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OCR Cambridge National in
Health and Social
Care
(Level 1/2)
R022
Communicating and working with
individuals in health, social care and
early years settings
Communication
What types of
communication are used
in Health and Social Care
settings?
Communication
Verbal – eg
clarity/tone/pace/
empathy
Communication
Non-verbal – eg
Body
language/gestures
/facial expressions
Communication
Written – eg
leaflets/letters/care
plans
Communication
Specialist – eg
braille/sign
language/advocates
Non Verbal Body Language
Non Verbal Body Language
can often convey more
information than verbal
communication.
What do you think this body
language means?
Excitement?
Anger?
Exasperation?
What do you think this body
language means?
Relaxation?
Frustration?
Indifference?
Can our body language say one
thing and our verbal communication
say something else?
What skills and qualities does a
practitioner need to find out how someone
really feels?
professional
soft
respect
voice
understanding
empathy
patience
manner
So what may stop a
person from
communicating effectively
with a practitioner?
Barriers to communication
Inadequate space
Poor lighting
Barriers to communication
Patronising
language
Speech difficulties
Barriers to communication
Noisy
environment
Inappropriate body
language
Ways to overcome barriers
Adapting the
environment
Calm tone
Staff training
You will…
Understand how to
communicate
effectively.
Understand the
personal qualities
that contribute to
effective care.
Be able to
communicate
effectively within a
health, social care and
early years setting.
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