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4 Chapter 4 Communication Skills Chapter Communication Skills Chapter 4 Section 4.1 Communication with Others Section 4.2 Other Forms of Communication Glencoe Managing Life Skills Chapter 4 Communication Skills 1 Chapter 4 Communication Skills Section 4.1 Communicating with Others Communication combines verbal and nonverbal messages that convey your thoughts and feelings. Good communication is clear and free of mixed messages. Glencoe Managing Life Skills Chapter 4 Communication Skills 2 Chapter 4 Communication Skills Content Vocabulary communication verbal communication nonverbal communication body language eye contact “I” message tone mixed message assertive aggressive passive active listening feedback interject Academic Vocabulary barrier hinder Glencoe Managing Life Skills Chapter 4 Communication Skills 3 Chapter 4 Communication Skills The Communication Process • Using good communication skills can help you avoid misunderstandings. • Verbal communication and nonverbal communication may send messages that conflict. communication verbal communication The process of sending and receiving messages between people Sending messages with words. Glencoe Managing Life Skills Chapter 4 Communication Skills 4 Chapter 4 Communication Skills The Communication Process • Nonverbal communication is sending messages without words. • Communication barriers include misunderstandings, poor listening skills, and language and culture. nonverbal communication Communication without words through the use of facial expressions and gestures. Glencoe Managing Life Skills Chapter 4 Communication Skills 5 Chapter 4 Communication Skills The Communication Process • Some ways communication challenges are met are through Braille, sign language, and technology. What are some other communication challenges that you face every day? Glencoe Managing Life Skills Chapter 4 Communication Skills 6 Chapter 4 Communication Skills The Messages You Send • Effective communication can be learned, practiced, and improved. • Body language is a person’s posture, facial expressions, gestures, and way of moving. body language A person’s posture, facial expressions, gestures, and way of moving. Glencoe Managing Life Skills Chapter 4 Communication Skills 7 Chapter 4 Communication Skills The Messages You Send • Eye contact is direct visual contact with another. • “I” messages are statements that allow you to say how you feel and think. eye contact “I” messages Direct visual contact with another person’s eyes. A statement that allows you to say how you feel and what you think, rather than criticizing someone else. Glencoe Managing Life Skills Chapter 4 Communication Skills 8 Chapter 4 Communication Skills The Messages You Send • Tone is the way a person says something. • A mixed message occurs when your words and body language do not communicate the same thing. tone mixed message The way a message would sound if it were read aloud. When your words and body language do not communicate the same thing. Glencoe Managing Life Skills Chapter 4 Communication Skills 9 Chapter 4 Communication Skills The Messages You Send • Knowing the right time and place to communicate can improve communication. Glencoe Managing Life Skills Chapter 4 Communication Skills 10 Chapter 4 Communication Skills The Messages You Send • It is most effective way to communicate your ideas and feelings is to be assertive, rather than forcing your point, or allowing others to force theirs. assertive Expressing your ideas and opinions firmly and with confidence. Glencoe Managing Life Skills Chapter 4 Communication Skills 11 Chapter 4 Communication Skills The Messages You Receive • Accurately interpreting the messages you receive is as important as the way you send them. Glencoe Managing Life Skills Chapter 4 Communication Skills 12 Chapter 4 Communication Skills The Messages You Receive • Criticism is spoken or written opinions that point out someone’s shortcomings. • Ignore criticism that is inaccurate or hurtful; focus on what is helpful. What are the differences between hurtful criticism and constructive criticism? Glencoe Managing Life Skills Chapter 4 Communication Skills 13 Chapter 4 Communication Skills The Messages You Receive • Active listening is concentrating on what is being said to understand and remember the message. • Feedback occurs when a listener lets a speaker know he or she is trying to understand active listening Concentrating on what is said so you understand and remember it. Glencoe Managing Life Skills Chapter 4 Communication Skills feedback Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered. 14 Chapter 4 Communication Skills The Messages You Receive • Do not interject; that is, insert something into a discussion. • Instead of interjecting, express your interest, and restate the message in your own words. interject Insert a comment or gesture into a discussion. Glencoe Managing Life Skills Chapter 4 Communication Skills 15 Chapter 4 Communication Skills Section 4.2 Other Forms of Communication • Special skills are required to avoid confusion and unclear messages when you are not able to communicate face to face. Glencoe Managing Life Skills Chapter 4 Communication Skills 16 Chapter 4 Communication Skills Content Vocabulary text message clarification Glencoe Managing Life Skills Chapter 4 Communication Skills Academic Vocabulary foster convey 17 Chapter 4 Communication Skills Phone Calls and Text Messages • A text message is a message sent in text form, which appears on a cell phone screen or other electronic device. text message A short, typed message sent between cellular telephones. Glencoe Managing Life Skills Chapter 4 Communication Skills 18 Chapter 4 Communication Skills Phone Calls and Text Messages • Use active listening and provide feedback when communicating by texting or phone because you are not face to face with the sender. • Other tips include: find a good time and place, do not disturb others, and leave clear messages. How can you ensure you are not disturbing others with your cell phone conversations? Glencoe Managing Life Skills Chapter 4 Communication Skills 19 Chapter 4 Communication Skills Communicating in Writing • E-mail is a large part of written communication today. • Good writing and reading skills are important in these forms of communication. • When writing, organize your thoughts, use the right tone, keep it simple, and make all your points. Glencoe Managing Life Skills Chapter 4 Communication Skills 20 Chapter 4 Communication Skills Communication in Relationships • Good relationships depend on good communication. • Many arguments can be avoided if you ask for clarification, which makes things clearer. Glencoe Managing Life Skills Chapter 4 Communication Skills 21 Chapter 4 Communication Skills Communication in Relationships • Communicating effectively increases understanding wherever you work, live, or play. Glencoe Managing Life Skills Chapter 4 Communication Skills 22 Chapter 4 Communication Skills Chapter Summary Section 4.1 Communicating with Others • Communication involves sending and receiving verbal and nonverbal messages. • Verbal messages use words, while nonverbal messages are sent without the use of words. • “I” messages help you communicate how you feel and what you think without hurting the feelings of other people. Glencoe Managing Life Skills Chapter 4 Communication Skills 23 Chapter 4 Communication Skills Chapter Summary Section 4.1 Communicating with Others • Body language, eye contact, and personal appearance all contribute to the messages you send. Glencoe Managing Life Skills Chapter 4 Communication Skills 24 Chapter 4 Communication Skills Chapter Summary Section 4.2 Other Forms of Communication • When you are not communicating face-to-face, you cannot depend on body language and facial expressions, so you must really focus on being clear. Glencoe Managing Life Skills Chapter 4 Communication Skills 25 Chapter 4 Communication Skills Chapter Summary Section 4.2 Other Forms of Communication • Telephone etiquette involves choosing an appropriate time and place to call or text and avoiding distractions. • When communicating in writing, you need to consider to whom you are writing, the purpose of your message, and the subject of your message. Glencoe Managing Life Skills Chapter 4 Communication Skills 26 Chapter 4 Communication Skills Review Do you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions. The slides in this section include both English and Spanish terms and definitions. Start Glencoe Managing Life Skills Chapter 4 Communication Skills 27 Chapter 4 Communication Skills communication comunicación The process of sending and receiving messages between people. El proceso de enviar y recibir mensajes entre personas. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 28 Chapter 4 Communication Skills verbal communication comunicación verbal Sending messages with words. Enviar mensajes con palabras. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 29 Chapter 4 Communication Skills accountability responsabilidad The willingness to accept the consequences of your actions and words. Estar dispuesto a aceptar las consecuencias de sus propias acciones o palabras. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 30 Chapter 4 Communication Skills Nonverbal communication Comunicación no verbal Communication without words through the use of facial expressions and gestures. Comunicación palabras a través del uso de expresiones faciales y gestos. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 31 Chapter 4 Communication Skills body language lenguaje corporal A person’s posture, facial expressions, gestures, and way of moving. Postura, expresiones faciales, gestos y forma de moverse de una persona. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 32 Chapter 4 Communication Skills Eye contact Contacto visual Direct visual contact with another person’s eyes. Contacto visual directo con los ojos de otra persona. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 33 Chapter 4 Communication Skills “I” message Mensaje “Yo” A statement that allows you to say how you feel and what you think, rather than criticizing someone else. Una declaración que te permite mostrar cómo te sientes y lo que piensas, en vez de criticar a alguien más. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 34 Chapter 4 Communication Skills tone tono The way a message would sound if it were read aloud. La forma en que un mensaje puede sonar si se lee en voz alta. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 35 Chapter 4 Communication Skills mixed message mensaje confuso When your words and body language do not communicate the same thing. Cuando tus palabras y tu lenguaje corporal no comunican lo mismo. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 36 Chapter 4 Communication Skills assertive Expressing your ideas and opinions firmly and with confidence. expresarse con confianza Expresar sus ideas y opiniones con confianza y autoridad. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 37 Chapter 4 Communication Skills aggressive agresivo Forceful and pushy. Que usa la fuerza y es prepotente. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 38 Chapter 4 Communication Skills passive pasivo A communication style characterized by keeping opinions to oneself and being vulnerable to the influence of others. Estilo de comunicación caracterizado por mantener las opiniones para uno mismo y ser vulnerable a la influencia de otros. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 39 Chapter 4 Communication Skills active listening escuchar activamente Concentrating on what is said so you understand and remember it. Concentrarse en lo que se dice para entenderio y recordialo. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 40 Chapter 4 Communication Skills feedback retroalimentación Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered. Occurre cuando el que oye deja al que habla saber que él o ella está tratando de entender el mansaje que se está comunicando. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 41 Chapter 4 Communication Skills interject cultivar Insert a comment or gesture into a discussion. Expresar un comentario o gesto en una plática. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 42 Chapter 4 Communication Skills text message mensaje de texto A short typed message sent between cellular telephones. Un mensaje corto escrito y enviado entre teléfonos celulares. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 43 Chapter 4 Communication Skills clarification ccccc To make something clearer with further explanation. Please provide spanish word/translation as this was not in the book. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 44 Chapter 4 Communication Skills barrier barrera Obstacles. Obstáculos. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 45 Chapter 4 Communication Skills hinder obstruir Get in the way of. Metarse en el camino de. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 46 Chapter 4 Communication Skills convey comunicar Express or deliver a message. Expresar o enviar unmensaje. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 47 Chapter 4 Communication Skills foster promover Encourage a relationship. Formentar una relación. Show Definition Glencoe Managing Life Skills Chapter 4 Communication Skills 48 Chapter 4 Communication Skills End of End Of Chapter 1 Chapter 4 The Amazing World of Food Glencoe Managing Life Skills Chapter 4 Communication Skills 49