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1 XAC08-6 Professional Project Management This Lecture: Bla, bla, bla, bla Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Communication Management Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! Week 07 23 March 2006 Marc Conrad Office: D104 – Park Square [email protected] M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006 2 The Art of Communication Noise Encode Wieviel Uhr ist es? Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to What’s the time? Decode Quelle heure est-il? Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Sender Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! Receiver M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006 3 The Art of Communication Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! • Sender-Receiver models feedback loops, barriers to communication • Choice of media informal writing, face-to-face, e-mail • Writing style active, passive, word choice • Presentation techniques body language, design of visual aids • Meeting management techniques preparing an agenda, dealing with conflict M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006 4 Adding staff during the project increases the number of possible communication channels. • Determine and limit who will communicate with whom and who will receive what information. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! M i l k • 8 Stakeholders = 28 communication channels. • n Stakeholdes = ½ n (n-1) communication channels. XAC08-6 Professional Project Management Semester 2, 2005-2006 5 Methods of Conflict Resolution • Confrontation • Compromise Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Directly facing a conflict with focus on a win-win problem-solving approach. Most effective method. Give-and-take approach to bring some degree of satisfaction to all the parties. • Smoothing Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! De-emphasizing areas of differences. • Forcing Win-lose approach. • Withdrawal To withdraw from an actual or potential disagreement. Least desirable method. M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006 Kathy Shwalbe: Introduction to Project Management, Thomson 2006 6 Conflict Resolution – which method when? Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! Method of Conflict Resolution Confrontation Importance of Relationship Importance of Task high high Compromise medium medium Smoothing high low Forcing low high Withdrawal low low M i l k From: XAC08-6 Professional Project Management Kathy Schwalbe: Introduction to Project Management, Thomson Semester 2,2006 2005-2006 PMBOK® Processes of Communications Management • Communication Planning - determining the information and communications needs of the stakeholders: who are they, what is their level of interest and influence on the project, who needs what information, when they will need it and how it will be given to them. • Information Distribution - making needed information available to project stakeholders in a timely manner. • Performance Reporting - collecting and disseminating performance information. This includes status reporting, progress measurement and forecasting. • Manage Stakeholders - managing communications to satisfy the needs of and resolve issues with project stakeholders. 8 Stakeholder Analysis • Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to • Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. • Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! • M i l k (Tools & Techniques, Communication Planning) Stakeholders are individuals, work groups and organizations that are actively involved in the project, or whose interests can be positively or negatively affected as the result of project execution or project completion. See “Human Resources” for a list of typical stakeholders. Stakeholder analysis serves two purposes: to determine the information needs of the various stakeholders. to devise a communication strategy that will best serve the project. See example for Communication Management Plan. XAC08-6 Professional Project Management Semester 2, 2005-2006 9 Information Distribution Techniques and Communication Skills Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. • Dimensions of communication: Written and Oral Internal and External Formal and Informal Vertical and Horizontal Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006 10 Summary Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers sayEven that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. • Communication is an essential task in Project Management. • Various strategies for conflict resolution • PMBOK® Processes of Communication Management. • Stakeholder Analysis. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! M i l k XAC08-6 Professional Project Management Semester 2, 2005-2006