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Web Content Management Update University of Louisville April 12, 2005 Content Management Systems Content management systems are used to systematically create, organize, publish, manage and maintain web-based information and resources. Content Management at UofL Content Types Software Academic Resources Blackboard ULink Portal and PeopleSoft Self-service Document Imaging and Archiving Document collaboration and sharing Departmental web creation and maintenance PeopleSoft Portal OnBase DocuShare ??? UofL Departmental web sites Inconsistent in look and feel Navigation changes from page to page Content often out of date Variable quality of content Content difficult and labor intensive to maintain Web pages not designed to be handicapped accessible Goal 1. Provide tools, resources and support for departmental web creation and maintenance that will: Simplify creation and maintenance of web sites Ensure a consistent look and feel Provide for handicapped accessibility Enable maintenance by causal web users Support editorial processes (content approval and scheduling workflow) Content Management System Features Page templates Structured data entry Create consistent look and feel across a set of pages Maintain navigation across site Build in accessibility Use web standards Create and maintain content without use of HTML Ease maintenance for non-technical content owners Workflow process Allows for approval from editor before publishing Scheduling of content can automate removal CMS features (continued) Separation of content from presentation Allows reuse of content with telephones, handhelds, and other devices Provide built-in applications types Mail forms Departmental calendar of events Departmental news Photo Gallery Advanced search Evaluation Process Organize CMS Team Interview CMS users and stakeholders Examine technical requirements Develop strategy and evaluation criteria Survey available software Implement pilot project Develop recommendation Review with advisory groups Evaluation Criteria System Capabilities (required) Compatible with proposed Linux environment Load Balancing and Scalability Supports LDAP authentication Distributed administration Granular (role-based) privileges Evaluation Criteria (continued) Product Features (required) Accessibility Support (section 508 and WAI) Flexible and fully customizable templates Capability to assign different look and feel by unit Content approval workflow Ability for casual users to maintain content Evaluation Criteria (continued) Product Features (required) SSL compatible Unlimited license for servers, users, and URLs Ability to interoperate seamlessly with other UofL web environments, portal, etc. Availability of commercial support Evaluation Criteria (continued) Product Features (desired) Content Scheduling Human readable and publishable URLs Version control Advanced Search capabilities Support web standards (XHTML and CSS) Undo Evaluation Criteria (continued) Product Features (desired) Automatic generation of navigation Through-the-web editing Online help Available training Content syndication Wide user base Inexpensive to deploy Evaluation Criteria (continued) Built-in Applications Mail form Departmental calendar of events Departmental News Photo Gallery Search Engine Site map Survey/polls Forum Popular CMS Products ContextXML Uses XML with XSLT to store and deliver content. Focus on content re-use. Commercial $100K+ licensing Documentum Focus on massive sites for storage and publications of internal corporate information. Commercial $500K+ licensing Drupal PHP based small to mid-size CMS. Open Source licensing eZpublish PHP based small to mid-size CMS. Open Source licensing IBM CMS (Websphere) Large scale CMS. integrates with Lotus Notes, DB2, and Websphere applications server. Commercial $250K+ Popular CMS Products (cont’d) Interwoven Large scale system focusing on versioning, workflow, and templating. Commercial $400K+ Mambo Focus on corporate web sites, PHP based CMS. Open source licensing Midgard Popular Australian-based enterprise content management framework (tool set). Open source licensing Microsoft CMS Enterprise CMS based on Microsoft web server, sharepoint, and .NET technology. Commercial $100K+ licensing OmniUpdate ASP updating server for web sites. Commercial peruser licensing model. Popular CMS Products (cont’d) Plone Flexible enterprise content management system based on Zope’s content management framework. Open source licensing. RedDot Enterprise content management system with a sophisticated editing capability. Commercial $150K+ licensing SiteRefresh Flexible Java based web publishing toolkit. Commercial $25K+ licensing Typo3 Popular European-based open source CMS. Open source licensing WebGUI Modular object-oriented “application framework” for content management. Open source licensing. Results of Product Survey Very wide variety of options and approaches Options range from individual blogging software to comprehensive enterprise application systems CMS products are often dependent on additional vendor product sets such as Lotus Notes, Microsoft Sharepoint server, etc. Results of Survey (continued) Commercial options Expensive and proprietary Primarily targeted at business, e-commerce sites Open source options Good fit with existing network and server environment (Linux, apache) Open, flexible and customizable Good fit with departmental publishing needs Top Candidate Plone CMS Open source Highly customizable Support for large enterprise departments Enable rapid implementation Maintenance by casual users Wide user base Commercial support available Plone Characteristics Compatible with UofL environment Cross-platform support: Linux, Windows, Sun, Apple, BSD Support for LDAP authentication Ability to distribute administration and privileges Content scheduling and approval Ability to import/export websites Plone Characteristics (continued) Standard templates validate to web standards (XHTML and CSS) Standard templates implement accessibility standards (WAI and 508) Supports load balancing and scalability Existing experience Commercial support Plone Characteristics (continued) A sample of Plone users include: Duke University North Carolina State UNC, Chapel Hill Rice University, Houston Loyola University, Chicago NASA Mars rover - http://mars.telascience.org/home Sigma Xi, research Society - http://exchange.sigmaxi.org/ Implementation Considerations Establish production environment and LDAP connection Identify technical support staff (1/2 FTE) Develop user support staff (1/2 FTE) Additional Helpdesk resources Develop documentation and training Develop sample templates Develop custom support offerings Summary A content management system can help University departments develop consistent web sites, meet accessibility standards, ease maintenance of content by casual users, and implement editorial processes to maintain content quality. The Plone CMS is currently the top candidate. Implementation will require: Integration with enterprise infrastructure, including LDAP Technical support staff (1/2 FTE estimated) End user support and training (1/2 FTE estimated) Additional HelpDesk resources Discussion This presentation is located at http://docushare.louisville.edu/dscgi/ds.py/Get/File-8560/ Mike Dyre [email protected] 852-7770