Download Message you want to send

Introduction to Communication in Health
and Social Care (Adults and Children and
Young People)
Learning Objectives
By the end of the end of the session you will
1.Identify a range of communication methods
2.Outline how to identify an individual’s communication
and language needs, wishes and preferences
3.Identify a range of barriers to communication
4.Describe factors that promote communication and
overcome barriers
What is Effective Communication?
• Communication is the way we exchange thoughts,
opinions, facts and information.
• Communication is an essential part of a caring
relationship and encourages trusting relationships
with the individuals, other workers and families that
you work with.
Message
you want
to send What I
mean
A
How it’s
sent –
(tool)
What is
received What I
understand
A and B = Participating
Communicators
What is
received What I
understand
How it’s
sent –
(tool)
B
Message
you want
to send What I
mean
Ways we Communicate
• Speaking/listening
• Writing/reading
• Body language/non-verbal
Effective Spoken Communication
•
•
•
•
•
Ensure that you speak clearly
Give clear instructions
Use appropriate language
Use appropriate tone
Think of the person you are
speaking to
• Be polite
• Use language that will be understood
Ineffective Spoken Communication
•
•
•
•
•
Being rude
Swearing
Using offensive language
Using slang
Making comments about
personal attributes
• Not tailoring tone, rhythm,
speed of speech to the needs of the recipient.
Activity 3. Sentences
Group 1.
• Call me if you’re going to be late
Group 2.
• Do you want something to eat?
Group 3.
• Where are you going tonight?
Draw a Holiday
Score:
10 points if your island is in the middle
10 points if your ship is to the left of the island, but not
touching it
15 points if you have more than one fish
20 points if the base of the palm tree is on the island
15 points if more than two of the birds are in the air
20 points if the sailor is on the ship, not swimming
Draw a Holiday
Score:
15 points if any coconut is on the tree
25 points if any porthole is on the ship
25 points if the hula dancer is dancing on the island
20 points if the sun is to the left
15 points if the sun is on the right
10 points if the sun is in the middle
Closed Questions
A closed question could be answered with either a
single word or a short phrase, usually 'yes' or 'no'.
•
•
•
•
Can I help you with that?
Please may I have a piece of that pie?
Would you like to go to the cinema tonight?
Would you like to find a better supplier?
Open Questions
Open questions are likely to receive a longer answer.
They typically begin with the following words:
•
•
•
•
•
What
Why
How
Where
Who
Open Questions
Examples of open questions.
•
•
•
•
•
Why is that important to you?
How do you feel about that?
What did you do on your holiday?
Who will you invite to your party?
How did you approach working on that project?
Which Conveys the most
Communication?
• Spoken word
• Tone of voice
• Body language
Which Conveys the Most
Communication?
• Spoken word
7%
• Tone of voice
38%
• Body language
55%
Signs and Symbols
Signs and Symbols
Identifying Individuals’
Communication Needs
•
•
•
•
•
•
Care/support plan
Ask the individual
Talk to your colleagues
Observe colleagues.
Family members
Communication Passport
Introduction to Communication in Health
and Social Care (Adults and Children and
Young People)