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Hosted by Ms. Varano Major Business Activities Working in the global economy TQM Entrepreneur A Little bit of Everything 100 100 100 100 100 200 200 200 200 200 300 300 300 300 300 400 400 400 400 400 500 500 500 500 500 PRODUCTION The major business activity that involves making a product OR producing a service Row 1, Col 1 Example: Computers & technology OR clothing *They change the way businesses/consumers interact *They affect the kinds of products or services offered by businesses *They affect the business operations AND the ways they do business Explain what an innovation is and how innovations affect business 1,2 Effectiveness is doing something RIGHT Efficiency is doing it QUICKLY What is the difference between effectiveness and efficiency? Give an example of both. 1,3 Someone who starts, manages, and owns a business What is an entrepreneur? 1,4 20% (1/5) What % of small businesses fail within the first 3 years? *5% *10% *20% *30% *50% 1,5 Marketing This major business activity includes all the activities between business and customers involved in buying and selling goods and services 2,1 Competition, Cheaper Labor, Cheaper Prices, Innovations What are some challenges that American businesses face when they compete with foreign countries? 2,2 A process of managing quality; it MUST be a continuous way of life and perpetual improvement in EVERYTHING that a company does; It is the idea that team work and continual improvement of work procedures and products results in overall improvement and success of the company. What is the concept of Total Quality Management (TQM)? 2,3 Gross Domestic Product: The total market value of all goods & services produced in a country in a year. *If it is increasing at a reasonable rate (between 2-3%) each year that indicates that citizens are employed…making money…and spending money on a variety of items which means that businesses are thriving, selling products, and making a profit. *If the GDP is negative or falls rapidly it is an indication that the country is in a recession *If the GDP grows too fast it is an indication that the country is facing inflation What is Gross Domestic Product and how does it explain a nation’s current economic stability? *What does a negative GDP indicate? *What does a very large increase in GDP indicate? 2,4 Supply: the number of similar products that will be offered for sale at a particular time and at a particular price Demand: the number of similar products that will be bought at a given time at a given price When too many consumers demand something suppliers increase the price because they can When suppliers supply too many products the price decreases to meet demand. Explain the concepts of supply and demand AND explain how they affect the business world. 2,5 Industry All of the businesses within a category doing similar work are known as… 3,1 The ability of businesses from one country to compete with similar businesses in other countries. What is the definition of global competition? 3,2 Focus of customers’ needs Provide excellent customer service Produce high quality products/services What are 2 of the 3 ways we learned that companies can achieve effectiveness? 3,3 Customers: The best product at the lowest cost Employees: Their welfare must NOT be sacrificed to benefit others…their rights MUST be respected Management: Be recognized for their abilities ~ EMPOWER THEM!!! Competitors: That unfair competition will be avoided Investors: Their rights will be safeguarded ~ will be kept informed so they can make decisions in their best interest The Public: The business will operate in a way that promotes the general welfare ~ Observe ALL the laws Explain the obligations that businesses have to 4 of the following 6 groups: •Customers •Employees •Management •Competitors •Investors •The Public 3,4 EFFICIENCY because it does not get anywhere or accomplish anything…it just runs around fast Is a hamster running around and around a wheel in its cage, going nowhere an example of efficiency or effectives? 3,5 C Who has the highest profit? 4,1 *Chinese (Mandarin) 1,213,000,000 people What language is spoken by the most people in the world? 4,2 It helps the companies to stay ahead of the competition by creating better quality goods and services at a faster pace and often at a lower cost. How does improving a company’s technology and innovations help to improve the company’s efficiency? 4,3 *Competition from other businesses *ECONOMIC CAUSES: example change in prices *Change in style *Competition from NEW products *Changing economy *Unprepared What are 4 risks of opening your own business? OR 4 reasons for the failure of so many small businesses? 4,4 Explain how one of the small businesses we discussed (McDonald’s/Dell) or another one got started and how it turned into the company it is today. Why was it so easy for the company to get started in the beginning? 4,5 Industrial Firms: produce goods used by other businesses or organizations to make things (Example: farmers/construction companies) Commercial Firms: engage in marketing, finance, and in providing services as their primary business activities Explain the difference between industrial and commercial firms 5,1 AGE DISCRIMINATION Forced its board of directors to retire at age 62 or those who were 60 and worked for 15 years. Each person got between $1 and $3.5 million each for a total of $28 million What is the most important characteristic of businesses? a. That consumers are always right b. That there is an endless amount of competition c. That it is constantly changing d. That all businesses must deal with the global economy 5,2 Reorganization of work: because it encompasses the idea that companies MUST empower their workers. Empowering workers gives them more of a desire to assist and improve the company. The employees are then given the power to make day to day decisions (because they know what to do best) and are encouraged to supply ideas and suggestions for improvement. THE RESULT…more highly trained employees and less of a need for a high number of managers What is the most important technique for a company to achieve efficiency? Why? a. Specialization b. Technology & Innovation c. Reorganization of Work 5,3 *Franchise: A legal agreement in which an individual/small group purchases the right to sell a company’s product/service under the company’s name *Franchisee: The entrepreneur who opens a single franchise *Franchisor: The parent company *Fees: Initial Franchise Fee + Yearly % of sales (royalty fees) What is a franchise, franchisee, and franchisor? AND What fees can an entrepreneur who opens a franchise expect to pay at the time of opening the business? 5,4 •Total commitment to improvement (always changing) •Entire workforce is involved in the improvement •Improved their factory line setup (assembly line) •Partners with their suppliers (Toyota Finance, Toyota Dealers) •Customers’ needs are a central focus (those who buy 1 most often buy another) •Constantly concerned with having top quality equipment Give 2 specific examples from the video clip of how Toyota implemented Total Quality Management in its fork-lift division 5,5 Explain how an automobile manufacturer could use “specialization”, “technology & innovation”, and “reorganization of work” to increase the company’s efficiency