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BUSINESS AND PROFESSIONAL
COMMUNICATION: PRINCIPLES
AND SKILLS FOR LEADERSHIP
Steven Beebe & Timothy Mottet
Prepared by: San Bolkan,
CSU Long Beach
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
CHAPTER 1
Communicating and Leading at Work
© B. O’Kane/Alamy
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Communication and You

Without communication skills, you are less likely to
be successful.
◦ Communication is the most valued workplace skill.
◦ Without effective communication skills, your career
may suffer.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership and You

Regardless of your professional goals, you will
influence others through communication.
◦ To lead is to influence others.
◦ Enhancing communication competence can enhance
leadership abilities.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Communication:
Making Sense and
Sharing Sense
© AP Photo/Douglas Gorenstein/NBC
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
The Nature of Communication

Human Communication is about:
◦ Making sense
◦ Sharing sense
◦ Creating meaning
◦ Verbal and nonverbal messages
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
The Components of Communication

Source: The originator of the message
◦ Encoding: Turning thoughts into a code
◦ Decoding: Interpreting the message






Message: The information communicated
Receiver: The person interpreting the message
Channel: The means by which the message is
expressed
Noise: Anything interfering with the interpretation of
the message
Feedback: The response to the message
Context: The environment of communication
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership:
Influencing Others
Through
Communication
© Chris Ryan/Alamy
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Perspectives

Leaders help make something happen

Leaders create the extraordinary

Leaders are ethical

What do these perspectives have in common?
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leader Versus a…
1.
Manager: A person appointed to coordinate and
facilitate.
- Keep things organized
- A focus on the short term
- Coordinates the work without influencing its
design
2.
Follower: A person who implements another
person’s plan
- Engage in the work designated by others
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
1.
Trait approach: A focus on the psychological and
physical attributes that make for an effective
leader.
- Intelligence
- Confidence
- Social skills
-Administrative skills
- Enthusiasm
- Honesty
- Competence
- Not afraid to speak up
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
2.
Functional approach: Leaders are people who
perform essential functions, tasks, and processes.
Task function
- Help the team get work done
- Ensure that the task gets completed
Process function
- Maintains a harmonious climate
- Promotes a friendly atmosphere
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
3.
Styles approach: Leaders use 1 of 3 primary
leadership styles.
Authoritarian
- Give orders and control others
Democratic
- Consult with the group for its input
Laissez-faire
- Take a hands-off approach
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
Three more leadership styles:
Situational
- Select styles as the circumstances change
Transformational
- Influence people to see the future in new ways
Servant
- Be of service to the group
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leading Others:
Communication
Principles at
Work
© Jupiter Images/Comstock Images/Getty Images
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Principles of Leadership
1.
Be aware of your communication
- Be aware of your motives
- Be aware that people perceive situations
differently
2.
Effectively use and interpret verbal messages
- Encode and decode accurately
3.
Effectively use and interpret nonverbal
messages
- Encode and decode accurately
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Principles of Leadership Continued...
4.
Listen and respond thoughtfully to others
- Be other-oriented
- Respond thoughtfully to others
5.
Appropriately adapt messages to others.
- Make a decision about your communication goal
- Tailor your message to the person receiving it
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Relating to Others

Relationship: An ongoing connection we make
with others

Interpersonal communication: When two people
interact to mutually influence each other for the
purpose of managing relationships

Impersonal communication: Communication by
which you respond to a person as an object or
based on their role
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
What do you think?

Can we treat all people interpersonally?

Are there times when communicating impersonally
is appropriate?

With whom do you normally communicate
impersonally?
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Collaborating with Others

Group communication: Communication that
occurs between 3 – 15 people
◦ Share a common goal
◦ Influence each other

Team: A coordinated group of people striving
towards a specific common goal
◦ Clearly defined roles, duties, and responsibilities
◦ More highly structured than a group
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Presenting to Others

Public communication: When a speaker
addresses a gathering of people to inform,
persuade, and/or entertain them
◦ Developing, organizing, and delivering a presentation
◦ More formal and structured than group or
interpersonal communication
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.