Download Jump Start Communication after Deployment

Jump Start Communication after Deployment
FACILITATOR’S NAME
DATE
Jump Start Communication after Deployment (MAR 2103)
1
Communication is impacted
7% by words, 38% by voice
qualities, and 55% by body
movements.
- A. Barbour “Louder than Words: Nonverbal Communication”
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Jump Start Communication after Deployment (MAR 2103)
Objectives
 Recognize the components of effective
communication.
 Discuss best practices for effective
communication.
 Apply communication tips to ease
reintegration after deployment
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Jump Start Communication after Deployment (MAR 2103)
Setting the Stage for Communication
• Respect
• Active Effort
• Timing
• No Attacks
– “I” messages
• Be Honest
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Jump Start Communication after Deployment (MAR 2103)
YOU vs. “I”
YOU MESSAGE:
YOU are not listening to what I am saying!
“I” MESSAGE:
I feel frustrated when I have to repeat my
point because I think I am not being
heard.
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Jump Start Communication after Deployment (MAR 2103)
Setting the Stage for Communication
• Respect
• Active Effort
• Timing
• No Attacks
– “I” messages
• Be Honest
6
Jump Start Communication after Deployment (MAR 2103)
Communication Skill Tips Exercise
With your table brainstorm tips for your assigned
communication skill and record them on a piece of butcher
block paper.
Verbal – what do you need to consider when speaking to someone?
Non-verbal – what do you need to consider about body language?
Listening – what do good listeners do?
Feedback – what is feedback? What makes it effective?
Manage Stress – what can you do if you start to get upset during
communication?
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Jump Start Communication after Deployment (MAR 2103)
Verbal Communication Tips
• Think before you speak
• Make eye contact
• Be specific and clear
• Be concise
• Be positive
• Verbal Modeling
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Jump Start Communication after Deployment (MAR 2103)
Nonverbal Communication Tips
• Reading nonverbal communication
– Practice observing people
– Be aware of individual differences
– Look at nonverbal signals as a group
• Using nonverbal communication
– Use nonverbal signals that match your words
– Adjust you nonverbal signals to the context
– Use body language to convey positive feelings
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Jump Start Communication after Deployment (MAR 2103)
Active Listening Tips
• Focus fully on the speaker
• Avoid interrupting
• Avoid appearing judgmental
• Show your interest
• Provide feedback
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Jump Start Communication after Deployment (MAR 2103)
Feedback Tips
• Restate the original content and feeling
(Parrot/Paraphrase)
• Don’t express opinion as fact
• Explain your reasons
• Ask questions
• Be courteous
• Critique the content not the person
• Respond, don’t react
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Jump Start Communication after Deployment (MAR 2103)
Manage Stress during Communication
• Recognize you are becoming stressed
• Take a moment to calm down
• Bring senses to the rescue
• Look for humor
• Be willing to compromise
• Agree to disagree
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Jump Start Communication after Deployment (MAR 2103)
Handling Communication
When You Are Upset
• 48 hour rule
• Stop
• Think
• Talk
• Listen
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Jump Start Communication after Deployment (MAR 2103)
Objectives
 Recognize the components of effective
communication.
 Discuss best practices for effective
communication.
 Apply communication tips to ease
reintegration after deployment
14
Jump Start Communication after Deployment (MAR 2103)
Jump Start Communication after Deployment
FACILITATOR’S NAME
DATE
Jump Start Communication after Deployment (MAR 2103)
15