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CHAPTER 9
SELECTING AND PLACING
HUMAN RESOURCES
Chapter 9

SELECTING AND PLACING HUMAN RESOURCES
Objectives
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Define selection and explain the use of selection criteria and
predictors
Diagram the phrases of a typical selection process, in
sequence
Discuss the reception and application form phrases of the
selection process
Identify two general and three controversial types of tests
Discuss three types of interviews and several key
considerations in the selection interview
Construct a guide for conducting a selection interview
Explain how legal concerns affect background investigations of
applicants
Discuss why medical examinations, including drug testing, may
be useful in the selection process
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-2
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-3
Chapter 9

SELECTING AND PLACING HUMAN RESOURCES
Administering the Selection Process
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Legal concerns
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Selection responsibilities
 Centralized employment office
 Using teams for selection
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Selection process
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-4
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-5
Chapter 9

SELECTING AND PLACING HUMAN RESOURCES
Reception and Job Preview / Interest Screening
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Computerized screening
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Realistic job previews
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Application forms
 EEO considerations
 Weighted application forms
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Résumés
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Immigration requirements
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-6
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
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Selection Testing
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Ability and aptitude tests
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Assessment centers
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Psychological / personality tests
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Polygraph and honesty testing
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Employee Polygraph Protection Act
Honesty tests
Questionable tests
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-7
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
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Selection Interviewing
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EEO considerations
Types of interviews
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Structured
Situation
Behavioral description
Indirect
Stress
Panel
Interviewing basics
 Planning
 Controlling
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Questioning technique
 Good questions
 Poor questions
 Listening responses
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-8
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-9
Chapter 9
SELECTING AND PLACING HUMAN RESOURCES
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Background Investigation
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Types of references
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Legal constraints
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Privacy Act of 1974
Fair Credit Reporting Act
Risks of giving references on former employees
Negligent hiring
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Reference-checking methods
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Medical examinations
 Drug testing
 Genetic testing
Human Resource Management, 9E
Mathis and Jackson © 2000
South-Western College Publishing
9-10