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Management and Leadership Entrepreneur or Manager Management Terms Manager Strategic Plans Organizational Structure Operational Plans Situational Management Planning Organizing Conceptual Skills Controlling Networking TQM, Total Quality Control Directing Tactical Plans Climate Quality Control Program Image Team Building Communication Human Relations (HR) Nonverbal Communication Time Management Manager Person who has the responsibility to coordinate the people, the processes and resources of an operation. A leader is someone that others will follow. Many entrepreneurs Do not make good managers, but often must learn to become good managers. Planning is: The act of setting goals, developing strategies, outlining tasks, and creating timelines to meet those goals Strategic Plans are long term. They map out goals for the business for 3-5 years and usually there is no specific target date. Strategic plans focus on generalities like best, biggest or most …… Tactical Plans are mid-range plans and focus on a year or less. These plans consist of specific objectives and target dates. Tactical plans show how to accomplish the Strategic Plans. Operational Plans are short-term and help achieve Tactical Plans in day to day business. These plans include policies, rules, regulations and budgets. Organizing is: The grouping of resources in combinations that will help the business reach it’s goals Directing is: The process of guiding and supervising employees. Controlling is: The process of comparing your expected results (goals) with actual performance. Theory X Management assumes employees are inherently lazy and will avoid work because they dislike it. As a result of this, management believes that workers need to be closely supervised with comprehensive systems of controls. Theory Y Management assumes employees are ambitious, self-motivated and exercise self-control. It is believed that employees enjoy their mental and physical work duties. Good Managers: Shift managerial, X and Y theories, depending on the task, individual and business’s needs. Shifting a management style to fit the climate In a set of circumstances is: Situational Management Business Climate is: A prevailing atmosphere or attitude. Management should promote a climate of growth for employees, as well as for the business; promoting creativity, innovation, goal achievement and effective communication. Image is: The mental picture and feelings people associate with a business. Employees want to be associated with a winner. Managers should create the employee image of a successful business. Human Relations (HR) Helps management interact with employees, vendors, suppliers and customers in the form of communication, as a department within an organization. Team Building Involves activities designed to encourage employees to work better together, creating a positive climate within an organization. Communication is: The process of exchanging information. Non-verbal Communication is: Communication without spoken words. Examples include: Facial expressions, gestures, posture, eye contact, personal space, clothing choices, actions and behaviors. Networking is: The process of building and maintaining relationships. Time Management is The process of allocating time effectively. Managers may have many projects and activities in various stages of completion, making Time Management skills very important. 7 Time Management Suggestions 1. Set and prioritize your goals. 2. Delegate work to others whenever possible. 3. Plan to spend blocks of time on specific activities. 4. Schedule activities on a planning calendar. 7 Time Management Suggestions (continued) 5. Schedule most important work during the time of day, when you are at your best. (Morning, Noon or Evening) 6. Create group assignments for most effective time use and “Multi-task”. 7. Handle or eliminate interruptions, so not to take up time. Conceptual Skills Use of thinking, reasoning and logic to better visualize a business’s future. Organizational Structure is Is how departments interrelate and who is in charge of what? Organizational Chart Organizational Structure is usually determined by job description, then by an Organizational Chart. (Example, go to Link to see an Organizational Chart) Quality Control Programs Are a management function that is a check on the production process within an organization. Total Quality Management (TQM) Is a Quality Control Program that is taken from marketing research, customer service surveys, management and employees to determine how to improve a product. TQM and other Quality control programs Dilbert © by Scott Adams www.dilbert.com • Were developed by William Deming, (Columbia University Professor). See Link 1 on Mr. Martin’s website at: teacherweb.com for Deming’s 14 point process of TQM.