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CM206
INTERPERSONAL COMMUNICATIONS
UNIT 8 SEMINAR
October 19th term, 2011
Opening Poll
What’s your favorite movie genre?
1. Action/adventure
2. Comedy
3. Drama
4. Horror
5. Musical
6. Other
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Agenda
Agenda
Opening
Student Questions
Review Unit 6
View Unit 7
Preview Unit 8
Wrap Up
3
Minutes
5
10
10
25
5
5
Announcements
• Don’t forget- ALL LATE WORK MUST BE SUBMITTED NO LATER
THEN THE END OF UNIT 8 TO RECEIVE ANY CREDIT!
• Unit 10 Reminder (there are two assignments worth 30 points to
you)
• Please check your grade book for outstanding assignments
• Reminder: Your grading professor is the only one who can answer
your specific grade related questions
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Student Preparation and Questions
Prior to attending the live seminar, or reviewing the
seminar recording, complete the following tasks:
1.Check your grades and think about your performance in
the previous unit:
• Where did you do well and where did you struggle?
• What would help you do even better in the current unit?
2.Read the current unit Overview, Seminar, and Discussion
pages.
3.Read the current unit recommended textbook pages.
4.Write down at least two questions you would like
answers to in the seminar.
CHAT: Type one of your questions into the chat window.
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UNIT 7 Review: How Does Emotion Affect I.C.?
Overview
Seminar
Discussion
Journal: Identify your emotional intelligence
strengths and limitations; provide examples of
where these have improved or hindered
communication, respectively, in your workplace
and personal life.
Lesson 1
Identify obstacles to effective communication of emotions in personal
and professional situations 45-90 min.
Lesson 2
Explain instances of effective and ineffective communication in terms of
the guidelines for communicating emotions effectively 3-4.5 hrs.
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UNIT 8: Communication Climate
Overview
Seminar
Discussion
Journal: Describe how you can incorporate:
(1) the elements of satisfying relationships
(2) the guidelines for healthy climates
into personal and professional settings.
Lessons
There are no Lessons in this unit
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UNIT 8: Journal Reflection
Study Chapter 8 and consult it as you write your journal reflections
Features of satisfying relationships (p. 197-203)
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•
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Investment
Commitment
Trust
Comfort with relational dialectics
• Autonomy/Connection
Novelty/Predictability
Openness/Closedness
• Negotiating Dialectical Tensions (neutralization, selection, separation, reframing)
Confirming and disconfirming climates (p. 204-211)
•
•
Evaluation/Description
Certainty/ Provisionalism
Control/Problem Orientation
Neutrality/Empathy
Strategy/Spontaneity
Superiority/Equality
Guidelines for creating/sustaining healthy climates (p. 211-216)
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•
•
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•
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Use communication to build confirming climates
Accept and confirm others
Affirm and assert yourself
Respect diversity in relationships
Respond constructively to criticism
Features of Satisfying Relationships
• Investment: What we cannot get back; when we perceive we put
more into a relationship then someone else we tend to be
dissatisfied and resentful.
• Commitment: Decision to remain.
• Trust: Believing in another’s reliability and emotionally relying on
another to look out for our welfare
- Self-Disclosure: Builds & reflects trust
Google Images
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Features of Satisfying Relationships
• Comfort with Relational Dialectics:
- Autonomy/Connection: Preserving individuality while nurturing connections
- Novelty/Predictability: Routine vs. Unpredictability
- Openness/Closedness: Wanting to share vs. Wanting to be private
Google Images
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Features of Satisfying Relationships
• Negotiating Dialectical Tensions
- Neutralization: each need is met to an extent, but neither is fully fulfilled
- Selection: Priority to one need
- Separation: Assign based on interactions
- Reframing: Redefine what is happening; new ways to think of it
Google Images
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Defensive & Supportive Climates
Defensive
•Evaluation: That’s stupid
•Certainty: You can’t
change my mind
•Strategy: Remember when
I helped you, well, now I
need you to help me…
•Control: Since I pay the
bills, I get to make the
choice…
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Supportive
•Description: I don’t agree
and here is why…
•Provisionalism: One way to
look at this might be…
•Spontaneity: I really need
your help…
•Problem Orientation:
Cultivates support- Let’s
talk it through and see how
we can fix it…
Defensive & Supportive Climates
Defensive
•Neutrality: Whatever
•Superiority: I’m better
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Supportive
•Empathy: I can understand
how you feel
•Equality: We are on the
same level
Google Images
Guidelines for creating/sustaining healthy climates
• Use communication to build confirming climates
• Accept and confirm others
• Affirm and assert yourself
• Respect diversity in relationships
• Respond constructively to criticism
Google Images
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UNIT 8: Tips for Success
• As you read Chapter 8, think about how each concept is
applicable to your life.
• As you write your journal reflection, consult the textbook
and use the relevant terminology to demonstrate that
you know the concepts.
• Use the scoring guide to check your work…
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UNIT 9 Preview: Managing Conflict in Relationships
Overview
Seminar
Discussion
What are the most important ethical issues in
interpersonal communication? Why do you
believe these are important? What moral
principles should guide our choices?
Lesson 1
Identify constructive and unproductive communication behaviors during
conflict in personal and professional situations 1-2 hrs.
Lesson 2
Explain instances of effective and ineffective communication in terms of
conflict management skills 3-4.5 hrs.
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Wrap Up
Poll Question
How many of you still
have questions?
 Yes
 No
Post your questions in
“Course Questions”
discussion board
(Link in Course Home menu)
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Agenda
Minutes
Opening
5
Student Questions
10 
Review Unit 7
10 
View Unit 8
25 
Preview Unit 9
5
Wrap Up
5