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OHS
Chapter 2
“Communication
Process”
5/25/2017
1
Topics of Discussion
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Elements
Principles
Components
Processes
Levels of communication
Characteristics of competent
communicators
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Elements
• Process
• Symbols
• Meaning
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Principles
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Transactional
Complex
Unavoidable
Continuous
Learned
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Components
Context
• People
• Occasion
• Task
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Components
Environment
• 5 Senses
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Components
Climate
• Emotions
1. Negative
2. Positive
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Components
Communicator
• Creates meaning
• Sends and receives messages
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Components
Message
• Conveys content
• “ feeling
• “ relationship
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Components
Channel
• Space through which a message
passes
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Components
Noise
• Disrupts communication
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Components
Barrier
• Blocks communication
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Components
Feedback
• Assurance
• Adjustment
• Insight
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Processes
Senders-Receivers
• Sensory perception
• Encoding
• Transmitting
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Processes
Receiver-Senders
• Acquiring
• Decoding
• Provide feedback
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Levels of
Communication
InTRApersonal
• 1 person
• Most used level
• Origination of all
communication
• Self talk
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Levels of
Communication
InTERpersonal
• 2 people
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Levels of
Communication
Small group
• 3 or more in discussion
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Levels of
Communication
One to group
• Many listeners with one speaker
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Levels of
Communication
Mass
• Reaching millions with one
transaction
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Competent Communicator
Characteristics
Ethical
• Keeps confidences
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Competent Communicator
Characteristics
Accessible
• Makes
others
feel welcome
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Competent Communicator
Characteristics
Responsible
• Admits mistakes
• Follows through
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What This Means
• Communication requires a great
deal of effort and thought
• It has many opportunities for
miscommunication
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