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Developing Good Communication and Listening Skills Diane Sanicola 1 Pre Test • Do people clearly understand the points you are trying to make? • How well do you understand points someone else is trying to make? • Name 6 types of non verbal communication. • Name 3 elements of listening skills. Diane Sanicola 2 Successful Communication • Effectively give information (speaking and writing) • Effectively receiving information (listening and reading) Diane Sanicola 3 Non-verbal Communication • • • • • • Posture Tone of voice Handshake Facial Expressions Eye Contact Arms and Hands Diane Sanicola 4 Posture • Sit slightly forward in the seat and lean forward slightly. If you must cross your legs, put one knee on top of the other. Diane Sanicola 5 Tone of voice • • • • Ask your friends – Are you loud or quiet? Always speak clearly and distinctly. Never shout or speak too quietly. If your name is hard to pronounce, say it slowly when you introduce yourself. Diane Sanicola 6 Handshake • A firm handshake is a sign of confidence • Take the entire hand in yours, grip firmly and shake up and down slightly. • Make sure you dry sweaty palms before you shake! Diane Sanicola 7 Facial Expressions • Smiling is good! • It shows you are friendly and excited to be there. • Always smile at least in the beginning and at the end. Diane Sanicola 8 Eye Contact • Whenever speaking to someone be sure to look them in the eyes. • Looking down will convey a message of being unconfident. • Looking to the side will convey dishonesty • Rolling your eyes is considered a sign of disrespect. Diane Sanicola 9 Arms and Hands • Do you talk with your hands? Limit this in an interview or presentation. • Sitting with your arms crossed makes you look defensive and not open to one’s offer. • Have an open accepting posture. Diane Sanicola 10 Speak Effectively • Be Calm and Honest • Speak for yourself • Be Brief and to the point • Be positive • Use appropriate language • Avoid extremes • Address a problem behavior • Be aware of your body language • Avoid conversation weakeners Diane Sanicola 11 Conversation Weakeners • Qualifiers • Fillers • Victim Language • Poor Inflection • Inappropriate Language • Minimizing Diane Sanicola 12 Listening Skills • Hearing • Understanding • Judging Diane Sanicola 13 Hearing Listening enough to catch what the speaker is saying, If you can repeat a fact from the speaker, then you have heard what has been said. Diane Sanicola 14 Understanding • Take what you have heard and understand it in your own way. • Try to paraphrase or summarize the speaker’s facts. Diane Sanicola 15 Judging • After you are sure you understand the speaker, ask yourself if it makes sense. • Question the fact or the point Diane Sanicola 16 Tips for being a good listener • • • • Give your full attention to the speaker Make sure your mind is focused Let the speaker finish before you begin to talk Let your self finish listening before you begin to speak • Listen for main ideas • Ask questions • Give feedback Diane Sanicola 17 Let’s try it! Break into groups of threes. Tell a story to a member of your group while the third member critiques your listening skills. Switch roles until everyone has had a turn. Diane Sanicola 18 Post Test • How can you change your communication so people clearly understand the points you are trying to make? • How can you listen more effectively? • Name 6 types of non verbal communication. • Name 3 elements of listening skills. Diane Sanicola 19