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Health and Wellness Self-Esteem and Mental Health Using Good Communication Skills Chapter 3: Section 2 Pages 55-60 Ifill-Roseau Adapted from Lifetime Health Objectives By the end of this lesson, students will have been able to do the following: Summarize why good communication is important. Differentiate between passive, assertive, and aggressive communication styles. Name five characteristics of good listening skills. List three examples of body language. List five ways to improve your speaking skills. Ifill-Roseau Adapted from Lifetime Health Key Terms Passive – Aggressive – Hostile and unfriendly in the way one expresses oneself Assertive – Not offering opposition when challenged or pressured Direct and respectful in the way one expresses oneself Empathy – The ability to understand another person’s feelings, behaviors, and attitudes Ifill-Roseau Adapted from Lifetime Health Do Now Draw or write an example of good and poor communication skills Give your interpretation of the following quote: – “Words are the most potent drug mankind uses.” (-Rudyard Kipling) Ifill-Roseau Adapted from Lifetime Health Good Communication Is Important Communication is the process through which two or more people exchange information. – Preventing Misunderstanding – Building Healthy Relationships – Expressing Yourself Ifill-Roseau Adapted from Lifetime Health Communication Styles Passive – Aggressive – Does not offer opposition when challenged or pressured To be hostile and unfriendly in the way one expresses oneself Assertive – Express oneself in a direct, respectful way. Ifill-Roseau Adapted from Lifetime Health Speaking Skills Voice Volume – Tone and Pitch – Inflections or emphasis in your voice (convey the attitude you are trying to express) Empathy – How loud or soft you are speaking The ability to understand another person’s feelings, behaviors, and attitudes. “I” Messages and “You” Messages – An “I” message is a way of talking that explains how you feel while remaining firm, calm, and polite (express feelings without blaming: how & why) Ifill-Roseau Adapted from Lifetime Health The Wright Family Listening Activity Left Right http://www.cdc.gov/HealthyYouth/SHI/training/10-Resources/docs/WrightFamily.pdf http://www.learnerslink.com/right_and_left.htm Ifill-Roseau Adapted from Lifetime Health Listening Skills Communication includes not only sending messages but also receiving messages or listening. – Active Listening – Letting the speaker know you are listening and clarifying anything that is confusing. Paraphrasing Using your own words to restate what someone else said. Ifill-Roseau Adapted from Lifetime Health Body Language Nonverbal communication – Facial expression – Gestures – Posture Ifill-Roseau Adapted from Lifetime Health Passive Body Language signals Posture – Gestures – Fluttering hands, twisting motions, shoulders shrugs, and frequent head nodding Facial expression – Slumped, shoulders forward, shifting often, chin down, sitting with legs entwined Lifted eyebrows, pleading look, wide-eyed, rapid blinking, nervous or guilty smile, chewing lower lip, showing anger with averted eyes, blushing, and guilty look Voice – Quiet, soft, higher pitch, uhs, ahs, hesitations, stopping in “midstream” nervous laughter, statements sound like questions with voice tone rising at the end Ifill-Roseau Adapted from Lifetime Health Assertive Body Language Signals Posture – Gestures – Casual hand movements, Relaxed hands, Hands open, Palms out, Occasional head nodding Facial Expression – Erect but relaxed, Shoulders straight, Few shifts, comfortable, Head straight or slight tilt, Sitting: legs together or crossed Relaxed, thoughtful, caring or concerned look, few blinks, genuine smile, relaxed mouth, show anger with flashing eyes, serious look, slight flush of color Voice – Resonant, firm, pleasant, smooth, even-flowing, comfortable delivery, laughter only with humor, voice tones stay even when making statement Ifill-Roseau Adapted from Lifetime Health Aggressive Body Language Signals Posture – Gesture – Chopping or jabbing with hands, clenched hands or pointing, sweeping arms, sharp, quick nods Facial Expression – Erect, tense, rigid, shoulders back, jerky shifts or planted in place, chin up or thrust forward, sitting: heels on desk, hands behind head or tensely leaning forward Furrowed brow, tight jaw, tense look, unblinking glare, patronizing or sarcastic smile, tight lips, shows anger with disapproving scowl, very firm mouth or barred teeth, extreme flush Voice – Steely quiet or loud, harsh “biting off” words, precise measured delivery sarcastic laughter statements sound like orders or pronouncements Ifill-Roseau Adapted from Lifetime Health Closure How can relationships be improved by good communication? How are “I” messages different from “you” messages? Make a list of three aggressive statements. Then change the aggressive statements to assertive statements. Ifill-Roseau Adapted from Lifetime Health Works Cited Images. Retrieved on March 10, 2006 from http://www.images.google.com Friedman, D. P., Stine, C.C., and Whalen, S. (2004). Lifetime Health. Austin, Texas: Holt, Rinehart, and Winston. Ifill-Roseau Adapted from Lifetime Health