Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Promoting e-commerce in the United Kingdom Peter Kilborn Moscow, 4 September 2007 _______________________________________________________ Book Industry Communication About BIC • Set up in 1991 by trade associations to promote technology • Also funded by individual corporate subscribers (publishers, booksellers and service providers) • Independent and impartial; leading supply chain consensus _______________________________________________________ Book Industry Communication UK supply chain initiatives • • • • • Standard Book Number/ISBN TeleOrdering Whitaker BookTrack/Nielsen BookScan Industry Returns Initiative Batch.co.uk _______________________________________________________ Book Industry Communication Focus of supply chain activity • KPMG’s 1997 report ‘Unlocking the Supply Chain’s Hidden Prize’ • Costly and inefficient • Key areas for improvement – E-commerce – Product information – Returns _______________________________________________________ Book Industry Communication What is e-commerce? • Communicating electronically • Enabling automatic processing by trading partners • Eliminating rekeying of data; reducing errors • Using automation to replace labourintensive activities _______________________________________________________ Book Industry Communication The e4books project • Launched in 2004 • Increase amounts of e-commerce use in the supply chain • Provide practical guidance to smaller publishers and booksellers • Dispel misconceptions about cost and difficulty _______________________________________________________ Book Industry Communication Project objective E-day: 1 May 2008 • All trading partners able to send and receive electronic messages • About 200 days to go! _______________________________________________________ Book Industry Communication Back in 2004 • TeleOrdering widely used by booksellers • EDI well established • Cost and complexity of traditional EDI for big/small and small/big trading relationships • The web as a low-cost and inclusive alternative to EDI _______________________________________________________ Book Industry Communication Forms of e-commerce • • • • EDI (Electronic data interchange) Transmission by internet (FTP, AS2) Internet-based commercial services Web services _______________________________________________________ Book Industry Communication Supply chain e-commerce • Electronic supply of - and access to product information • Order, order acknowledgment, delivery note and invoice/credit note • Electronic returns transactions _______________________________________________________ Book Industry Communication What has e4books done? • Promoted e-commerce through trade press, speaking opportunities, newsletters, conferences • Worked with systems suppliers on integrating services • Established an accreditation scheme _______________________________________________________ Book Industry Communication What has e4books done? • Launched web services standards • Made publishers reassess business models – Need for integrated systems – Outsourcing of distribution • Encouraged booksellers to migrate to electronic services _______________________________________________________ Book Industry Communication What has e4books done? • TeleOrdering has abandoned fax and mail for orders to small publishers • One publisher will only accept electronic orders from January 2008 • Growth of wholesaler e-commerce • Electronic volumes up to 80/90 percent _______________________________________________________ Book Industry Communication The view from now • Increasing acceptance of e-commerce • Younger people receptive to new technologies • Services becoming more integrated, more user-friendly • Environmental awareness • Good progress made _______________________________________________________ Book Industry Communication After e-Day • Some paper transactions will continue • … but trading partner pressure will continue the process • Accreditation scheme goes on • Promotion of e-commerce remains a core BIC activity _______________________________________________________ Book Industry Communication Thank you for listening For further information: http://www.bic.org.uk [email protected] _______________________________________________________ Book Industry Communication