • Performed by or under supervision of physician or other licensed healthcare professional • Document circumstances of exposure • Identify source patient and test their blood • Make results available to exposed employee