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Welcome to AB140
Introduction to Management
Unit 8 Seminar
Ethics and Social Responsibility
Agenda
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General Questions and Announcements
Introduction
Discuss process of making ethical decisions
Recognize the components of a diversified workforce
Define and discuss sexual harassment
Recap
Unit 8 Coursework
Conclusion of Seminar
Introduction
• Successful managers are aware of the ethical climate of
the organization and strive to be an ethical leader within
the organization.
• Corporate social responsibility involves consideration of
the impact of an organization’s actions on legal,
economic, ethical, and societal good-will factors.
• Managing diversity in the workplace is a critical issue,
influenced by the increasing variety of differences
characteristic of the modern worker.
Business Ethics
What do you think are the ethical dilemmas and
issues that are challenging managers and
employees today?
Ethical Dilemmas and Issues
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Manipulative brand marketing
CEO pay
Commercialism in schools
Religion at work
Sweatshops
Wages; workers feel underpaid
Process of Making Ethical Decisions
Process of Making Ethical Decisions
• Step 1: Understand Moral Standards
-Universalism: all people should uphold values that
society needs to function such as honesty
-Egoism: maximizes consequences for individual
-Utilitarianism: seeks greatest good for greatest
number of people
-Relativism: based on opinions and behaviors of
relevant other people
-Virtue ethics: what is moral is what a mature person
with good “moral character” would do
Process of Making Ethical Decisions
• Step 2: Recognize All Moral Impacts
-Which people do they benefit and harm?
-Which people are able to exercise their
rights?
-Whose rights are denied?
-“Veil of Ignorance” – John Rawls
Process of Making Ethical Decisions
• Step 3: Define Complete Moral Problem
-Considers moral standards from step 1 and
all moral impacts from step 2
-Caution: easy to find excuses for unethical
behavior
Process of Ethical Decision Making
• Step 4: Consider the Following
-Economic outcomes: potential profits and
costs associated with unethical behavior
-Legal requirements
-Ethical duties: i.e. proud to see action
reported, doesn’t harm “least among us”,
generates the greatest social good
Process of Making Ethical Decisions
What are some potential costs associated with
unethical behavior?
Cost of Unethical Behavior
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Customer defections
Loss of reputation
Employee cynicism
Lost employee morale
Employee turnover
Government fines and penalties
Legal costs
Corrective actions
Process of Making Ethical Decisions
• Step 5: Propose Convincing Moral Solution
-Behaving ethically requires..
-Moral awareness
-Moral judgment
-Moral character
-Courage
Ethical Climate
• Ethical Climate: The processes by which decisions are
evaluated and made on the basis of right and wrong
• How can companies influence their ethics environment?
Components of a Diversified Workforce
Affirmative Action vs.
Managing Diversity
• Affirmative Action: focuses on correcting past
exclusions of women and minorities
• Managing Diversity: moves beyond legislated mandates
to be proactive and value people’s differences
Managing Diversity
Why is it important for a company to have a
diversified workforce?
Advantages of Diversity
• Ability to expand customer base
• Wide talent pool
• Customers increasing diverse; leads to competitive
advantage
• Suppliers more diverse due to globalization
Managing Diversity
• Managing diversity means being acutely aware
of characteristics common to a group of
employees, while also managing these
employees as individuals
Managing Diversity
• Involves recruiting, training, promoting, and utilizing to
full advantage individuals with different backgrounds,
beliefs, capabilities, and cultures.
• Understanding and deeply valuing employee
differences to build a more effective and profitable
organization.
• Valuing the connections that arise and develop between
diverse employees.
Managing Diversity
What are the challenges associated with
managing a diverse workforce?
Managing Diversity Challenges
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Unexamined assumptions
Lower cohesiveness
Communication problems
Mistrust and tension
Stereotyping
Diversity training programs can help to overcome these
challenges
What is Sexual Harassment
• Conduct of a sexual nature that has negative
consequences for employment
• Two categories
-Quid pro quo: submission to or rejection of sexual
conduct is used as a basis for employment decision.
-Hostile environment: when unwelcome sexual
conduct “has the purpose or effect of unreasonably
interfering with job performance or creating an
intimidating, hostile, or offensive working
environment.”
Components of a Sexual Harassment Policy
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Develop a comprehensive organization-wide policy on
sexual harassment and present it to all current and
new employees.
Hold training sessions with supervisors to explain Title
VII of the Civil Rights Act of 1964 requirements, their
role in providing an environment free of sexual
harassment, and proper investigative procedures when
charges occur.
Components of a Sexual Harassment Policy, cont’d.
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Establish a formal complaint procedure in which
employees can discuss problems without fear of
retaliation.
Act immediately when employees complain of sexual
harassment.
When an investigation supports employee charges,
discipline the offender at once.
Follow up on all cases to ensure a satisfactory
resolution of the problem.
What constitutes sexual harassment?
• Who can be a victim of sexual harassment?
• Who can be a sexual harasser?
• What other non-gender-related means of sexual
harassment might be used?
Recap
• In this seminar, we have discussed:
-The process of making ethical decisions
-The components of a diversified workforce
-Sexual harassment in the workplace
Unit 8 Coursework
• Reading: Chapter 3 and Chapter 8 in the Bateman and
Snell Text. Web Reading – YouTube video
• Discussion: Topic is diversity and social responsibility.
concerning Sandwich Blitz, Inc.
• Assignment: Topic is ethical issues. Kaplan Library
article: Leader to Leader
• Review: 10 multiple choice questions
Thank you for attending!