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The new face in Right-shoring Ismail Al Naqi Dubai 1950’s 30 years later Higher impact on Knowledge Economy Dubai Road Map to build a knowledge Based Economy •R&D • Pharma • Biotech • Technology • Nanotech Enabled services • Wireless • Financial • Health • Media • Telecom / IT Lower impact on Knowledge Economy Trade • E-Government Logistics Transportation Tourism Short Term Impact Long Term Impact Dubai 1992 Dubai 2004 Burj Dubai the tallest in the world Dubai value proposition New York London Frankfurt Well connected location Tokyo Singapore Hong Kong Strategic location The most Pro-Business attitude The Best Regulatory Environment Consistently strong economic outlook Relatively low cost work environment Almost 0% crime rate The West Dubai & Region 8 hour time difference Thriving Tourist Destination Asia Pacific Highly Cosmopolitan work environment GDP Growth – International Comparison Country 2002 % Euro Area 0.9 UK 1.7 France 1.3 Germany 0.2 Netherlands 0.2 Spain 2.0 Portugal 0.4 Switzerland 0.2 USA 2.4 Japan 0.2 Source: OECD Economic No. 74, December 2003 & ESRI Quarterly Economic Commentary, Winter 2003 Dubai 7% in 2002 (Source DDIA) Dubai 8.1% in 2003 (Source DDIA) Around 93% of which is from NON-OIL sectors (Source DDIA) A Birth of a New Initiative Dubai Outsource Zone What is Dubai Outsource Zone The world first free zone dedicated to the outsourcing industry Dubai Outsource Zone mission To create an infrastructure, environment and attitude that will enable Outsourcing, off-shoring, ITES and BPO companies to operate locally, regionally and globally, from Dubai, with significant competitive advantage Value Proposition SET-UP BENEFITS • 100% Tax Free • No Corporate Tax • No Income tax • No Custom Duty •100% foreign ownership • Full Currency convertibility • No restrictions on profits or OPERATIONAL capital repatriation BENEFITS • Stringent attrition laws • Reduced real estate and telecommunication cost • GOVERNMENT INCENTIVE • EASE OF OPERATIONS • Hassle-free Company registration • Hassle-free company laws and legal framework • Flexible labour laws for recruiting • INFRASTRUCTURE during part-time projects • 24-hour visa service • Quick access to Knowledge Workers due •toSCALABILITY fast-track immigration process Value Proposition • Part of the world’s largest commercial system of IP telephony • Multiple connectivity options (lease line, international toll free, satellite, Voice VPN etc) • Structured cablingSET-UP supporting BENEFITS Gigabit applications • Intelligent buildings with built-in redundancy (UPS) • Serviced office space & Land lease option • Common infrastructure and virtually no utilities downtime • Scalable broadband internet access to desktop • FREEcomponents ZONE supporting • Network scalable operations • Scalable upgrades to network management services • EASE OF OPERATIONS • Scalable office space that enable quick ramp-up of operations • Ability to easily expand work-force across nationalities • Data Center Facility • INFRASTRUCTURE OPERATIONAL BENEFITS • SCALABILITY Regional Talent Pool Levant: Jordan, Lebanon and Syria Africa: Egypt, Libya, Algeria, Morocco, Tunisia & South Africa Middle East: Iran and Turkey Sub Continent: India, Pakistan and Sri Lanka Asia: Philippines AT Kearney Country Valuation Independent research commissioned in August 2003 to assess Dubai Outsource Zone’s attractiveness as offshore operations location…ranked no. 3 in the world*. * Research model uses USA as frame-of-reference, i.e. as origin of offshore transactions DUBAI OUTSOURCE ZONE Market Segments • • • • • • • • • • Finance and Accounting Customer Care Human Resources Transaction Processing Information Technology Graphics Engineering Back Office Operations Research & Development Consultancy Products and Services Incorporation & Licensing State of the art office space Satellite Communication Telecommunication Services Call Center Technology Employee residency & visa’s permit Hosting & Security Services Plug & Play Center Research Center And more Perspective View “What’s good for business is good for Dubai” and “The role of Dubai Government is to Manufacture business opportunities for businesses” Thank you