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Management and Leadership
Entrepreneur or Manager
Management Terms
Strategic Plans
Organizational Structure
Operational Plans
Situational Management
Conceptual Skills
TQM, Total Quality Control
Tactical Plans
Quality Control Program
Team Building
Human Relations (HR)
Nonverbal Communication
Time Management
Person who has the responsibility to coordinate
the people, the processes and resources of an
A leader is someone that others will follow.
Many entrepreneurs
Do not make good managers, but often must
learn to become good managers.
Planning is:
The act of setting goals, developing
strategies, outlining tasks, and creating
timelines to meet those goals
Strategic Plans are
long term. They map out goals for the business for 3-5
years and usually there is no specific target date.
Strategic plans focus on generalities like best, biggest or
most ……
Tactical Plans are
mid-range plans and focus on a year or less.
These plans consist of specific objectives and
target dates. Tactical plans show how to
accomplish the Strategic Plans.
Operational Plans are
short-term and help achieve Tactical Plans in day
to day business. These plans include policies,
rules, regulations and budgets.
Organizing is:
The grouping of resources in combinations
that will help the business reach it’s goals
Directing is:
The process of guiding and
supervising employees.
Controlling is:
The process of comparing your expected
results (goals) with actual performance.
Theory X
Management assumes employees are inherently
lazy and will avoid work because they dislike it.
As a result of this, management believes that
workers need to be closely supervised with
comprehensive systems of controls.
Theory Y
Management assumes employees are ambitious,
self-motivated and exercise self-control. It is
believed that employees enjoy their mental and
physical work duties.
Good Managers:
Shift managerial, X and Y theories,
depending on the task, individual and
business’s needs.
Shifting a management style to
fit the climate
In a set of circumstances is:
Situational Management
Business Climate is:
A prevailing atmosphere or attitude. Management
should promote a climate of growth for
employees, as well as for the business;
promoting creativity, innovation, goal
achievement and effective communication.
Image is:
The mental picture and feelings people
associate with a business.
Employees want to be associated with a
winner. Managers should create the
employee image of a successful business.
Human Relations (HR)
Helps management interact with employees,
vendors, suppliers and customers in the
form of communication, as a department
within an organization.
Team Building
Involves activities designed to encourage
employees to work better together,
creating a positive climate within an
Communication is:
The process of exchanging
Non-verbal Communication is:
Communication without spoken words.
Examples include: Facial
expressions, gestures, posture, eye
contact, personal space, clothing
choices, actions and behaviors.
Networking is:
The process of building and maintaining
Time Management is
The process of allocating time effectively.
Managers may have many projects and
activities in various stages of completion,
making Time Management skills very
7 Time Management Suggestions
1. Set and prioritize your goals.
2. Delegate work to others whenever possible.
3. Plan to spend blocks of time on specific
4. Schedule activities on a planning calendar.
7 Time Management Suggestions
5. Schedule most important work during the time of day,
when you are at your best. (Morning, Noon or Evening)
6. Create group assignments for most effective time use
and “Multi-task”.
7. Handle or eliminate interruptions, so not to take up time.
Conceptual Skills
Use of thinking, reasoning and logic to better
visualize a business’s future.
Organizational Structure is
Is how departments interrelate and who is in
charge of what?
Organizational Chart
Organizational Structure is usually determined by
job description, then by an Organizational Chart.
(Example, go to Link to see an Organizational
Quality Control Programs
Are a management function that is a check on the
production process within an organization.
Total Quality Management (TQM)
Is a Quality Control Program that is taken
from marketing research, customer service
surveys, management and employees to
determine how to improve a product.
TQM and other Quality
control programs
by Scott Adams
• Were developed by William Deming, (Columbia
University Professor). See Link 1 on Mr.
Martin’s website at: for
Deming’s 14 point process of TQM.