Download MEDICATION TURN AROUND TIME

The Concept of Two Processes
I. The Production Process:
The way we produce output.
II. The Improvement Process:
The way we change process number 1.
“People must be given time to work on the process, not just in the
process.”
R. Reid
Lack of Common Language
“What is my return on
investment?”
TOP
MANAGEMENT
MIDDLE
MANAGEMENT
“How many overtime hours
did we work this week?”
“How many units did I
produce?”
HOURLY
WORKERS
Juran’s Pyramid of Power
One of the causes of the lack of two-way communication is that managers and workers do
not share a common language. The language of quality is successfully being used in many
organizations to develop meaningful two-way communication.
Future State
TOP
MIDDLE
MANAGEMENT
MANAGEMENT
HOURLY
WORKERS
A common language:
“What is the level of quality?”
Open Honest Two-Way Communication
FOCUS-PDCA
Find a Process to improve
ACT
PLAN
Organize a Team That Knows the Process
-To hold gain
- Improvement
- To continue
- Data collection
improvement
Clarify Current Knowledge of the Process*
• Data for process
Improvement:
•Customer view
•Worker view
•Lessons learned
Understand Sources of Process Variation*
•Improvement
•Data collection
•Data analysis
CHECK
Select the Process Improvement
*
P
A
D
C
DO