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COMMUNICATION SKILLS
KIN 331 – Peak Performance
Prof. Kim
Albert Lum
LaRon Mitchell
Larissa Ugto
ICE BREAKER!!!
• Gather in groups of 34 people
• Each person take 1
minute to share their
Spring Break
highlights.
Objectives…
• Basics of communication
• Importance of communication
• Non-verbal communication
• Listening skills
• Cultural barriers
• Skit activity
• Tips to improve communication
What is COMMUNICATION?
“the interchange of thoughts, opinions or
information through speech, writing or signs”
(dictionary)
Importance of Communication
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Classroom
Work
Relationships
Social skills
Athletics
★ Six Elements of the Communication
Process
1. Decide you want to share what you want, value, or
2.
3.
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6.
feel with someone.
Translate the thought to be communicated to a
message.
Sending the message: word articulation.
Channeling the message: speaking through words &
production of sound waves.
Receiver acquires message and interprets/decodes
Receiver internally deliberates the response—Happy?
Angry? Etc..
Paralanguage
• Pitch
-highness/lowness of a sound
• Resonance
-richness/thinness of your voice
• Articulation
-”the adjustments and movements of speech organs involved in pronouncing a
particular sound, taken as a whole”
• Tempo
-rate of movement; pattern
• Volume
-loudness/softness
• Rhythm
-uniformity; patterns
Listening
A Vital Element in the Communication Process
“We hear half of what is said (50%),
we listen to half of that (25%),
we understand have of that (12.5%),
we believe half of that (6.25%)
and we remember half of that (3.125%).”
Did you know that….
The impact of a message is divided as:
7% Verbal (words)
38% Paralanguage
55% Body Language
Non-Verbal Communication
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Physical appearance
Posture
Gestures
Touching
Facial expressions
Sign language
Zones of Space:
How Close Is TOO Close
4. Public Zone
-20’ or more
-teaching a class
3. Social Zone
-4’-12’
-business gatherings/parties
2. Personal Zone
-1½’ – 4’
-conversations with friends
1. Intimate Zone
-0’’ – 18’’
-lovers/ very close friends
Activity I: Facial Expressions
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Holding a new born baby
The loss of a close friend; death.
Watching a scary movie.
Watching Scary Movie.
Winning the lottery.
Group member does NOT show up on
presentation day.
Cultural Barriers In
Communication
• Video clip
“Using Positive Language”
by: Robert Bacal
Homework II: Article Summary
• beneficial
• Reduces conflict
• writer/speaker: credible, respectable
Activity II: Skits
1. Student & teacher communication
-What are better approaches for the student?
-Should the teacher be more aggressive in the future?
1. Athlete & coach communication
-How could the athlete have handled this better?
-Was the coach right for benching his star player for the next
game?
Improving Communication Skills
• Speaking
-keep eye contact
-be aware of body language
-carefully choose words
– Listening
-listen with empathy
-listen with openness
-be mentally prepared to listen
-practice on improving concentration
-remind yourself not to judge speaker
-listen with your eyes
-observe body language
-listen for main ideas
-build vernacular/vocabulary
-remove distractions when possible
-be committed!
THE END!
Questions? Comments? Concerns?