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OUR VISION / GUIDING PRINCIPLES AT MOORCROFT SURGERY: • To ensure a positive patient experience of Primary Healthcare through appropriate, robust treatment provided by compassionate, skilled staff. • To empower patients to take responsibility for their own health and wellbeing. • To have the capacity and enthusiasm to remain adaptable to change and to embrace new challenges. • To provide/maintain an environment where EVERYONE feels respected & valued. • To manage a patient-centred service at a continuous level of achievement that guarantees its sustainability at the same/higher standards in the future. We aim to achieve these by: - ensuring all patients/service users, visitors and staff/colleagues are treated respectfully and fairly, with integrity and as individuals - striving to secure and maintain premises, staff, provision and structure that support first-class care now and in the future - making time to listen and respond to patient and staff needs & preferences - encouraging patients to self-manage conditions where appropriate - educating people in the active prevention of disease/illness - hiring the best possible staff and investing in their development - providing appropriate coaching and counselling where required - taking a holistic approach to patient care where possible - providing accurate, informed information for patients to base their decisions on - developing health, social and community signposting - helping patients manage their medications, monitoring and treatment - providing support to the families and carers of patients - displaying consistency in our standards and approach whilst retaining the ability to show flexibility where circumstances warrant it