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something on KM JC Spender what is KM about ? • • • • • • • • 10/23/08 Knowledge / Information Age new IT capabilities globalization generating greater value from the organization’s intellectual (intangible) assets reducing K-sharing frictions managing organizational learning and K-retention customer relationships sustained competitive advantage (SCA) Lund - KM discussion 2 but what of the K to be managed ? • • • • • • • • • 10/23/08 K-assets individual or collective capital ? knowledge or knowing ? ~K types of K explicit or tacit ? practice non-rivalrousness learning or forgetting Lund - KM discussion 3 learning ? • • • • • • • • 10/23/08 impress on the mind accrue facts meaning, paradigm shift experience, chunks leverage the known construction of self forecasting (construction of else) inner and outer universes of knowledge Lund - KM discussion 4 a useful K-typology type of knowledge focus learning mode data objective accrual meaning subjective holistic practice embodied situated 10/23/08 Lund - KM discussion 5 KM project types • • • • • • • • • • • 10/23/08 data collection, distribution, warehousing, optimization data mining data infrastructure oversight, accountability, security meaning management, corporate communications leadership identity values, held in place best practices intellectual capital management, IPRs human capital management, Skandia Lund - KM discussion 6 KM project success • • • • • • 10/23/08 modest aims measurable deliverables medium time-horizon advertising reporting self-sustaining Lund - KM discussion 7 is this really what KM is about ? • • • • 10/23/08 Lund - KM discussion EDP re-badged KM tools HR IPRs 8 K-assets or K-absences ? • • • • • uncertainty bounded rationality missing or noncomputable data lack of meaning and insight lack of skilled practice • imagination • human agency 10/23/08 Lund - KM discussion 9 harnessing the agency of others • • • • • • 10/23/08 rhetoric docility engagement contextual faith leadership, entrepreneurship Lund - KM discussion 10 summary • • • • • • managing K-assets managing K-processes managing practice responding to absences harnessing the imagination of others coherence of the organization’s data, meaning systems and patterns of practice - individual and collective • innovation 10/23/08 Lund - KM discussion 11 so what is KM really about ? • revitalization of IT consulting • managing IT infrastructure and IT-mediated information flows • ownership of the means of production • security • attending to human capital • de-skilling of white collar work • different kinds of KM project • responding to K-absences • leadership 10/23/08 Lund - KM discussion 12 10/23/08 Lund - KM discussion 13