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Communication with
Hollywood’s Best Communicators
By Kevin Lieberman
Originally Created for Melech AZA’s
Dude…You’ve Got Issues Social Action Night – May 2007
Source: Heller, Robert, and Tim Hindle. Essential Managers: Communicate Clearly. DK Essential Managers.
ADAPTED FOR RLTI 2009
Communication
• Communication Positively
– Breaking down barriers is one of the first steps
toward good communication. Maintaining eye
contact, listening to what the other person is
saying, and mirroring body language all help you
to communicate successfully.
Direct gaze shows
attention
Relaxed arms (and
legs) show lack of
tension.
Looking
other
person in
the eye.
Using a hand to gesture
emphatically is one way to
reinforce a verbal point.
Positive Posturing
Neutral Posturing
Tilting your head slightly shows
you are listening.
Direct gaze and smile show
friendly attention.
Body facing front and
open posture show
confidence.
Lightly
clasped
hands
Slight slumping shows lack of
confidence.
Positive Posturing
Negative Posturing
Knitting brow and closed
eyes show doubt.
Indirect gaze displays
sense of uncertainty.
Experiencing Conflict – The closed eyes and nose-pinching reveal inner
conflict about what is being heard.
confusion and
Showing Uncertainty – Pen biting is a throwback to the need to be nursed.
shows fear and lack of confidence.
This
Aggressive expression
Gesturing with your hand
adds emphasis
Emphasizing A Point – Using a hand to gesture emphatically is one way of reinforcing a
verbal point.
Raised eyebrows indicates
interest
Paying Attention – Eyes making contact and the body leaning forward
alertness and readiness to assist the speaker.
show
Hands on hips indicate
determination and ability
to take control
Body turned away signifies
rejection of what other
person is saying.
Types of Communication
• Written Word
– The written word is the
basis of organizational
communication, and is
used because it is
relatively permanent
and accessible.
Types of Communication
• Spoken Word
– Conversations, interviews,
meetings, phone calls,
debates, speeches,
announcements.
– Verbal exchanges in person
and by phone are used
because of their immediacy;
they are the chief means by
which organizations work on
a day-to-day basis.
Types of Communication
• Symbolic Gestures
– Facial expressions, actions,
deeds, one of voice, silence,
stance, posture, movement,
immobility, presence.
– Action and body language
profoundly but unconsciously
affect people – propaganda
depends on the manipulation
of positive and negative signs.