Download tutorial material here

Tutorial:


To understand interpersonal
communication process
To identify common barriers to effective
communication and how to overcome
them.
Jian Liang [email protected]
1
Agenda
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Quick Review
In-class Exercise on Communication
(one-way and two-way communication)
Discussion
2
The Communication Process
3
Key Elements in Communication
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Senders’ Encoding
Receiver’s Decoding
Discussion
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We Need Perspective Taking!
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4
Key Elements in Communication
Low channel richness
High channel richness
5
One-way communication
1.
2.
Facing the group, the
demonstrator will
instruct the participants
how to draw a diagram.
And s/he can answer all
questions from
participants.
Question: what is the
channel?
Two-way communication
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A demonstrator will
communicate a drawing
to the participants so
that they can correctly
replicate the drawing on
their papers.
Participants may neither
ask questions nor give
audible responses.
Question: what is the
channel?
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Discussion
1.
2.
What are your feelings about oneway and two-way communication?
Which one you like better, and why?
Is one-way or two-way
communication better?
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One-Way
Communication
Two-Way
Communication
Advantages
Advantages

Fast (efficient)

Clarification of Message (more
accurate)

Nonthreatening to Sender
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Disadvantages
Probability of Misunderstanding (less
accurate)
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Receiver Frustration
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Receiver Resentment
Receiver Input (immediate feedback)
Disadvantages

More Time-Consuming

Threatening to Sender
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3. Which Barriers?
Emotions
Filtering
Apprehension
Language
Barriers to
Effective
Communication
Information
Overload
Selective
Perception
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4. Lessons for Effective Communication
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Use Feedback - ask a set of questions about a
message to determine whether it was understood as
intended
Simplify Language - tailor the language to the
audience for whom the message is intended
Watch Nonverbal Cues – actions should be aligned
with words
Listen Actively - listen for full meaning
Constrain Emotions - emotions severely cloud and
distort the transference of meaning
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5. Management Implications
• Managers’ Dilemma
Directive (one-way communication) or
Participative (two-way communication)?
• Manipulation of Information
One of the most frequently used
management tactics
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