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Copyright © 2015 Cengage Learning Chapter 2 Team and Intercultural Communication Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity 2 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity 3 Variables of Group Communication Copyright © 2015 Cengage Learning Conflict • Is greatly misunderstood and often avoided • Should focus on issues, not personalities Conformity • Means agreement to ideas, rules, or principles. • Can result in groupthink, when people think too similarly Consensus • Represents group support for a decision even if some members have reservations. • Is not required for every decision—only important ones Team Communication | Collaborative Writing | Intercultural | Diversity 4 How Can Conflict Be Constructive? ● Makes us more aware of problems ● Encourages change ● Makes life more interesting ● Increases the quality of Copyright © 2015 Cengage Learning © YURI ARCURS/SHUTTERSTOCK When have you experienced constructive conflict on a team? How was it resolved? Team Communication | decision making ● Helps us understand ourselves better ● Increases our self-confidence Collaborative Writing | Intercultural | Diversity Copyright © 2015 Cengage Learning Discuss in Initial Team Meetings What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences? What if someone needs help completing a task? How should he or she handle this? What if two team members are having a conflict? How should it be resolved? Which decisions will be most important for our team? How should we make those decisions? Team Communication | Collaborative Writing | Intercultural | Diversity 6 How to Give Feedback Be descriptive Avoid labels Don’t exaggerate ©NOTARYES/SHUTTERSTOCK Copyright © 2015 Cengage Learning Speak for yourself Use “I” statements Team Communication | Collaborative Writing | Intercultural | Diversity 7 Effectively Using “I” Statements Copyright © 2015 Cengage Learning “When you . . .” Describe the behavior without judgment or exaggeration. State the facts specifically. “Because I . . .” Describe why you are affected and connect facts with your feelings. Team Communication | Collaborative Writing | “I feel . . .” Tell how the behavior affects you. Listen to example 1 Listen to example 2 Intercultural | Diversity 8 Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity 9 Strategies for Team Writing Identify Project Requirements Determine project goals Copyright © 2015 Cengage Learning Identify project components Create a Project Plan Divide work fairly Create a project plan Decide how you'll share information Team Communication Draft the Writing Revise the Writing Finalize the Project Begin with an outline Allow enough time for editing the draft Have everyone proofread the final document Agree on a writing style Share information | Collaborative Writing | Provide feedback Be clear about delivery Make sure you have a single “voice” in the project Have each team member review the entire draft Intercultural | Diversity 10 Simple Project Plan Copyright © 2015 Cengage Learning Writing a Business Plan Who Task By When Madeline Create wiki. April 20 Madeline Draft an outline for the business plan. April 22 Griffin Draft company overview section (mission, vision, etc.). April 24 Beata Draft management profiles. April 24 Madeline Research local ice cream shops and other businesses for competitive analysis section. April 30 [To be continued] Team Communication | Collaborative Writing | Intercultural | Diversity 11 Commenting on Peers’ Writing Read first for meaning. Assume the role of reader—not instructor. Point out sections that you liked and those you disliked. Use “I” language (not “You need to make this clearer” but “I was confused here”). Copyright © 2015 Cengage Learning Comment helpfully—but sparingly. Emphasize the writer when giving positive feedback and the text when giving negative feedback. Avoid taking over the text. Team Communication | Collaborative Writing | Intercultural | Diversity Wikis Improve Work in Teams • Improved work processes • Better collaboration • More contributions • Better work outcomes Copyright © 2015 Cengage Learning • Improved knowledge management • Less email • Fewer meetings Team Communication | Collaborative Writing | Intercultural | Diversity Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity 14 Copyright © 2015 Cengage Learning Understanding Cultural Values • • • • • • • Individualism Time Orientation Power Distance Uncertainty Avoidance Formality Materialism Context Sensitivity R. GINO SANTA MARIA/SHUTTERSTOCK Team Communication | Collaborative Writing | Intercultural | Diversity 15 Comparing Cultures ● Choose two countries. ● Enter them into the model. Copyright © 2015 Cengage Learning What differences do you notice? Do these differences reflect your own experience with people from these cultures? Team Communication | Collaborative Writing | Intercultural | Diversity Copyright © 2015 Cengage Learning Personal Spaces for Social Interaction Team Communication | Collaborative Writing | Intercultural | Diversity 17 Copyright © 2015 Cengage Learning Communicating Across Cultures Maintain Formality STEVEN COBURN/SHUTTERSTOCK Team Communication Communicate Clearly Show Respect JEREMY WOODHOUSE/BLEND IMAGES/JUPITER IMAGES | Collaborative Writing | ANDRESR/SHUTTERSTOCK Intercultural | Diversity Copyright © 2015 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity 19 Copyright © 2015 Cengage Learning Gender Communication Patterns Women Men • Communicate to build rapport • Interrupt to agree with or to support what another person is saying • Talk out solutions with another person • Emphasize politeness • Don’t call attention to own work • Externalize success and internalize failures • Speak differently to other women than they do to men • Communicate to preserve independence and status • Interrupt to dominate a conversation or to change a subject • Tend to be directive in their conversation • Call attention to own work • Dominate discussions during meetings • Internalize success and externalize failures • Speak differently to other men than they do to women Team Communication | Collaborative Writing | Intercultural | Diversity What Are Better Ways To Write… ● If an employee is scheduled to work on a holiday, he’ll receive double time. • An employee scheduled to work on a holiday will receive double time. OR • Employees scheduled to work a holiday will receive double time. ● If he/she doesn’t finish his/her part of a Copyright © 2015 Cengage Learning project, he/she will be replaced. • If someone doesn’t finish an assigned part of a project, that person will be replaced. Team Communication | Collaborative Writing | Intercultural | Diversity
