Download KM chapter 3

Knowledge Management
Module III
KM Technologies and Techniques
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Goals
To understand the role of IT within the framework of
Knowledge Management
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Learning Outcomes
Trainees will be able to
~ Discuss several information technologies and how they
could be utilized in KM practices
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K Representation Technologies
Photography
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K Representation Technologies
Photography
For example
University gardeners could use photography to document
type of plants that are grown on campus and types of
diseases that they have encountered and types of
treatments they used, etc.
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K Representation Technologies
Video
Videos are actually moving photography, so we could
think of video as a form of richer information
We revert to video when static photography is not
sufficient to transfer the targeted knowledge
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K Representation Technologies
Video
For example
Surgeons could develop a video library that preserves the
procedures they perform, thus allowing medical students
to learn from them
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K Representation Technologies
Virtual Reality
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K Representation Technologies
Virtual Reality
VR is a very interesting technology
VR allows learners to experience knowledge that
neither photography nor video could provide
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K Representation Technologies
Virtual Reality
For example
A VR model of a human body would allow the
students to travel inside it and observe how it
works in a unique way
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K Representation Technologies
Modeling
Modeling is very effective and efficient in
documenting how experts conceive the reality of
many things
Computers have made modeling easier than ever
through many modeling softwares
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K Representation Technologies
Water pollution
Modeling
impacts
has
Solutions
Surface water
affects
Ground water
including
has
Prevention
Clean up
Types of pollution
including
Toxic matter
Agricultural chemicals
Acid
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K Creation Technologies
Simulation
Quantitative modeling techniques allow the user to
run simulations
Manual simulation could be cumbersome but
computers have made simulation very convenient
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K Creation Technologies
Simulation
For example
Streets of a city could be modeled using ARENA
and the data on traffic could be used to test
different setups of traffic directions in order to
optimize congestion
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K Creation Technologies
Data Mining
Data mining is the process of extracting patterns from
data. Data mining is becoming an increasingly important
tool to transform this data into information.
It is commonly used in a wide range of profiling practices,
such as marketing, surveillance, fraud detection and
scientific discovery
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K Storage Technologies
Decision Support Systems
~ Transaction Processing Systems are the most common
~ TPS deal with data storage and retrieval
~ MIS structure data to generate information
~ DSS analyze data to generate information
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K Storage Technologies
Decision Support Systems
Components of a DSS
~ database
~ model
~ user interface
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K Storage Technologies
Decision Support Systems
TPS
External data
DSS
DB
user
User interface
Model
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K Storage Technologies
Decision Support Systems
Developing a model requires knowledge and this
knowledge will remain stored in the system
The system will provide managers with the information
required to make better decisions
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K Storage Technologies
Expert Systems
DSS supports managers,
but Expert Systems replaces managers
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K Storage Technologies
Expert Systems
Components of an ES
~ knowledgebase
~ inference engine
~ user interface
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K Sharing Technologies
Collaboration Technologies
Group Decision Support Systems
isee Netsim
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K Sharing Technologies
Access to Knowledge Storages
The Internet is playing a major role in providing
global access to knowledge storages
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K Sharing Techniques
Social Networks
Community of Practice (CoP)
A group of people who have a particular activity in common, and as
a consequence have some common knowledge, a sense of
community identity, and some element of overlapping values
The internet is enabling global CoPs
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K Sharing Techniques
Story Telling
Storytelling is a key leadership technique because it is
quick, powerful, free, natural, refreshing, energizing,
collaborative, persuasive, holistic, entertaining, moving,
memorable and authentic. Stories help us make sense of
organizations
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END
MODULE III
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