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e-TechServices
Hosted & Managed Services
Overview
• Premier IBM Business Partner
• Headquartered in Gainesville, Florida
• Founded in 1999 as a VAR (Value Added Reseller)
• Provide IT Infrastructure solutions around open system components
• Services strengths with I/T Infrastructure
 Storage, Servers, Backup/Recovery, High Availability, Disaster
Recovery, Consolidation, Virtualization, Rationalization, Security
• Focus on Higher Education, Health, Government, and Commercial
• Consulting, designing, planning, implementing, and supporting service
offerings
• Outstanding client satisfaction and value
• Began focusing on providing hosting and managed services in 2010
Current IT Challenges
• Total Cost of Ownership Management
– Reduce TCO and improve ROI
– Eliminate vendors with appealing acquisition costs, but high ownership
costs
– Do more with less
– Contain or reduce costs without cutting staff, service levels or capacity
• Requirement for Best Practices
• Management of Virtualized IT environments
• A Focus on Disaster Recovery
– Technology catching up to limited budgets
– Hardware & Software Solutions
• Governance & Regulatory Compliance
Gap between Federal revenue and spending1
(Percentage of GDP)
2 (Percentage of
Federal
Deficit
1991-2011 Average
Deficit:Projections
2.8%
GDP)
2012-2021 Average Current Policy Deficit: 5.3%
Avg. Historical Spending (1970-2010): 20.8%
Avg. Historical Revenues (1970-2010): 18.0%
1991-2011 Avg Deficit: 2.8%
2012-2021 Avg Current Policy Deficit: 5.3%
Current Policy
State & Local Budget Deficits3
(Percent of GDP)
Current Law
Governments, already under
pressure to perform and
transform, are seeing that
pressure compounded by
unprecedented uncertainty
1,2 Source: Averting a Fiscal Crisis, (estimate based on CRFB Realistic Baseline), The Committee for a Responsible Federal Budget, May 2011
3
Source: State and Local Government Fiscal Outlook, 2011 Update, Government Accountability Update, April 2011
Spending
(US$B)
Installed Base
(M Units)
$300
50
Power and cooling costs x8
$250
 Today, each
dollar of new
servers cost
$2.50 to
manage and
administer
Server mgmt and admin costs x4
New server spending
$200
45
40
35
30
$150
25
20
$100
$50
15
10
5
$0
0
SOURCE: IDC, ‘Worldwide Server Power and Cooling Expense 2006-2010,’ Document #203598
Source: IBM
The use of IT based solutions raises the efficiency of organizations, but this also
increases the reliance on the IT services, therefore solutions must address these
critical business continuity requirements.
Single Instance Local Disaster
of each VM Recovery (Data
Saved)
(No DR)
Remote HA (Clusters,
Local HA
Redundant HW,
(Clusters,
Failover to Remote )
Redundant HW)
Local HA
(Clusters,
Same HW)
If failure, restart
virtual image.
If failure, local
failover to different
VM
If failure, local
failover to different
HW
If failure, local or remote
failover to different HW
IMPACT
Data Loss,
Transaction Loss
Transaction Loss
Loss on HW Failure
only
Operation pause, Loss
if datacenter failure
Operation pause
Scale Out
Scale Out
Scale Out
Scale Up
Scale Out
Scale Up
Scale Out
SCALING
Recovery
If failure, restart
virtual image
Current State
Desired State
MATURITY
Why Hosted & Managed Services?


Predictable monthly, quarterly or annual payments
Potential flexibility to add or reduce capacity

Preserves cash flow for higher-yield investments

Allows more acquisitions within current budget


Reduces technology obsolescence
Accelerates implementation of new technology

Cost savings from asset management

Offloads risk in hardware asset disposal


Offloads management duties & risk
Reduces total cost of ownership
Managed Services Payment
Options
Flat or Fixed Payment – fixed term,
fixed rate, fixed residual, fixed monthly
payment
Deferral – delay first payment for
some period
Solution: Data Vaulting
• Designed to aid organizations in getting their data off-site in a secure
manner
• Primarily intended to assist with initial efforts at building out disaster
recovery or providing regulatory archive compliance
–
First step in building a DR solution is to get the data offsite
frequently enough to meet RPO (Recovery Point Objective)
–
Provide geographical separation consistent with Florida Statute
• Number of replication techniques available
–
Replication technique selected based on client needs, resources
and capabilities
• Data secured using VPNs and/or session (i.e. TLS) encryption
• Data may be encrypted at rest at replication target site depending upon
replication technique
• Offer a spectrum of solutions between fully managed and capacity-only
Solution: Disaster Recovery
• Designed to aid organizations in providing disaster recovery for critical
business applications and comply with legal requirements for DR
• Solutions designed around client RPO (Recovery Point Objectives) and RTO
(Recovery Time Objectives)
• Number of replication techniques available
–
Replication technique selected based on client needs, resources
and capabilities
• Number of compute capacity types and reservations available
• Data secured using VPNs and/or session (i.e. TLS) encryption
• Data may be encrypted at rest at replication target site depending upon
replication technique
• Offer a spectrum of solutions between fully managed and capacity-only
Solution: On & Off Premise Backup
• Backup and Recovery services are critical to safe guarding data and
operations
• Often difficult to attract and retain highly skilled people for complex
backup environments involving replication, tape rotations, etc.
–
Many times an organization invests in training a staff member
only to have the individual seek out employment elsewhere
• e-Tech provides backup as a managed service on and off client premises
–
May use either customer or e-Tech supplied hardware &
software
• Data secured using VPNs and/or session (i.e. TLS) encryption
• Data may be encrypted at rest at replication target site depending upon
backup solution
• Offer a spectrum of solutions between fully managed and capacity-only
Solution: Remote Hosting
• e-Tech has partnered with a national network service provider (NSP) with
over 70 hosting location in the CONUS (Continental United States)
• The NSP owns a comprehensive fiber plant covering most of the CONUS
• e-Tech provides facilities in it's preferred locations where it already
maintains a presernce or anywhere requested by the client and available
• Secure facilities
–
Staffed 24x7 with security and usually operational personnel
–
Locked cages and/or racks
–
Controlled and logged access to facilities
• May use either customer or e-Tech supplied hardware & software
• Offer a spectrum of solutions between fully managed and capacity or
facility only
Solution: Remote Management
• e-Tech provides management of IT assets on client premises from remote
location
–
May involve some on-site work from time to time
• Designed to allow clients with a small, but complex, IT component to have
it expertly managed by certified engineers, while leaving it physically
located with the rest of the organization's IT assets.
• Intended to reduce costs of staffing for smaller organizations
–
Eliminates the need for over worked and under appreciated staff
to be experts on everything in their environment
–
e-Tech is a virtual staff member
• Examples
–
Remotely managed firewall services
–
Remotely managed PowerHA/AIX environments
–
Managing firmware and upgrades to the environment
Why e-TechServices?
• e-Tech has been desgining and building these solutions for clients since
1999 and assisting them in operating and maintaining them
• e-Tech will continue to design and build solutions for clients, but no allow
alleviate them of the problems of operating increasingly complex
environments
• e-Tech undertands the business and technical requirements of its' clients
and helps to best meet those requirements under difficult budgets
• e-Tech is committed to outstanding client satisfaction and value
• e-Tech has a team of certified experts with considerable experience
meeting the unique challenges of Florida-based clients
• e-Tech works with product suppliers to improve and refine products to
ensure the perform up the rigorous standards needed for successful
implementations
Thank You